The Ritz-Carlton, Riyadh

Spent a weekend chilaxing in The Ritz-Carlton, Riyadh located opposite diplomatic quarters. The property is huge and it's palace like architecture suites the royal welcome we got 😍. Food Their breakfast and dinner Buffet's are delightful and diverse that caters to guests all over the world. Main restaurant is Al Orjouan restaurant where the action happens and the staff are skilled and amazing. Special thanks to Mohd. Amir and Desiree who were friendly, professional and helpful. The Honey cake from Cheff Nuwan from Chorisia restaurant should come with a warning—totally addictive!.That cake looks like a masterpiece and tastes even better. You're an artist in the kitchen! Should also recognize chef Thanaya who was equally better and make the presentation plus the taste of the food exceptional. They also have 2 signature drinks, Black Magic, which was magical and thanks to Ashraf for introducing this to us. The other signature drink Hibiscus Rose and thank you Laveena for making us this wonderful masterpiece. Special thanks to Pintu Kumar who provided more insights of the hotel, history of the 400 year Chorisia tree and the 600 year old Olive tree. He was welcoming, knowledgeable and professional. Overall the lounge was a relaxing place anyone staying in the hotel despite the hot summer. Should thank again to all the staff memebers, Chef Nuwan, Chef Thanaya, Pintu, Lave & Ashraf for welcoming us and making feel valuable. Staff Nice bunch of lovely and lively staff maintaining Ritz's 5-star standards. Starting from Imran from Butler service to Georgie from Strike Entertainment and Chef Nuwan from F&B..., every one was smiling, helpful, professional, courteous and hospitable. They made us feel at home where even family won't treat us this better...!!! We also should recognize and applaud the management for having a well trained team that ensures guest satisfaction to the maximum. Everyone creates an ambience of home in the midst of luxury. Rooms We were in the King Bed with the Fountain view which provides a spectacular SunSet along with the Fountain. At night the whole area is lit up with classic night lamps which is an amazing scene to stare at 🥰. Rooms are equipped with all the amenities and supplied with unlimited tea, coffee and water. However, compared to Marriott standards the in room entertainment is disappointed. TV is not a smart TV. Its doesn't have Netflix, Prime or YouTube, not even Chromecast. Even some of the channels they have are not working, ex: OSN Comedy and OSN Hollywood were not fixed despite complaing couple of times. They have well maintaied trimmed green gardens with a wide species of birds visiting to grace making the gardens a beautiful site to view in a country like Saudi. As a suggestion hanging a couple of bird feeders will encourage more visits adding more beauty to the garden. Overall had an amazing experience and no doubt that Ritz Carlton is one of the Forbes Five Star hotels. Special thanks to Georgie from Strike, who provide a different level of entertainment in the bowling alley. We would definitely book a monthly visit via WDDK app to visit the place. Totally worth the money spent and recommend to all.

I hope this message finds you well. I wanted to take a moment to share our experience during our recent stay at The Ritz-Carlton Riyadh Firstly, I would like to commend the excellent location and the outstanding service provided throughout our visit. The atmosphere was welcoming, and we felt well taken care of from the moment we arrived. In particular, I want to highlight the exceptional 4 butler staff Reda,Fadela,Mariem,Ayman who was responsible for taking care of us with all our needs and desires, they went above and beyond to ensure our comfort. They were not only efficient but also incredibly friendly and helpful. Every other staff member we encountered also contributed positively to our experience. Thank you for maintaining such high standards in both service and hospitality. We look forward to visiting again in the future.

I went with friends to the Sunday brunch. It was globally disappointing, with the basic offering and the service. The hotel itself is of course spectacular, but it shows that it does not receive much love, still waiting for its first renovations after 14 years...  It does not keep up with more recent hotels, in terms of offering and maintenance. The team probably got too comfortable and the management does not coach them properly. None of my friends were satisfied, and we won't be coming back. It looks like it is not only F&B but also the spa from the review which is not good either. This review is more than two weeks ago and there is still no answer from the management when it is all over internet that the staff is fully empowered and has a credit of 2,000 USD for service recovery (if you don't know about this, google the 2,000 dollars rule) but they don't even bother to answer! Hopefully my review will have more success. What is happening at the Ritz-Carlton Riyadh, not what we had experienced in other countries, let's hope Vision 2023 will bring a wake up call, more consistency in the service, and bringing back this hotel to its former glory in all departments.

We went for the international buffet on Sunday. There was a variety of tasty food and special corner for the Indian cousine. A very special thanks to Mohammed Abbas for the exceptionally excellent service. We'll surely come again In Shaa Allah

Having been alittle surprised by a poor review earlier I worried about making a booking for a friends’ 60th Birthday Celebration, however there was no need! From my first contact with the marketing ladies to the reservations department to the day everything was seamless. The email instructions were clear and concise and the payment link was sent as soon as we confirmed numbers and dietary requirements. We arrived to be met in the fabulous foyer- so much sparkle!! And escorted to our prepared area, the service from Mohammed Ali and the team was kind and efficient, a steady stream of beautiful food and drinks arrived throughout the afternoon , we met the chefs and the team presented my friend with gifts and a beautiful cake , they took photos for us and packaged left overs to takeaway! We took a tour of the amazing pool area and the flowers everywhere were just unbelievably beautiful! We were treated like princesses, ( the birthday girl was the queen for the afternoon) and we would not hesitate to book for a group to go again! Thankyou all for making our day so special xxx