Grand Sirenis Matlali Hills Resort & Spa

My rating comes as a person who has traveled internationally 1000+ times and experienced varied locations. I’d give this a “just ok / average”. Rooms are clean, towels fresh and facilities (water, lights) working. We did experience water failure & fluctuations 2 of 5 nights. The hospitality here matches other PVR resorts, and a sign of friendly & accommodating Mexican tourism culture. Food is average tasting at the 2 onsite restaurants. Drinks and bartenders are “accommodating” especially if you have all-inclusive. The beach is NOT walking distance from resort, but regular & timely shuttle service is available; the Eva Mandarin area is clean with access to the public (not private) beach. The resort’s AI wristband works at Eva. Taxi/Uber north to Nayarit is appx 70min from PVR, pending traffic.

Matlali is the perfect better away for those seeking a quiet restful retreat. It is located in a canyon with a view of the bay, and has beautiful landscaping. We participated in the All-inclusive program. Every meal was delicious and beautifully presented. The staff were very friendly and quickly learned your preferences. Anlleline, Argentina, and Roulof were especially attentive!

This hotel was just what I was looking for for a 5 night get away. Quiet, out of the way, great food and most of all, the friendliest and most helpful staff I've ever encountered in an all-inclusive. Although not for every vacationer, I enjoyed the low occupancy, enabling us to socialize with other couples without the endless noisy activities of other resorts. This is not a beach resort; but the beach is accessible by a 3x/day shuttle. No evening entertainment, no volleyball, no shuffleboard. The resort is built into the jungle hillside, with a beautiful nature walk, birds, and butterflies. No bugs, scorpions, or geekos. Two resident cats kept that all under control! The staff was delightful. A special shout-out to Jimmy at the bar, who kept us well hydrated and stuffed with snacks! The head waiter, Roelf, was a delight and Natalia made the best flaming Mexican coffee ever! Note that although they provide transport by golf cart from your room to the pool/restaurants, people with mobility issues will have difficulty getting around due to steep walkways and steps to the pool area.

Exelente the best service I love this place and the bars tenders Ofer and give good service Nashiali Lopez the Pool Bar and Rosario bars tenders to she is especially to do drinks to and a good service to take orders for everything the people look so nice.

It’s a nice place. The food is good but you don’t have many options of what you’re eating day to day. It’s isolated with no form of entertainment. Cleaning service is very good. I think it was more staff at the property than guest. Hotel is on the hillside which is a nice touch