Kimpton Grand Roatan Resort and Spa

Our family had an absolutely incredible stay. The water, food, grounds, rooms, and staff were impeccable. Staff standouts included Christopher, Dania, Dinia, Franklin, and Sheyla. Everyone made us feel so welcome and at home. The rooms were beautiful with perfect views of the water. Amenities were top tier. We will be back to see our new friends at the Grand Roatan resort soon!! Thank you again!

Everything from the view to the service to the spa was perfect. We visited this time with our friends. We have been coming to the Grand Roatan before Kempton bought it. Back then they were just a little bungalows on the hill. I was not sure about the new additions, high-rise, etc. I am sold now! It didn’t take away from the ambience, it actually added a new dimension. They still have the best pool in Roatan and the absolute best location. The attendants are top-notch. Carson is Awesome! He took care of us every morning and made sure our chairs were ready when we came down to the beach. The bar staff was always nearby whenever we needed a drink or snack. Breakfast is our favorite. The selections changed daily with the exception of the staples and the quality of the food and service was top-notch. The snorkeling in front of the hotel is amazing. I really like how they are protective of the reef. Another thing I liked was the fact you didn’t have to bother with a key during your stay. When you check in they supply you with a wristband that unlocks your door. We will be back with the rest of our family. This is our “go to” place for central America.

A hotel is just a building. The staff are the ones who make the building come alive. This is my second time coming here with my wife. It’s a short trip from Miami, and I first visited two years ago. Since then, I have been talking about this hotel to my friends and family nonstop. It was my wife’s birthday during this trip, and we decided to make a quick return to the island. The minute we walked in, we were warmly greeted. Tariq at the front desk welcomed us with a smile and provided excellent service. He even used our names several times during check-in, which made the experience feel personal and genuine. Karla followed up during our stay to make sure everything was going well, and Carson at the pool constantly checked in to make sure we were taken care of. But I must say, “Uncle Byron” has that unforgettable smile, voice, and style of hospitality that you simply cannot forget. I recognized him immediately from my visit two years ago. That alone says something special. In an industry where people meet thousands of guests over the years, it is the people who create genuine moments that leave lasting memories. Living in the USA can often feel like a nonstop rat race, so it was nice to simply relax. I have been a General Manager in the hospitality industry for 39 years, working with the big three hotel brands as well as smaller independent hotels. For once, it was nice to just be a guest and not the GM. What stood out most was watching the staff genuinely smile while effortlessly taking care of guests — even while handling some crazy requests I overheard during the stay. No one missed a beat. They simply made it happen. There was no frustration, no hesitation, and no loss of professionalism. The team worked together naturally, and you could feel that the culture here is built around taking care of people. Hospitality takes special people — people who truly love helping others. You may never become rich in money in this industry, but you become rich in memories and self-satisfaction, knowing you helped families and friends create meaningful experiences together. Once you understand that hospitality is not about weekends off or holidays free, but about creating moments where families can connect, relax, laugh, and make memories together, you realize how rewarding this profession truly is. Don’t get me wrong — this industry can absolutely test you at times. Long hours, weekends, holidays, demanding guests, and the pressure to always deliver can wear people down. But seeing hospitality performed so naturally and sincerely at this hotel was refreshing. It reminded me why I am proud to be part of the hospitality family. Thank you to everyone at Kimpton Hotel for all that you do for your guests and for everything you did for my wife and me during her 55th birthday celebration. This hotel now holds a very special place in our hearts. My wife and I have traveled to more than 70 countries over 28 years together, and without question, this hotel ranks in our top five experiences anywhere in the world. And the reason is simple — the staff. The staff are what make this place special. Without them, it would simply be another beautiful building near the water. But because of them, it becomes a place where people feel welcomed, cared for, remembered, and connected. That is true hospitality, and every single member of this team should feel proud of what they create every day.

Sunset sunset cruise was amazing. Had a great time. The driver was very tentative Major trip with Maintenance very helpful. Great wonderful great great job. If you come to town Honduras, make sure that you connect with Joshua. Awesome guy connected very helpful very polite and he’s the man around the island reachedout to Joshua from roatan activities

We had a great experience at Kimpton Grand Roatán! The staff was incredibly friendly, welcoming, and always helpful throughout our stay. The snorkeling here is absolutely the best — crystal clear water and amazing marine life right off the beach. A special shoutout to Joshua from Roatan Activities — such a great and funny guy who made our excursion even more enjoyable. He really added to the experience! Highly recommend this hotel if you’re visiting Roatán. We can’t wait to come back!