Kimpton Grand Roatan Resort and Spa

Our stay at the Kimpton Grand Roatán was pure magic. The beauty of West Bay Beach is unbelievable, crystal-clear turquoise water and soft white sand, but what truly made this trip unforgettable were the people who took such great care of us. The front desk team: Elvin, Belkis, Dominique, Witsel, and Drivin, made us feel like true VIPs from the moment we arrived. Their warmth, professionalism, and genuine attention to detail elevated every moment of our stay. They didn’t just welcome us; they cared for us like family. Sonny and Jordan, the bellmen, were incredibly accommodating and always ready to help with a smile. Lia, the concierge, gave us wonderful recommendations that made each day feel effortlessly planned and full of adventure. Every morning, we were greeted with the most breathtaking view right from our room, endless shades of Caribbean blue stretching toward the horizon. Sunrises and sunsets here feel like scenes from a movie. It was impossible not to stop and soak it all in. At the pool, Byron was an absolute standout. He made every afternoon relaxing, fun, and personalized. His kindness and attention made us feel completely cared for. And Terrista, the talented bartender, made some of the best cocktails we’ve ever tasted, her positive energy and warm personality made every visit to the bar a joy. The resort is beautiful, the food is delicious, the snorkeling steps from shore is incredible, but it’s the extraordinary staff who make this place truly special. Thank you, Kimpton Grand Roatán, for giving us a trip we will treasure forever. We are already planning our return!

Great hotel and excellent guest service !! Special mention to the excellent service of JOSHUA roatan ACTIVITIES, always ready to go beyond your expectatios when planning a tour. Visit to Cayos Cochinos great boat and food was excellent.

This hotel is amazing! A gorgeous property with everything you need to have a great vacation, onsite. It’s easy to leave the property walking on the beach, paying cash for a water taxi, hiring a taxi, or taking the airport shuttle to west end each evening. However with the three restaurants on site, there’s really no need to leave. The room was super nice, unfortunately there was a hot tub above our room that was really loud sometimes. Also unfortunately the door lock to our room was broken which got really frustrating. The room was super clean. The windows weren’t clean due to the constant rain, but the view was amazing and I loved the private balcony. The staff is really friendly, personable, and wants you to have a great stay. The fruit trays were my favorite! The food isn’t anything to write home about but it is super good and just enough variety to eat on property for a whole week. I loved the chia pudding in the morning. I loved the Sea Cat for the ocean views and the fresh pizza. The hotel spa facilities were 10/10 do not miss. Also some fun items in the spa shop. The hotel pools were fun. There was an amazing activity desk where you could check out kayaks, snorkels and flippers. I LOVED this! So fun. If you’re not placed in the main building you might spend a lot of time walking around the property.

I think this hotel exists in another dimension where everyone is kind and the world is whole again. I had the most wonderful week ever. The food is great, the atmosphere is wonderful, and every corner is sparkling clean. Everyone was so so kind. Ijari and Daniel are so good at making everyone feel welcome and go above and beyond with fulfilling requests. Deven was so kind and professional at the bar and during events. Outside at the pool Danya and Elder were so kind and kept the area so professional. Pinky was so helpful at the activities center.

In August our family stayed at the Kimpton Grand Hotel and had a memorable experience, not just because of the lovely accommodations but also due to the outstanding service provided by Lea Raymond, the Concierge. After checking out, and already at the airport, we realized that our daughter had left her backpack filled with cherished belongings behind. Panic set in as we scrambled to figure out how to retrieve those precious items. Fortunately, hotel staff found and turned in the backpack. This is wear Lea came in. She graciously agreed to hold onto the backpack while we worked out a plan to get it back to the U.S. She kept us informed throughout the process, checking in regularly, providing updates and reassuring us that our daughter's belongings were safe. It was clear that she genuinely cared about our situation and went above and beyond to help us every step of the way. Ultimately, we couldn’t have retrieved those cherished items without Lea’s assistance. Her exceptional customer service made a stressful situation so much easier to handle. We are incredibly grateful for her kindness and dedication. If you’re looking for a hotel that truly values its guests, the Kimpton Grand Hotel is the place to stay! Thank you, Lea, from the bottom of our hearts!