Kimpton Grand Roatan Resort and Spa

This hotel was amazing!! The staff, location and food blew me out of the water. I really appreciated how kind the staff was, from the housekeepers to the front desk everyone was extremely nice and helpful. Evian , Christopher the bellman, Gilberto the towel attendant at the beach, Hector the interim F&B manager, Carmen and Rihanna from seacat were all standout stars!! Each one of them made our stay amazing and stress free! I will be returning next year!!

My experience at this resort was unfortunately overshadowed by repeated unprofessional behavior from a pool attendant named Eduardo. On one occasion, he held two beach lounge chairs for more than half the day with no guests using them. While I understand staff may accommodate certain guests, this felt inconsistent and unfair to others trying to enjoy the space. The following day was more concerning. Eduardo approached us in a rude and extremely disrespectful and embarrassing manner while removing a kayak from the beach in front of us. He stated, “Kayaks need to be returned to the rental activities area” despite the fact that we had already checked out and properly returned our kayak earlier. There was no attempt to verify the situation, just an assumption and an unnecessarily disrespectful interaction. Leaving us all feeling like we are not paying guest that deserve 100% of the best service the Kimpton IHG brand advertises and offers. What made this worse was the tone and approach. It felt targeted and uncomfortable. A simple, respectful inquiry would have resolved any confusion. Instead, the interaction disrupted what should have been a relaxing experience. Additionally, a nearby security guard appeared to support or enable this behavior rather than de-escalate it, which was disappointing. Guest experience should be rooted in respect, fairness, and professionalism. Unfortunately, this was not reflected in our interactions, and it significantly impacted our stay and my birthday. I hope management addresses this to ensure future guests are treated with the courtesy and professionalism expected at a resort of this caliber. 🎊🎊🎊🎊🎊🎊🎊🎊🎊🎊🎊 After a challenging start to our stay, I want to sincerely acknowledge the team for turning our experience around. Jimmy (Pool Supervisor) and Luisa (Pool Manager) were attentive, professional, and truly made a difference. Operations GM Yule’s leadership was evident in how quickly everything improved. We were also incredibly well taken care of by Dinia, Dania, Dainia, and Deysi, all amazing at what they bring to the property, attentive, and full of positive energy. A special thank you to Petra and Kiani from Sea Cat for a seamless and memorable experience near the water. Grateful for the recovery and the level of care shown, this is what great hospitality looks and feels like.

Hotel property was gorgeous. Snorkeling off the beach was amazing. Rooms were spacious, clean and comfortable. We were originally put in a room with no drawers (and we were staying a week) so after escalating to a manager, we were moved. Coffee is complimentary each morning but luke warm as the urns did not keep hot. I did ask for a hot cup a few mornings and received one. The sunset views were great. We had no issue getting snorkeling equipment daily as well as oceanfront beach chairs. We did yoga twice which was lovely overlooking the water. The gym was incredibly well equipped. The buffet breakfast was average but only spot with outdoor tables. Easy to walk to other restaurants or take a water taxi to east end. Overall, we had a great time!

The best hotel and location in Roatan

My stay at Kimpton Grand Roatán was truly unforgettable. This was a solo birthday trip for me, and from the moment I arrived, the entire experience felt so special. The beachfront views were absolutely stunning, the rooms were beautifully designed and comfortable, and the property itself felt peaceful and luxurious. What truly made my stay stand out was the incredible staff. Every single person I encountered was warm, attentive, and went above and beyond to make me feel celebrated and cared for. I especially want to recognize Ernesto and Sergi Emil from Alera during dinner, Maira from the spa, and Angelina, Melanie, Sheila, Logan, Dunia, Dinia, and Heisy from Alera during breakfast and social hour, also the check in staff, Karla and the rest of the team. Each of them played a part in making my birthday feel so memorable, and their kindness did not go unnoticed. Traveling solo can sometimes feel a bit intimidating, but they created such a welcoming and thoughtful environment that I felt completely at ease. I’m so grateful for the experience and would absolutely return. Highly recommend to anyone looking for a relaxing, elevated, and genuinely warm getaway.