Chable Maroma

One of the finest hotels on the Mexican Maya Riviera, where not only the prestigious awards listed on the website, but the reality of the hotel itself truly reflects this exceptional level of quality. Kindness and genuine attentiveness are present throughout every moment of the stay. Located within a jungle and mangrove forest, the hotel complex creates a truly unique and tranquil atmosphere that cannot be compared to other ultra-luxury resorts. Its character, serenity, and connection to nature set it apart. The location and layout of the rooms meet every expectation, offering a sense of privacy and comfort at the highest level. The staff’s warmth, professionalism, and attention to detail are outstanding. In 2025, a Michelin-starred restaurant further elevates the experience, ensuring that dining is not only exquisite but truly unforgettable. The hotel is unquestionably worthy of its membership in The Leading Hotels of the World. Special mention must be made of the SPA, where a jungle-surrounded pool and a heated jacuzzi create an experience that is truly one of a kind. The sunshine, the beach, the dunes, and the extraordinary flora and fauna of the area together create an incredible atmosphere that defines the spirit of the hotel. Do not miss it – if you choose this place, you are guaranteed an unforgettable experience.

We spent 7 days in paradise. Would go back in a heartbeat, or even better would love to never leave.

We enjoyed two dreamy nights at this fantastic hotel. The accommodation was wonderful- being nestled in the palms of the jungle with lots of light thanks to the floor to ceiling windows was delightful and, unlike at many hotels, hear all the remote controlled lighting, etc was super easy to navigate! The Chable signature floor to ceiling rain showers- including an outdoor option-, enormous local stone carved bathtub plus two WCs was a treat. We had previously stayed at the Chable Yucatan property and as there, the food and beverage offerings at Chable Maroma were spectacular. We were especially impressed with the wine tasting we enjoyed thanks to Miguel- more a lesson on the history of the Mexican wine industry than simply an opportunity to try different Mexican wines.  And the tasting at Bu’ll was marvelous. The spa is also wonderful and unique.  We experienced a genuine intro to Mayan spiritual rituals through the welcome blessing, temescale and water ceremony- each of which was explained in a meaningful and deeply personal way- and experiencing a right-out -of- the -ground cochinita (a suckling pig cooked in the traditional Mayan way for 15 hours underground covered with banana leaves and other local flavorings ) was absolutely delicious. Such treats all around. I don’t think we’ve ever experienced a more lovely beach. Unlike most Cancun hotels, here you feel complete privacy from other properties (there are non directly adjacent) and while enjoying unobstructed beach views from the beach, you also see the gorgeous dunes and mangroves as you walk towards it. We loved the use of the palm trees to provide natural shade in place of a line of umbrellas,  the pristine white sand   so soft yet perfectly firm for walking. Another special part was the wonderful staff. Everyone smiles and seems genuinely  happy to be at Chable and to be assisting in any way to enhance guests’ experiences. We will return with pleasure and excitement.

We stayed in a Serenity Villa, which is the closest standalone single villa nearest to the restaurants and main pool area. It is very private and cozy. We are here where perhaps less than 1/2 the property was occupied. The villa was surrounded by lush vegetation and it gave a very serene atmosphere. There are two toilets which is very convenient. The indoor/outdoor rain shower is very refreshing. However, there is no handheld shower head. The plunge pool is well maintained and very private. Unlimited soft drinks and beer in the small refrigerator. There are 6 large bottles of filtered water spaced around the room and bedside daily which is very nice and convenient. Room lighting and shades were easy to use electronically. The included morning breakfast/brunch at the poolside is excellent. The alar cate menu provides many choices. The restaurant staff are very friendly and accommodating. The soy latte was excellent. I really enjoyed the live harp music by a very skilled musician from around 9:30 to 10:30 am. Simon at the restaurant was exceptionally friendly. The spa was excellent too but a bit on the pricey side. We got to dip in the jet jacuzzi and a large plunge pool before our massage. The smoke and sound ritual before the massage was very unique and refreshing, Dinner at the Buul was ok. Choices of food is quite limited. We happen to run into a once a month 6 course tasting dinner by an out of town famous chef with wine pairing. Price was very reasonable. Overall, we had a pleasant and relaxed stay for 3 nights.

Visited as a birthday gift for my husband and left utterly disappointed. This is not a five-star hotel, far from it. I genuinely don’t understand how this property is part of Leading Hotels of the World. Rooms We were “upgraded” to a ground-floor jungle room. Unfortunately, the room was dark, had a persistent damp/moldy smell, and the shower smelled like sewage for the entirety of our stay. The couch by the bed, directly in our line of sight every morning, was visibly stained. To top it off, a floorboard cracked simply from stepping on it. For a hotel charging $900 per night, this is unacceptable. See the attached photos and decide for yourself whether this meets five-star standards. Food Bu’ul was excellent. Everything else ranged from mediocre to forgettable. The main restaurant and pool food were average at best. I’ve had significantly better tacos in New York City. Prices are also wildly inflated. Approximately $15 for a tiny taco and $25 for a margarita before tip. Service The staff was consistently polite, but the service was disorganized and well below five-star expectations. A few examples: - The room doors have an extremely unintuitive locking mechanism. No one bothered explaining it during check-in or the room tour. - Upon arrival, four staff members, in uniform, were playing volleyball on the beach. No one acknowledged us or offered water or a drink. - We emailed the concierge, front desk, and manager at 12pm requesting help with some dinner and activity reservations and didn’t receive a response until the following day at 10am acknowledging the message and saying they would get back to us. No one ever bothered to actually help with any bookings. - One day, our coffee pods in our room were not replenished. After calling housekeeping, only decaf pods were delivered, despite us not having used any. We had to call again to receive regular coffee. Beach The beach itself is undeniably beautiful. It is cleaned every morning, though the machinery leaves visible tracks in the sand all day long. Walk just five minutes beyond the hotel, however, and you’ll quickly discover where the trash ends up. Ambiance Something about the atmosphere feels off. While the dune-side pool overlooking the water is stunning, the main area feels like a massive concrete structure with sparse decor and oddly poor music choices. It lacks warmth, cohesion, and any real sense of luxury. Final Verdict At $900 per night, this hotel is a complete rip-off and one of the worst values we’ve experienced in a long time. If you’re spending this kind of money, do yourself a favor and spend slightly more to stay at the Belmond. We went there for dinner one evening and it was, in every way, spectacular.