Hyatt Regency Grand Reserve Puerto Rico

We had a great time at this hotel, and we have been served few times by Shenaira Aponte that was always going last mile to create a great experience for our family. The restaurants are overall very good, i like in particular the Tiramissu at Brasserie. They have a French name but they serve nice Italian food:) Rooms were super clean and facilities were overall well maintained although you can see its a bit old. The beach is very nice and ocean is super clean, you can see fish, crabs and corals walking in the water. You can also use the bike to stroll around the golf course or play tennis and pickleball… Well priced rooms, food will not be cheap but its ok. I recommend a small breakfast at molido coffee instead of going for the buffet all days

Shania has served our family in a very sweet and efficient manner either at 360 bar or at Molido. Always helpful and with a great attitude.

Shenaira Aponte is such a sweet person! She is always up to helping us put and an excellent waitress and server! It was lovely meeting her!

While the hotel itself met my expectations, the service from some staff members was not as friendly or welcoming as I have experienced at other hotels of this category. Having stayed in comparable hotels in Canada, India, Colombia, and the United States, I often felt as though I was interrupting the staff when asking a question. At times, it seemed as if I needed permission to ask, and that my inquiry would be addressed only when it was convenient for them. A more approachable and guest-focused attitude would greatly enhance the overall experience. From my experience, I came away with the impression that this may reflect a broader management or service culture rather than isolated interactions with individual employees. Both the hotel and Puerto Rico's hospitality industry would benefit from fostering a more guest-centered approach, where staff members are empowered and motivated to assist guests with warmth, attentiveness, and a genuine willingness to help.

Great family friendly atmosphere for babies and toddlers. Overall service and the oceanfront’s room view is spectacular.