Viceroy Riviera Maya

My girlfriend and I went for 4 nights and had a blast! We stayed in a signature villa and the room was absolutely stunning, we both noted how incredible the thatched ceiling was to look up at from bed, and obviously the plunge pool outside and the outdoor shower were great! As great as the hotel itself is, the hotel staff are truly what made this place a gem!! They went above and beyond; when we were at the pool, making sure we always had ice cold water bottles and coming around with some complimentary frozen fruit popsicles and a small complimentary cocktail here and there! We needed to get some medication from a pharmacy and they took control of the situation and when they realized the pharmacy didn’t have exactly what we had inquired about, came over to us to walk us through the numerous options that were available rather than just choosing one, and they had the medication delivered to our room for us so we didn’t have to worry about leaving the hotel! They really care about their guests! Other small touches-too numerous to count, but one that sticks out is that one night at dinner when it got a bit windy, they were at our table in 10 seconds, offering my girlfriend a hair tie…truly impeccable service, prepared for anything and everything! A great place to relax and unwind, it’s just so hard to leave such a magical place! We will certainly be coming back!

I had an absolutely incredible stay at Viceroy Riviera Maya. The boutique feel of the property made everything feel intimate and personalized. The service was outstanding, the food was phenomenal, and the entire space was beautifully designed — nestled in the jungle, which created such a peaceful atmosphere. The rooms were spacious, spotless, and extremely comfortable. Everything from start to finish was a 10/10. I highly recommend it and can’t wait to return.

We would go back in a heartbeat. We stayed for 9 nights, and left the resort only one day for a private tour to Tulum. The pool, restaurant, and beach staff are among the best trained, friendliest, and helpful team of coworkers we've ever encountered. Special requests didn't disturb them at all. In fact, they seemed to thrive on providing a customized experience outside their usual. Like good improvisational actors, their answers always start with, "yes, and . . ." Truly an awesome experience. Pricey, but worth it!

Did a lot of research to find the right place to stay and it paid off. This resort is luxurious and peaceful. So, from the start...was glad I read about this place being a bit off the beaten track when approaching in the car because it is not a luxurious road that leads up to the hotel so felt a bit dodgy. 😃 Once inside we received a warm welcome and tour, of this stunning, jungle resort. (Didn't like that they took out credit card away to process in arrival but this seems to be common outside the UK.) We were shown all the amenities, of which there are many, and then shown round our beautiful suite. Clean, well air-conditioned, spacious, loads of storage and clothes space. The pool was warm enough to be able to get in without the usual cringing,and lit up at night. Great to have a private space to chill, with plenty of sun and shade. So many lovely extras provided and they thought of your every need, eg umbrellas, mosquito repellent, pool net, daily news/weather in a cute format. The food was incredible! The menu was a la carte, rather than buffet style. Every single dish we ate was so fresh and full of flavour. The portions were a good size and we definitely left a few kilos heavier. The margaritas (as you would hope) were on point, and the mezcal cocktails delicious too. There were a LOT of staff (predominantly men) who tended to our needs and were always helpful & attentive. The beach is nice to walk along and a bit further up from the hotel is good to swim. Pool area is clean, with plenty of loungers, towels and parasols. Points to note: there was a fair bit of wildlife (see pics) so if you have arachnophobia or are not keen on lizards, this is probably not the place for you. Generally wildlife kept to itself but we did have a few visitors. If I was a woman travelling alone, I am not sure how safe I would feel in terms of the door locks. The main doors to the room are sliding doors with a catch as the lock. It worked fine and the resort is enclosed but didn't feel fully secure. There was no incident but something to be aware of. Overall, if you are looking for an upmarket hotel with privacy to relax, this is a great option. Not too far from the amazing historical sites and natural wonders. Near to bars and restaurants along the beach so you don't need to go all inclusive if you'd prefer not to. Would definitely recommend - pricey but worth the treat.

We had the most amazing stay at Viceroy Riviera Maya. Tucked away in the jungle, it feels incredibly private and peaceful – like your own little paradise. Our villa was beautiful, with a private plunge pool, outdoor shower, and the kind of calm you only find in nature. The staff were warm, attentive, and made us feel right at home from day one. The food was delicious, especially breakfast by the beach – fresh, flavorful, and beautifully presented. Just quiet luxury, thoughtful details, and a real connection to the surroundings. We left feeling recharged and already dreaming of coming back. Thanks!