Kimpton Grand Roatan Resort and Spa

It has been on rare occasions when reviewing a resort or hotel stay, that the interactions with the various resort staffing overshadows all other positive aspect of a stay. This is definitely the case when it comes to the Kimpton Resort Roatan. We stayed 5 nights in July 2026 and from the minute we arrived until the seconds before we departed, the various staffing we interacted with made us feel special and as if they were there only to assist us and no other guests. While every staff person we met was polite, friendly, and professional, I have to give special shoutouts for some who went above and beyond: Doormen – Christoper and Donny Front Desk – NELLIE, BELKIS, AND EVIAN- who went out of there way to ensure my wife birthday was special. The Aleria Staff – for both breakfast and final night dinner The Sea Salt staff, with shout out to Rhianna Byron and the other pool attendants Beach Security – Grant, and House Keeping – for ensuring all room requests were completed Based on our experience and conversations with other guests, it is definitely the Kimpton staff that makes it a stand out and pretty much guarantees another future stay. In addition to the staff, the resort location is a great. Overall resort appearance, I would rate an 8.5 as some furniture and areas are starting to show signs of aging or require minor maintenance. Faster removal of tree seed, leave and other debris from pool areas and walkways would have made a major difference and I would upgrade to 9. We stayed in unit 601, had one minor exterior issue, but it had very little impact on the quality of our stay or enjoying the facility. More a safety issue. The breakfast buffet was outstanding each day, as well as the food served at the Sea Salt beach bar. We were there doing the low season so wait times and availability of transportation were not an issue. From my experiences, the beach was average, but the water was calm so swimming and snorkeling were no issue. You can take a $15 taxi or $5 dollar water taxi to West End for more restaurants and other activities options. We would highly recommend the Kimpton, especially if you want to be treated like your are someone special and we definitely will be returning.

The Kimpton is easily the best resort, not just in Roatan but anywhere we have vacationed. It truly felt like a resort experience. The entire staff was friendly, helpful and kind. The location is incredible for snorkeling and sun bathing. There are 4 restaurants on sight including two pool area bars. We didn't have a bad meal the entire week. We will definitely be back. Again kudos to the staff, all were top notch, including the towel and beachside attendants.

There is a lot to love about the Kimpton—the location is fantastic, the accommodations are great, and everyone was very nice. Unfortunately, the room service experience was incredibly frustrating and happened on four separate occasions. One night, I called room service five times with no answer and eventually had to go downstairs to the front desk just to get someone to take our order. On another occasion, when I went downstairs to ask what had happened, I was met with blank stares and no real acknowledgment, apology, or attempt to resolve the issue. It honestly felt like the staff simply didn’t know how to respond to a guest who was understandably frustrated. Mistakes happen, but four separate occasions is a pattern, not a one-time issue. For a hotel of this caliber, I expected much better responsiveness and service recovery. It’s especially disappointing because otherwise, this is a beautiful property in a fantastic location.

We had never visited Roatán before, and our stay at the Kimpton Grand Roatán turned into a truly magical experience from start to finish. First and foremost, the staff made this trip unforgettable. Every morning, my wife and I headed to the coffee bar on the second floor ,she for her juice, me for my coffee and were greeted with warm smiles from Jarray and Karla, the true stars of our mornings. Umberto made sure we had the perfect chairs set up each day, and Sugar the famous Facebook dog even kept me company under my chair one afternoon, a sweet, unexpected touch. The location is spectacular for anyone who loves the water. The dive boats are just about a hundred yards down the beach, and the reef shelf sits no more than 150 yards offshore, right in front of the resort, it's a snorkeling and diving paradise. The property itself is beautiful, with an amazing spa and comfortable, well-appointed rooms in the main building. Our housekeepers were attentive all week, the front desk staff were consistently helpful, and the concierge went out of their way to make sure we had everything we needed. The food at both Sea Cat, Drop Off and Allera the fine dining restaurant were all delicious, and the bartenders were attentive and just genuinely cool to be around. Cheryl took great care of us during our time in the beach chairs, along with several other team members who provided excellent chair service, I only wish I hadn't lost the paper where I'd written down everyone's names, because they all deserve recognition for making our stay so special. We can't wait to come back soon. Steve and Marsella special shout out to DJ Nico.

Family vacation to Roatan for our first time visiting. Did a lot of research before choosing this hotel. Stayed a full week. Pro’s: *Location! The best snorkeling is steps off the back of the property. However, it is located at the very end of the West Bay which makes it farther away from anything else on the island. Make sure you don’t intend to leave the resort much if you don’t have a rental car. *The rooms are good size and comfortable to accommodate our family of 4. * Guests are provided towels, loungers, sunscreen, water and some beach accessories. *Pool overlooks the ocean and has multiple areas… *Modern hotel, newly constructed. * Most staff is friendly and hard-working people. All seem to be bilingual. *Walking distance to some other West Bay restaurants and shopping. *Access to water taxis to take you to West End, but beware this will cost $5/person each way. This adds up fast. * I personally loved the beachside vendors. Fresh fruit, massages cheaper than spa, sunglasses, jewelry. Have cash on hand. Be prepared to negotiate because prices will change from day to day. Con’s: *Every time you turn around, they are looking for a way to extract more money from you above and beyond your nightly fees. This was extreme compared to many other high end resorts we have patronized. Pretty much everything is extra and at a higher rate than necessary. More than just typical tourist situations. *Housekeeping was horrible. Pretty much had to find them each day to restock towels and clear trash. They seemed to come at odd hours which limited our own access to the room. *Make sure to ask if the resort plans to host a wedding. This will entail blocking off half the beach loungers for the whole day. It also means the party will be yelling outside your room balcony until 11pm. Happy for the couple but it shouldn’t usurp the hotel premises for all other guests the entire day. *Only 1 true restaurant onsite and will run about $60/person. 1 bar/cafe. 2 beachside bars/dining options. The convenience was nice but the prices were excessive for the value and creativity of the food. You are left with eating average food or spending more money to go off site to find better cuisine. * Guest relations will up charge you twice as much to get to airport. There are plenty of drivers on the island trying to earn a living, but the hotel won’t help you with that unless you want to pay their exorbitant prices for their own people. They also do not have free shuttle services from the resort to local attractions during your stay. *Beware the concierge who will arrange your tours with much higher tour companies in price. Lots of other options to find reputable tours on Tripadvisor or even on the beach with vendors for a better value. * Your room key is a bracelet. It seemed convenient at first, but we realized this served to mark you to every local on the island to upcharge you because you must have plenty of money if you can stay at this resort. Overall, we had a decent stay at Kimpton but I don’t think their prices are justified with the value provided. Check out other resorts just down the beach. You will still be able to snorkel in the same beach without being stuck farther away from the rest of the island.