Chable Maroma

From the moment we checked in until the moment we checked out, every aspect of our experience was perfect and seamless. The staff at Chable Maroma set the bar high for the entire hospitality indsutry because they are all so kind, helpful, and accomodating. The facilities and atmosphere here are bar none. The food is incredble. The setting is beyond serene and peaceful. It was not until I returned home that I realized I did not hear or see a car while I was there, only boats. I am not sure I have ever been more relaxed. We cannot wait to return.

My husband and I had a fantastic three night stay for a quick get away vacation. We really enjoyed the peace and quiet of the resort. Our room was beautiful, bed very comfortable, large bathroom with an indoor and outdoor shower and a beautiful veranda with a plunge pool. We loved the “eye opener” amenity of coffee and pastry every morning that was brought promptly at our chosen time. The food and drink at all meals was fresh and outstanding. We at in all of the restaurants. The pool was lovely but I do wish they had an adult only pool. This would probably be the one negative I have, but it would not deter me from visiting again. The beach was big with soft white sand. The seaweed was not bad the first day but it did worsen as our trip went on. They do clean it but there is only so much you can do. All staff were super friendly and helpful. We do hope to visit again!

We were not advised well by our UK travel agent and stayed here for two weeks; we should definitely have not stayed more than a week at most. The beach is spectacular but there was no life guard on duty and as the sea gets deep quite quickly even as a very strong swimmer I was apprehensive about going out far. The charge to go snorkelling on the reef was ridiculous until we found a local tour company who came and picked us up. The food was quite repetitive and so we went out a few times or ordered varieties of the menu. The breakfast was sensational! There was an issue with our room when we arrived late at night and they upgraded us which was kind. There is a smell to the rooms which I think is the aircon! I didn’t always feel the rooms were as clean as they could be and some of the bath mates were stained. The hotel staff were fabulous and so helpful and lovely. There was no manager to be seen throughout our visit which was appalling. What really spoilt the visit was an American wedding party who took over the hotel for three days. Drones taking footage on the beach, noisy speeches at an evening drinks, with microphones, which took place right by the pool and main restaurants. It totally ruined the atmosphere. There was no warning and no apology. For a few nights this hotel is great but two weeks is way too long.

My husband and I recently visited Chablé Maroma, and we had an incredible stay. I'm in the luxury travel industry, and I have to say this place is truly up there. One of the things we loved most was the privacy. Every villa feels completely secluded, and with the resort only having 70 villas, it has such an exclusive and peaceful feel. The beach is beautiful, clean, and private, with no nearby traffic or neighboring resorts. From the moment we arrived, the service was impeccable. The attention to detail was amazing. Housekeeping and turndown service always came while we were out of our villa, without us even having to mention our schedule. The staff was friendly while also being extremely professional, and they genuinely wanted to help. Every interaction ended with, "Please let us know if there's anything else you need," and they truly meant it! We had an amazing experience. If you're looking for luxury and privacy, I would absolutely say this is one of the best resorts in Riviera Maya.

We had a wonderful stay at Chable Maroma. The hotel is beautiful, the food and drinks were fantastic, and the staff are lovely and truly care about your experience.