Reykjavik EDITION

We parked our car with the hotel valet. When we left the country, we received a parking violation for $200US for during the time the hotel had our car. One month later, they still haven't resolved it, despite this clearly being their fault. Check-in was a complete mess. We arrived at 11:00am and were told we were too early for check-in, which was understandable. They told us they would text us when the room was ready-- sometime before 3:00pm. We sat around (along with about 50 other people in the lobby doing the same), but no text. Finally, after 3:00pm, I asked the front desk, who informed me the room had been ready for a while and that our luggage was already in our room. This was not accurate. No text was received, and our luggage was not in our room. We definitely were not the only guest upset with the chaos and disorganization that day.

The good: - Location and views are great (although view from our specific room was boring) - Balcony was nice - Convenient self-parking next door - Hotel and room very aesthetically pleasing - Great breakfast buffet - Acceptable gym; limited selection of dumbbells - Room service was great - WiFi worked well, TV HDMI port was easy to plug into - Shower was more pretty than utilitarian. No shower door but amazingly water didn’t splash out The bad: - Housekeeping never came, despite repeated requests over the phone and in person at the front desk - A/C in the room didn’t work for the first few days. Room would continue to get hotter despite it being rather cold outside. Took several calls to get this sorted - Blackout curtains let in far too much light at the tops and bottoms of the floor-to-ceiling windows; this was rough during the summer solstice - Not many places to put stuff — ended up with clothes and suitcases scattered around the floor

The hotel is located in the best part of town. Easy walking distances to great restaurants and shops. The hotel is extremely nice. The upstairs bar on the rooftop is perfect for the evening to enjoy company and see the city. Julia at the front desk does everything possible to make you feel special. We stayed with 2 other couples and we all had a fantastic time. A great spot for sure!

Disappointing experience with unclear payment handling I stayed at this hotel in July 2025 and, unfortunately, had a frustrating experience with the payment process that I believe future guests should be aware of. At check-in, I clearly informed the front desk that I intended to pay via Apple Pay. I was told that wasn’t possible for the deposit and was required to present a physical card, but was reassured that this was only for the authorization hold, and that the actual payment would be completed at check-out, where I would be able to choose the final payment method and currency. When the deposit was taken, I was told it was in Icelandic Krona, and I even asked how much it would be in USD — confirming that I understood I was being charged in local currency. However, at check-out, I was not presented with an invoice, not asked to confirm anything, and no payment choice was offered. I was simply told “everything is done, you’re good to go.” Later, I discovered that my card had been charged in USD through Dynamic Currency Conversion (DCC) — a method that benefits the merchant but usually costs the guest more. I never chose or approved this option. When I raised the issue, I was told that this “must have happened automatically at authorization,” which contradicts what I was told at check-in. To make things worse, the deposit hold wasn’t even released properly after check-out. I had to escalate the issue through Bonvoy customer service, and only after that did the hold get removed. This entire experience left me feeling misled and overcharged. The communication from the staff was inconsistent, and the payment process was neither transparent nor guest-friendly. If you choose to stay here, be extremely cautious with your card and payment method — and insist on a printed invoice and confirmation of currency at check-out. What seems like a minor detail can end up costing you significantly more.

This hotel was amazing. My wife and I stayed here for 5 nights in June. We used this hotel was Marriott BonVoy Points and Nightly Award. The corner suite was amazing with heated bathroom floors, luxurious bath tub and shower. Ben at the front desk was very welcoming and answered any questions we had during the stay. The housekeeping team was great and kept the room spotless. We dined at the lobby bar which was the biggest disappointment. It is no where reflective of the hotel restaurant which is much better! Overall we would stay here again for a shorter stay as we want to explore different parts of the country in the future!