The Ritz-Carlton, Riyadh

Having been alittle surprised by a poor review earlier I worried about making a booking for a friends’ 60th Birthday Celebration, however there was no need! From my first contact with the marketing ladies to the reservations department to the day everything was seamless. The email instructions were clear and concise and the payment link was sent as soon as we confirmed numbers and dietary requirements. We arrived to be met in the fabulous foyer- so much sparkle!! And escorted to our prepared area, the service from Mohammed Ali and the team was kind and efficient, a steady stream of beautiful food and drinks arrived throughout the afternoon , we met the chefs and the team presented my friend with gifts and a beautiful cake , they took photos for us and packaged left overs to takeaway! We took a tour of the amazing pool area and the flowers everywhere were just unbelievably beautiful! We were treated like princesses, ( the birthday girl was the queen for the afternoon) and we would not hesitate to book for a group to go again! Thankyou all for making our day so special xxx

I am very disappointed with Ritz Carlton Riyadh customer service, it seemed that they do not want customers. And their services doesn't seem like a reputable 5 star hotel. It's appaling. I tried to book the Garden Picnic. The first person I contacted have zero information and rather made me wait while she forwarded my queries to the "team". Even basic queries she couldn't answer immediately. Overall it was a mess. I was communicating with another staff strategically and professionally via email back and forth updating the number of confirmed participants. There were FOUR Ritz carlton staff tagged to this email. I even inform them of the exact date and exact time that I will pay which will be 24 hours before event day to finalise the payment since more people may attend and make payment. They also claimed that they gave a payment link, however, it was not provided on the email. They claimed that they have given me the payment link, but they couldn't even show me the email thread with the payment link. Shocking. Unfortunately, on this particular day, I had such a very tight schedule including going to the hospital back forth and I had overlooked the time of payment, however, no one from Ritz Carlton Riyadh had the courtesy to call/remind me on that day of payment, as if they are not interested in having customers. I was told that they only communicate only via email. I'm speechless. Are they robots? Don't they have customer service skills to kindly give a courtesy call to potential customer on a Saturday, to remind of the payment deadline just in case the customer does not check their email and overlooked the time?? I am in Riyadh, not United States. There were 4 staff tagged on that email. What were they doing? Sleeping? Not working? I only remember while I was at the hospital hours later at 6pm. And I called the Ritz Carlton mainline and I was told that the staff do not work at this time. I'm speechless. Unlike the Ritz Carlton Singapore and Portugal (Penha Longa Resort), I would not recommend Ritz Carlton, Riyadh. The lack of professionalism and customer service skills is not worth to have a professional event there. If it's a family and friends event maybe not a big deal, but not an event where you invite potential clients. You cannot trust or depend on Ritz Carlton customer service skills, horrendous. Completely lacking. Referring to the staff at Ritz Carlton Riyadh which I had communicated with. More than 4 of them including those tagged in the email. Moving forward we will not have any event at Ritz Carlton Riyadh, as we do not trust their customer service management. Extremely poor service.

The welcoming of Fadila was amazing, can’t describe more the quality of the service. I’ll definitely come back to the Ritz because of Fadila, the Buttler! Kind, professional, attentive…. I highly recommend to stay in that hotel, you’ll not regret it

Very well known for its Friday brunch, we thought it worth a test when my wife came to visit me in Riyadh. There is nothing negative to say about the experience, from arrival the surroundings are impeccable, the staff are second-to-none and the dining room opulent. The brunch buffet was superb. The choice of mocktails was small but they were the highest quality in all-Riyadh (didn’t taste like just a juice). For what you get it is surprisingly affordable and online booking was easy.

It's really good experience and wonderful food we really enjoyed with the company of your nice staff Nigora rose and Mohammed are very outstanding well behaved and friendly we appreciate their excellent customer care and service we would like to visit again