Lido Palace Hotel

We recently stayed at Lido Palace in Riva del Garda and had a mixed experience. While the hotel’s interior is beautiful and the service (from some staff) commendable, there were serious issues that significantly affected the quality of our stay — particularly due to noise and poor room layout. Noise Disturbances – A Major Problem Our stay coincided with an outdoor music event in the Parco della Miralago, adjacent to the hotel. On 1st August, loud reggae and dub music blasted from 3pm until 2am, featuring acts like Wicked and Bonny, Dreadlionfirestarter, and Blue Zone (DJ Set). This happened two nights in a row, the second featuring techno music. The bass was so loud it ruined the atmosphere at the pool and made it impossible to sleep in the room. We were in Room 101, facing the park, which bore the full brunt of the noise. When we complained to the front desk (Niccolò) at 10:30pm, we were told the event was permitted and nothing could be done. He did come to the room and acknowledged the noise — but there was no prior communication from the hotel about this event. If we had known, we certainly would not have booked at €600 per night. Thankfully, Claudia at reception was much more helpful the next morning and arranged for us to move to Room 110, a deluxe terrace room on the opposite side. Unfortunately, while it was quieter, it overlooked ongoing construction at the Congress Centre. Noise began as early as 7am, and on one morning, we were also woken by grass cutting at 7:45am. At night, late-night voices from the public park were clearly audible even at 3am. In short, noise is a serious issue, whether your room faces the park (east) or the Congress Centre (west). South-facing rooms toward the lake may be quieter, but even then, very tall trees can obstruct the view. Always check for local events before booking. ⸻ Room Impressions Room 101 – Deluxe Garden View A disappointing stay. Despite being 45 sq. metres, the layout is poorly designed: • The shower is fully glassed and awkwardly placed near the entrance. • A huge amount of space is taken by the bathroom and bathtub, leaving the bed area cramped. • The wardrobe and safe are inconveniently placed at the far end of the room. • No dressing mirror near the bed. • Towels were stored in the toilet, not near the shower. • The terrace is small and uninviting, especially in bad weather. Overall, we do not recommend Room 101 or any of the “Deluxe Garden” or “Design Garden” rooms. Room 110 – Deluxe Terrace with Whirlpool A much better layout: • Smaller overall, but more user-friendly. • Bed faces the large windows, with mountain and side lake views. • Bathroom layout is more compact and practical. • The shared terrace offers lovely views, but also includes a direct view of the Congress construction site. • Sun reaches the terrace only after 1:30pm, and due to frosted glass dividers, there is no forward view when seated. ⸻ Pool, Spa & Common Areas • Outdoor pool area gets sun in the morning (11am–2pm), but after that the setup is poorly oriented, with sun hitting the backs of the loungers. • Not relaxing due to noise — both from music events and staff clearing chairs above the pool area around 5pm. • Gardening noise early in the morning also disrupted rest. • Spa includes 1 steam room, 3 saunas, and a chill-out room — functional but feels like a retrofit to the basement space. • No direct access to the lake; you exit through a metal gate onto a pedestrian walkway. • Lake views from the bar are limited and mostly sideways. ⸻ Gym A low point: • Located underground, with exposed pipes and barred windows. • Felt more like a budget gym or prison than a luxury facility. • Equipment: 5 cardio machines (2 cross-trainers, 2 bikes, 1 treadmill). ⸻ Breakfast A highlight of the stay: • Served in a lovely area with views of the north lake and town. • Excellent selection of meats, cheeses, pastries, and a make-your-own juice station with celery, lemon, ginger, and carrots. • Good fresh orange juice. • Omelette station was good, but slow and inconsistent (prepared one at a time). • Coffee was average. • Weak selection of rye or dark breads, mostly wheat-based options. ⸻ Arrival & Parking • The hotel entrance is hard to find due to poor signage. • It appears as if entering public underground parking — look for brown metal gates slightly to the left of the main road. • The hotel will valet park your car for free, which was appreciated. • Reception area is a modern glass addition to the 1899 building — check-in was efficient. ⸻ Final Thoughts While Lido Palace has strong design elements and some helpful staff (notably Claudia), the poor planning around noise, awkward room designs, and lack of proactive guest communication severely affected our experience. For a hotel at this price point, we expected much more in terms of guest comfort, especially regarding noise control and transparency. We would not recommend rooms facing either the park or the Congress Centre. Check the local event calendar before booking. A stay here can be tranquil — but only if conditions align.

Lido Palace was totally overpriced, we stayed at nicer hotels that were 4 stars and 2/3 the price in the Dolomites. The service was so-so and the food was mediocre. They took a beautiful old building and ruined it try to include modern elements. The only ting it has going for it is its location near the lake, bud despite this it was very overpriced for the experience.

We arrived through the buzzer gate and were welcomed but then had to stand awkwardly as no one then said anything to us. It was a good 10 minutes of awkwardly standing there before someone came to ask us if we wanted a drink and we explained we had a reservation for the bar but it was never asked to be proved with name and time. We took our seats and ordered with Simone the bar manager who was very attentive and friendly. The experience started out a little awkward but the evening soon improved with the live piano player and Simone’s service. When we paid our bill we asked if we could go out the main entrance of the hotel and Simone personally escorted us to the lobby and showed us the front of the hotel. We will be back for a drink and hopefully one day to stay at this luxury standard of hotel.

Exceptional hotel! You just could not ask for more. Second visit and will certainly be going back. The hotel, its location, the staff and the exceptional effort made by each and every individual is just perfect! Comes highly recommended, as part of the lhw chain and as a stand alone hotel. Thank you all for a great and memorable experience.

From the moment I entered the grounds, I was greeted with warmth and professional courtesy. The design of the hotel combines historical bones with modern flair, and add to that superlative service. The best check-in process ever, with a tour of the hotel, every question answered, shown personally to my room. What is unique here for a solo traveler was having a smaller room that allowed me to afford staying at this beautiful, elegant hotel while being treated as well as any other guest. Every detail in the room noted and appreciated, from the super soft linens, the toiletries, the in-room amenities and the overall comfort of even their smallest room (still a good size). Every staff member from front desk to housekeeping friendly and approachable. The included breakfast was like a work of art - beautifully displayed fruits, pastries, proteins, and the friendliest omelette chef who delivered my plate to my table. The food service at the Bistro was also superb - attentive staff and superlative food. During a short wait for my meal I was treated to a few samples from the chef, which was a nice touch. Gentle music from a talented piano player and one of the best backdrops for a restaurant with the lake and mountains below added to the relaxed, uplifting meal experience. I also visited the spa and highly suggest a massage - the staff is attentive and talented. The pool and garden area also immaculate, relaxing, with food and beverage service available. Two of the most relaxing days of a long trip, and I look forward to returning to this wonderful hotel