Hyatt Regency Grand Reserve Puerto Rico

Natalia and Adrian of Nori were the kindest and most attentive individuals we have encountered during our stay. They were welcoming and checked on our needs often. We recommend dining at Nori not only for the fine cuisine, but for the familial connection. The world needs more Natalias and Adrians! ❤️❤️

We had a wonderful stay overall—the accommodations were comfortable, the setting was beautiful, and the staff was consistently welcoming. One area that could use improvement is communication around gratuity. We weren’t aware that a built-in gratuity was added to all services until our final day, which led us to tip extra unintentionally. This wasn’t clearly explained at check-in or during most meals. The only time it was mentioned was at breakfast at The Water’s Edge, where the server kindly pointed it out and it was noted on the receipt. A heads-up earlier on would’ve helped avoid confusion. We also found that food and drink prices were significantly inflated—more than expected for a resort. While the dining options were good, the cost felt disproportionate in some cases. That said, the overall experience was positive, and with just a few adjustments in pricing and transparency, this place could be even better. We appreciated the hospitality and would consider returning.

Amazing resort, family friendly, felt very spoiled. Resort is very clean, staff is super friendly, Restaurants are great!

In PR had dinner at Nori at the Grand Hyatt Grand Reserve . Our waiter Anthony was great . The food was great also if you like Japanese hibachi. My wife and i were celebrating our 34th wedding anniversary and ANTHONY went out of his way. Thank you Anthony

Beautiful resort! The pool area is great! The beach area is nice too. Everything is well maintained and cared for. The resort is made up of many buildings. Depending on where your room is you may have to walk a little ways. They have golf carts that circulate through the grounds and you can call for one to pick you up and take you somewhere on the resort. We chose to walk most of the time in order to get some steps in. We didn’t think it was an unreasonable walk, even when it was hot. We loved our garden view room. It was decorated well and there was plenty of space for the two of us with some excellent add-ons when it comes to storage and life in a hotel. I loved the space for suitcases. There were plenty of mirrors and space to get ready for the day. There were also a lot of options for outlets! All things that aren’t always there in a hotel! The breakfast buffet came with our package. It would have cost us $36 per person (including taxes, fees, and tips). It’s a beautiful buffet with every option you would ever want for breakfast. However, if it hadn’t come with our package, I’m not sure we would have paid $36 per person every morning. There is an open bar area in the main building that had some sort of music each night with a lot of seating areas. Some nights it was live and other nights it was music over a speaker. The nights are cooler and there’s usually a great breeze that can be felt making it a great place to end the night. We didn’t eat at any of the restaurants. The price was rather high and reading other reviews, we weren’t sure if it would be worth it. We were interested in Puerto Rican food anyway so we used Trip Advisor to find food options in the area. This is a ways away from Old San Juan and other activities so unless you rent a car or are okay with paying for transportation, plan on hanging out at the resort. We rented a car so we appreciated being out away from the busy-ness of the city. It’s calm and peaceful and the grounds are beautiful! Overall, we loved our stay and would definitely return.