Hyatt Regency Grand Reserve Puerto Rico

For the main pool, both the pool itself and the surrounding area showed noticeable signs of wear and tear. The children’s pool area was much dirtier than the rest, with dirty foam collecting around the perimeter of the water. Kids’ activities and other scheduled events were poorly communicated and inconsistent. Times and locations were unclear, and on several occasions, activities listed on the schedule simply did not take place. This was especially disappointing when children were looking forward to specific events, such as s’mores night, which never happened. Food options for lunch were very limited. Several restaurants were closed, and the open bars all offered the same small menu with subpar quality. Dinner was particularly disappointing, especially at the steakhouse and Italian restaurant. The pasta was overcooked to the point of falling apart, and the meats were underseasoned and undercooked. Most appetizers were either burnt or completely lacking in flavor. Even the lunch tacos were bland and uninspired. The breakfast buffet was, by far, the best dining experience of our stay.

Anthony from Nori Asian was an amazing server. And a watch collector! Go see Anthony for the best resort dining experience and ask him where to find the best watches in San Juan!

We had an absolutely amazing stay at the Hyatt! From the moment we arrived, the staff was incredibly friendly and welcoming. The rooms were spotless, with clean towels provided every day, and the breakfast each morning was delicious with plenty of options. We loved the convenience of the golf carts, always available to pick us up and drop us off wherever we needed to go. The beach was pristine, the pool was large and inviting, and the views from our quiet bungalow were breathtaking. The property felt like a peaceful oasis, with adorable cats roaming around, colorful iguanas, and even crabs making little appearances. It added so much charm to our stay. Everything about this trip was perfect, and we’re already looking forward to coming back!

Food is just ok. They offer an american cheese version of Puerto Rican food that is not as flavorful as you would find on the island. Also, everything is very overpriced. The grounds are beautiful I have some amazing sunset pictures on the beach the only issue with this is that many places are very slippery. I slipped twice while walking on the grounds. They did have signs warning of slippery floors but my second slip was coming out of a store and there was no sign and I injured the toes on my left foot. I think it’s just lazy not to fix a fixable problem. They can put out runners or use non slip materials on the ground to prevent this. I say rent a car and go see and eat traditional things. There are great places right on the main road before the turn onto the road that will take you to the hyatt.

We were greeted as an explorer member and upgraded our room to a beautiful ocean facing king. The customer service was amazing. Food was a bit expensive but we had figured it might be. Pool was great and refreshing.