Reykjavik EDITION

Beautiful hotel on the water. Exceedingly expensive at the height of tourist season. With Marriott Titanium benefits, they upgraded us to a 5th floor room overlooking the water. Most beautiful hotel bathroom I’ve ever seen except the water pressure was low and the hot water didn’t heat as much as in other hotels in Iceland. Service was impeccable. Only complaint was the expense, but Iceland overall is incredibly expensive!

“Disappointing experience. We booked an expensive suite but were told late checkout wasn’t possible. At dinner, we could not got a table because the restaurant was overbooked due to a cruise ship in town. Moments later, a family came in with the same complaint and was seated immediately. It was clear guests aren’t treated equally. We won’t be booking again.

Beautiful hotel conveniently located within walking distance from great bars and restaurants. As soon as you walk in, you are treated as a VIP. Our rooms were not ready so the staff volunteered to store our luggage. Once our rooms were ready (which was pretty quick), they delivered our bags without us even having to ask. The main reason I am writing this review is to give a huge shout out to the best Front Desk Agent I have encountered, Rica! She was extremely kind, friendly, had great recommendations and the best attitude. Rica is truly a gem! If you come visit, make sure to ask for her.

Hotel itself was very nice however do not expect any early check in if you are arriving from overseas on an early flight. They seem to pick and choose who they check in early. We sat in the lobby from 8am until 3pm hoping for early check in and watched at least 15 families come after us and get checked in before us. We were just too tired to do any sight seeing in great detail (we managed a little). We have been Marriott Bonvoy members for over 25 years and felt we were treated pretty poorly. I would not recommend this hotel.

Great waterfront wharf location, nice rooftop bar with good food and an excellent wait person (Temis!), easy walk to rainbow street. BUT: rooms are small & dated, overall the place feels run down and in serious need of an update. Downstairs bartender ignored us one pm (we were the only ones there) so we left. We used points to stay, so we didn't mind, but I would only stay again if price was reasonable.