Belmond Maroma Resort & Spa

Belmond Maroma is a gem. The resort is stunning, the service warm and personal, and the food excellent. We stayed in a two bedroom plunge suite with plenty of space for our family of four. Breakfast was included and outstanding, with fresh coffee delivered outside our room each morning. We enjoyed Freddy’s menu a few times and loved sitting under the stars at Casa Mayer. There is a secret hideaway/lookout on top of the building that is worth finding your way up to to look at the stars. The staff went above and beyond for our son’s 9th birthday with balloons, cake, and milkshakes, and also made our day trip to Xcaret seamless. Airport pickup and drop off with their in-house transport was flawless, safe, easy, and reliable. This is a true boutique property where the team gets to know you. It is small, intimate, and easy to navigate, honestly Four Seasons+++. The connection to nature is so fun from the native plantings to the melipona bees.... and they called us over from dinners as the sea turtles were hatching.

Stunning property with so much character and charm. The service is exactly as you would expect. True five star experience. We typically stay at Four Seasons. This was our first Belmond, certainly not our last. Well done all around. Food is amazing too!

Could not be ANY better! One of the best services ever experienced, and we often book high end hotels and worldwide leading hotels - the top of the world! All staff members are each a true highlight! In particular, we would like to mention Sabrina, Jean-Luc, Leslie, the head sommelier, the head chef, the spa staff, the pool staff - simply ALL are exquisite! This gem remains a dream destination - with fair value for money, although not "cheap", but very well managed!

Is best hotel all over Quintana Roo. Service, food quality, rooms are all above my expectations. Check in and check outs take time at your own room, this process makes your check in and check outs easy and fast. All staff knows your name and they also remember what you like and what you don’t like (food, beverage, food restrictions, and all your type of preferences)

I made the decision to take my sister and her family to the Belmond Maroma to celebrate her beating breast cancer. It was the best decision we could have made. Every aspect of the resort is amazing. However, I cannot explain how amazing every single staff member treats the guest. Everyone is procession, attentive and makes you feel like royalty. Sergio and Axel on the Beach we fun, funny and were always making sure we were comfortable and had more than what we thought we needed. Do not hestiate if you are planning a stay!