The Jefferson Hotel

If you desire a nice room, book directly via the hotel website or you may be disappointed. After a couple of nice stays, we booked this stay through our credit card to take advantage of a points offer. Our room had no view and smelled moldy and I felt it was from the “leftovers”. The hotel did not seem busy so I don’t think there was a shortage of rooms. I will hesitate to choose this hotel again as this was very unsatisfactory, however, the lodging options in Richmond, VA are limited when it comes to luxury or even upgraded stays. I would think after a few stays, loyalty would account for something regardless of how you booked your room. I expect more from The Jefferson.

This was my second time staying at this hotel. The first time was magical, this time terrible. I’m not sure if it’s under new management, but this is not the same hotel. The rooms had broken furniture, no turn down service and they turned off my key. Not sure what is going on in the restaurant. Our server was nasty and food was just okay. Maybe the A team took the weekend off. Very disappointing

This hotel is gorgeous, has top-notch service, and is incredibly comfortable. While the room was spacious I did take advantage of the lobby areas that offered couches and tables with great wifi. The restaurant and bar were welcoming, but there are good options nearby too. I wish I had time to take a dip in the beautiful indoor pool. Highly recommend this hotel.

What a nice hotel. Positives were the easy check in, car service, free parking, room size and ambiance (including live plants) were great, bed was very comfortable, staff was friendly. Small gallery showing the hotel’s history was a nice touch. A couple suggestions, add music in the bar area at night (live piano player or similar), make the pool area more appealing with live plants, water features, hot tub (things you would expect to see in a high end hotel).

The hotel is beautiful and very well managed. From check in to check out it was as if our comfort was of paramount importance to the staff. The room (we had a premiere king) was more spacious than a NY city apartment. The bath towels were thick, absorbent and plentiful. The robes were the most comfortable I’ve ever worn. Desk staff and the concierge staff were very friendly and helpful. I had an early medical test and the concierge arranged a shuttle to the hospital and back again. Outstanding service! We will return!