Kimpton Grand Roatan Resort and Spa

This resort is a very mixed bag, and the experience depends on your expectations and some luck. Pros - Awesome location on beach with reef right there for snorkeling - The resort itself (style, restaurants, our room) is 5 stars (excluding experience) - much of the hotel staff worked very hard and were great at their jobs - breakfast buffet was delicious (worth it if you get it included ) Cons - Our whole room flooded based on something that happened above our room - the hotel staff said “they didn’t want to wake people” in room above to fix it while our whole bathroom, bedroom and living room were flooding - I had to hand wash a bunch of kids clothes that were on floor because it smelled horrible - manager never called or explained what happened and they declined giving us another room - at check out we found a few fairly large charges that were not ours - one day they charged us for dinners at two different restaurants- either very careless or scammy- watch your bill closely - I have elite IHG status but hotel did not offer the benefits expected - after traveling all day I did not feel like arguing at check- in to get these - the hotel offers day passes to Cruise ship people even when they are fully booked - It makes the resort very chaotic and not at all like other 5 star hotels - I saw someone steal a pool chair from a grandpa - that’s what you are dealing with when cruise ships come in - We paid for ocean view but you could not really see the ocean (we didn’t mind but you should know the pictures are 100% misleading) All of that said, we may go back if the price is right and we no longer expect 5 star resort expierence

We spent a week here in the pool ocean view room and it was amazing! It was our 40th and the staff had the room all decorated, it was wonderful! The grounds are spectacular and the snorkeling from the beach is amazing! I snorkeled every day here and found it better than most of the snorkeling sites i visited! They even have a free scuba trial which quite a few people tried. The spa is rated as one of the world’s best, and a short stroll down the beach there are some nice bars and restaurants. The food was delicious, we ate mainly at the bars and cafes. The pizza was delicious as well as the burgers, wraps and nachos. The beach and pool were wonderful! I highly recommend this place for a honeymoon or anniversary!

We are a family of six with two adults, and four children ages 16, 14, 11, 11. We have been to resorts all over the Caribbean and the world. Upon arrival we had very high hopes for the Kimpton Roatan as the hotel itself and the lobby are beautiful. Everything is very new, modern, and clean and the welcome drink is fantastic. Unfortunately, the bloom is off the rose after that. Our three-bedroom ocean view condo was clearly a quick renovation of an old building. It smelled very musty and in the mornings before the cleaners came the smell was almost unbearable. Also, the "master" bedroom (the only bedroom with a view of the ocean) has the tiniest bathroom with only one sink and the smallest shower in the entire unit. Kimpton would really have benefited from putting more money into the condos. If we had stayed in the brand-new hotel or had a similar experience to those rooms, we would be much more likely to return. That being said, the pool was lovely and not overly crowded at all. The staff was very friendly, but there is ZERO service at the pool. If you want something you must go find it. Not a huge deal to us but may be to some. Snorkeling right off the beach was amazing and so easy. We even did a night snorkel which was terrifying but very cool. Definitely better for teenagers than younger kids. Food at the hotel was delicious-especially in the coffee bar upstairs. They serve lunch and dinner FYI and it was the best food we had the entire time. Pizza at Sea Cat was delicious. Dinner at Alera was very good also. The resort could definitely use one more dining option. All-in-all we had a wonderful time but the condo situation would absolutely be a reason we would choose to stay elsewhere.

The hotel is very beautiful and the food is delicious, although a bit overpriced. The waiters were kind and attentive, and both the service at the Sea Cat restaurant and the pool bar were excellent—they truly stood out for their attention and friendliness. However, we had a negative experience with the pool staff, as they wouldn’t respond when we asked for towels—one of the staff members in charge of that area, an older man who seemed to be around 55 or older, either ignored us or always served us last. The cleaning of the bungalow also left much to be desired: they didn’t replenish some of the items we used, like cotton pads or Nespresso capsules, and the outdoor shower was left dirty. Overall, housekeeping didn’t do a thorough job. When we first arrived, the receptionist didn’t properly explain where the restaurants, common areas, or hotel activities were located. Later on, when we asked him for help, he showed no willingness to assist us. While we did enjoy the hotel itself, my rating mainly reflects the poor service we received from some staff members. Because of this, I wouldn’t return to this place.

Stayed in Bungalow 603. Perfect accommodation for two adults. Clean and comfortable. Deck was a lovely spot for morning coffee (Nespresso machine in room). Used Spa for 90 minute massage the day after our arrival. Best massage I’ve ever had at a resort spa. Book Serena for your massage - she was fantastic! Make sure you check the cruise ship calendar for days when ships are in as you don’t want to venture far on those days - everything will be crowded. Grab your snorkels early at the activity center as they do run out. Best snorkeling is in the morning and around 2 PM. And if you want the premium lounge chairs with the cushions you better be an early riser. Don’t miss the grilled snapper and lobster ravioli at Alera. If the breakfast buffet is too much for your party, you can order a la carte upstairs at VOS. Decent pizza at Sea Cat. Only disappointment was we could not use our firestick with TV (you cannot choose what source for TV to use). Not a big deal as we had iPad to watch what we wanted on WiFi. Don’t forget to apply bug spray as soon as you venture out otherwise you’re liable to get bitten by sand fleas even if you aren’t on the beach. We had 7 wonderful days of rest and relaxation. Hope you do too.