Grand Sirenis Matlali Hills Resort & Spa

I rarely leave reviews, but after my stay at Grand Matlali Riviera Nayarit, I feel compelled to warn others. What was supposed to be a relaxing getaway turned into a stressful and disappointing experience. Let’s start with the check-in process — slow, disorganized, and unwelcoming. We waited almost an hour past check-in time because "the room wasn’t ready." No apology, no offer of a drink or anything to make up for the inconvenience. Not exactly a warm first impression. We booked the Villa, 2 Bedrooms Pool Terrace - All Inclusive. The rooms itself were far from what was advertised. Dingy lighting, musty smell, and the bathroom had mold around the showers, The bathroom sinks were also dirty and mirrors had white spots not sure if it was teethpaste or something else. There were dead bugs on the floor around the sliding glass doors, and the private pool terrance was a joke. It had dead bugs on the bottom and floating, clearly it was not properly cleaned. We had high hopes for the food, but honestly — it was mediocre at best. We thought they has a steakhouse because that is what was advertised, but yet no steak. My family order Spaghetti but was given what look like mac & cheese. They have 2 pools, warning "DO NOT" go to the serenity pool becuase you will regret it and if you do go stay in the water the whole time. We sat down on the lounge chairs and we got bitten by either masquitos or bedbugs. We checked in on Monday, June 30th and today is July 26, 2025 and I still have marks/spots on my legs from the bites and it wont go away. What’s worse — when we requested to cancel our stay and only pay for the one night we did stay, Carlos the manager was more concern about what type of review we were going to write. Our reservation was suppose to be from June 30, 2025 to Saturday July 5, 2025, but we left the following day so we did not even stay 24 hours. My husband was so upset and ready to go that he re booked another place that same night, he did not care if they were going to cancel the other days and refund us back. There is alot more to say but I really would like to move past this bad experience. Don't get fooled by the pictures place looks nothing like what is advertised. Overall, this place might have been great years ago, but it’s clearly fallen into neglect. Definitely not worth the money. I suggest looking elsewhere unless you enjoy overpaying for a 1-star experience disguised as luxury.

My rating comes as a person who has traveled internationally 1000+ times and experienced varied locations. I’d give this a “just ok / average”. Rooms are clean, towels fresh and facilities (water, lights) working. We did experience water failure & fluctuations 2 of 5 nights. The hospitality here matches other PVR resorts, and a sign of friendly & accommodating Mexican tourism culture. Food is average tasting at the 2 onsite restaurants. Drinks and bartenders are “accommodating” especially if you have all-inclusive. The beach is NOT walking distance from resort, but regular & timely shuttle service is available; the Eva Mandarin area is clean with access to the public (not private) beach. The resort’s AI wristband works at Eva. Taxi/Uber north to Nayarit is appx 70min from PVR, pending traffic.

Matlali is the perfect better away for those seeking a quiet restful retreat. It is located in a canyon with a view of the bay, and has beautiful landscaping. We participated in the All-inclusive program. Every meal was delicious and beautifully presented. The staff were very friendly and quickly learned your preferences. Anlleline, Argentina, and Roulof were especially attentive!

This hotel was just what I was looking for for a 5 night get away. Quiet, out of the way, great food and most of all, the friendliest and most helpful staff I've ever encountered in an all-inclusive. Although not for every vacationer, I enjoyed the low occupancy, enabling us to socialize with other couples without the endless noisy activities of other resorts. This is not a beach resort; but the beach is accessible by a 3x/day shuttle. No evening entertainment, no volleyball, no shuffleboard. The resort is built into the jungle hillside, with a beautiful nature walk, birds, and butterflies. No bugs, scorpions, or geekos. Two resident cats kept that all under control! The staff was delightful. A special shout-out to Jimmy at the bar, who kept us well hydrated and stuffed with snacks! The head waiter, Roelf, was a delight and Natalia made the best flaming Mexican coffee ever! Note that although they provide transport by golf cart from your room to the pool/restaurants, people with mobility issues will have difficulty getting around due to steep walkways and steps to the pool area.

Exelente the best service I love this place and the bars tenders Ofer and give good service Nashiali Lopez the Pool Bar and Rosario bars tenders to she is especially to do drinks to and a good service to take orders for everything the people look so nice.