Amrit Ocean Resort & Spa

Location was nice. Atmosphere was cult-like and weird. Room was nice but upon closer look was not well-cleaned. Value was LOW, listed as luxury five-star and is definitely not that. They have maybe 1/3 of the staff necessary for that. The cleanliness of the rest of the hotel was also not great, food and stains everywhere. Our room was over-looking Ayre and music played the entire first night of our stay which kept me up. Several employees acted like it was their first day on Earth or their first time working in the service-industry which is not what a five-star resort would have. In terms of amenities, they have a ton of potential but it just doesn’t live up. The spa had several things out of order which according to other reviews have just never worked. There were literal boogers on the wall of a shower in the spa. The spa attendant felt my sister’s pregnant belly multiple times without asking and very up close and personally. She also chastised us for being late for our services which was not our fault (waited in the spa lobby). This same spa attendant made a comment about my mother “definitely needed an extra large robe” and apparently really struggled with opening the lockers. My personal masseuse went on her phone more than once during my massage (heard her fingertips tapping the screen literally two inches from my ear). This was not a luxury spa, period. During Sunday brunch service which we had reservations for, we waited 35 minutes for a MIMOSA, the waiter spilled a green juice on my sister, we watched everyone around us including people who came after us get their food and leave, the manager gave us a free mimosa to compensate, and our food still didn’t come out until an hour and a half went by. My mother’s french toast was literally cold and my sister and I’s “mango” french toast was canned peaches and I know that wasn’t just us because a patron at a neighboring table said the same thing. My mother’s bacon also had plastic in it. Our meal got comped which was generous but having that kind of service at arguably the most busy breakfast time is crazy. Our in-room fridge worked at first and then stopped working and maintenance told us we must have hit the dial in the back of the fridge and also that it wasn’t a fridge, it was a “cooler”. The “cooler” proceeded to get warmer from here on and we stopped using it. The elevator stopped working unexpectedly one day and the hotel staff told my sister and mother that the elevator outage was “something all the hotels in the area experienced” at the same time. We went to the beach one day and the staff there was very nice and set up beach chairs and an umbrella for us. After about an hour and a half, my pregnant sister’s beach chairs broke and she fell backwards. Thankfully she wasn’t injured. There were stacks of broken chairs along the edge of the dunes on the way back to the hotel so apparently this is a common problem. There was also a beach waitress who completely ignored all patrons on the beach except one large party and when called upon, appeared very irritated to be asked for something. The valet staff were very kind and great the entire stay as were the luggage/door staff. The cafe barista was also very kind. We went to lunch one day at Tula and had a very kind waitress as well. The layout of the hotel overall was very confusing and there were just not enough signs to make it easy to understand or staff around to ask for help. As stated earlier, it could be a great place but it just isn’t even good right now let alone a luxury five-star stay.

Upon arriving to Amrit I was greeted by Frank and Nicolas who left a great first impression for the resort. They provided excellent service. They new exactly which vehicle belonged to me and were quick .

Valet Parker’s Frank and Nicholas were helpful and terrific! Thank you!

This was our 5th Stay at Amrit. Everything was, once again, fantastic! Amanda in reservations knocked it out of the park with our arrangements and Burak (GM) made sure everything was perfect as usual. We will be back again for sure!

Frank and Nicholas were super helpful with luggage and quickly getting the card.