Viceroy Riviera Maya

Wow!. Just got back from an amazing stay at this property. We loved our viceroy villa. The food at La Marea was excellent. We also enjoyed breakfast and lunch at the Coral Restaurant. The staff is probably the best part of this resort. Everyone is so kind and genuine. Our room was beautiful and the housekeeping staff kept it pristine. We also enjoyed massages at the lovely spa. We will definitely be back again and again.

We chose Viceroy Riviera Maya expecting a peaceful, high-end escape — and in some ways, the resort delivers. The property is undeniably beautiful, lush, and very private. Our villa itself felt secluded and thoughtfully designed, which initially gave us high hopes for a relaxing stay. First, the ocean directly in front of the resort is not truly swimmable. To comfortably enter the water, you must walk further down the beach beyond the property. This may not matter to everyone, but for a beachfront luxury resort charging premium rates, it is an important detail that prospective guests should know in advance. The far bigger problem, however, is noise. The resort sits immediately next to a much lower-quality neighboring establishment that hosts nightly DJ parties. The music is not background noise — it is loud enough to shake the walls inside the villa and continues until approximately 11:00 PM. Instead of the tranquil jungle atmosphere advertised, we found ourselves lying awake staring at the ceiling, unable to sleep. The front desk staff acknowledged that this is a known and ongoing issue but explained that local regulations in Playa del Carmen allow these parties and that the resort has little control over the situation. While we appreciate their honesty, this reality fundamentally conflicts with what many guests expect when paying luxury-resort prices. And that brings us to value. Expectations are understandably high. Yet many services feel aggressively overpriced even by luxury standards: yoga classes cost about $34 per session, two mimosas at $30, and a small 375 ml bottle of mid-range champagne was priced at over $200 USD. Combined with the nightly noise disruption, the overall experience feels misaligned with the premium positioning. This resort may appeal to travelers seeking aesthetics and privacy during the daytime, but discerning guests — particularly couples over 40 looking for rest, quiet, and restorative sleep — should carefully reconsider. The surrounding nightlife environment of Playa del Carmen can significantly impact what is marketed as a serene luxury retreat. In summary: the service was impeccable, beautiful property, private villas, but compromised by unswimmable beachfront conditions, persistent neighboring party noise, and a little bit of nickle & diming. We wish we had known these realities before booking.

Beautiful jungle beach resort with the most amazing villas and staff!! The jungle and the beach is the best combo where you feel secluded but still part of the resort. Villas that are perfectly spaced around the property with beautiful winding walk ways that are lined with lush trees, small peaceful waterfalls and have the jungle feel. The villas are BEAUTIFUL! Your own very private patio area with a plunge pool, plenty of outdoor seating and hammock all to yourself and a separate spectacular outdoor shower area that is so tranquil and private that is just outside of the indoor bathroom area. The room had wonderful AC and very spacious, big beautiful floor to ceiling windows viewing into the private back patio area, walk in closet with plenty of space for all your luggage and an indoor bathroom that was huge and beautiful. This is our top room that we have ever stayed at in all of our travels. Now for the staff, you are welcome when you 1st get there to go over your planed stay, any of your activities that you may have planned, enjoy a welcome drink and cold towels, have a walk around and introduction of the property. The staff are always available ensuring your trip is top notch and provide you with everything you may need, they really are a huge part of why this trip was so amazing! They are always smiling and very welcoming, making you feel like you are their very super special guest! We felt like we were waited on hand and foot from them and made us feel like we were royalty there! From always greeting us with a smile, asking if we need anything or can do anything to make our stay better, to laying out towels on the incredibly comfy lounge chairs at the pool/beach side and arranging umbrellas at the pool, bringing your drinks and food whenever and wherever you need, offering cool towels, small snacks, and know your name. They were beyond amazing. FYI the staff to guest ratio is perfect!!! The pool and beach area are breath taking! The pool is the perfect size for the amount of people, with plenty of spaced out places to lounge and sunbath on super comfortable loungers. Lots of loungers around the pool patio area and in the sand on the beach, even hammock beds to relax on. The sand is clean and soft. Some seagrass from the ocean but the team cleans that up multiple times a day as needed. Even on super windy days, laying out at the pool/beach side is still very enjoyable. The sun is HOT here and ensure to be careful about sunburn, if that’s applies to you. For food - there are 2 main restaurants on property, also a room service menu and lunch and dinner menus. You can order food from any of the menus at any time at any location on property or at any of the restaurant. The food options were great and all food was AMAZING! We are not huge foodies but do enjoy eating and really enjoyed all of it. The food was always fresh, perfectly cooked and lots of flavors. Our favorites were the flank steak tacos and steak fajitas for the main meals and for breakfast the breakfast burritos, French toast and sunrise juice and the churros!!! They do take all allergies and diet restrictions very seriously if that does apply to you. All restaurants are open air outdoor eating but you can also eat anywhere on property as well, including in your villa. Because of the small size of the resort, we never had to wait to eat or make reservations. Very causal dress setting as well or you could dress up too. Some additional - provide water shoes and Snorkle gear - Gym - Good size and option of equipment (treadmill, elliptical, free weights, benches, and a separate weight machine) - Provides cold water, towels and cool towels - AC unit and floor to ceiling windows that has a very pretty view of the jungle setting - Staff - Always available no matter where you are - Always checking in on you (in a good way) - Always very pleasant - Staff to guest ratio is great! - Pool side - Staff lay out your towels - Offer to clean your sunglasses - Walk around to give out free treats and cold hand towels - Ocean - Warm - Has “big rock barriers” a bit out for the ocean to create a “pool” like area when the water is calm - Food - Order food from any menu no matter where you are during anytime of restaurants are open - Mango nipek salsa and habanero hot sauce are amazing and go well on everything - Steak Fajitias and flank steak tacos are the best! - Misc items - Has bug spray - Has sun hats - Provides amazing soap, shampoo and other bath items - Water shoes and snorkel available each day for use - Everything is included in the price of your stay

Our experience at Viceroy Riveria Maya was first class in every way. From enjoying an excellent villa that provided peacefulness and natural beauty, an awesome outdoor shower, and a hammock for two to an exceptionally friendly and professional staff that took great care of us, I could not recommend the Viceroy enough. It is a unique experience compared to the typical resort environment. We are coming back and bringing family! And the food is first class as well!

The Viceroy is a very special place, and you feel from the minute you arrive that the staff will do everything to make your stay as comfortable and enjoyable as possible. The location and amenities are second to none. It was incredibly easy to relax into the relaxed, beautiful atmosphere and leave reality behind. A place to go back to, again and again!