The Landings Resort & Spa

We stayed at The Landings for eight nights in June 2026 — myself, a single mother, traveling with my three children. Our total cost between the initial booking and additional charges at checkout exceeded $7,600. I'm leaving this review so other travelers, especially families, can make a fully informed decision before booking. After a full day of travel, I was contacted by the concierge the following morning and essentially scolded for not using the taxi they had arranged at the helicopter pad — a taxi that was not there when we arrived. We waited for an extended period before the helicopter company arranged alternative transport. I was then charged for both taxis. As a solo parent managing three kids after a long travel day, this was not a welcome introduction to the property. The resort offers no complimentary shuttle service. With only two on-site dinner restaurants — one of which was closed the majority of nights during our stay — guests are entirely dependent on taxis to access dining in Rodney Bay. Round-trip fare ran approximately $40 for what is a very short drive. These costs add up quickly and are never mentioned upfront. We booked at the breakfast-inclusive rate of $5,400 for eight nights. And paid an additional 2k+ for very mediocre lunch, dinner and occasional snack. I do not drink, so no alcohol. For a resort at this price point with two restaurants — one frequently closed — and no shuttle service, this level of additional cost is not acceptable and borders on predatory pricing. The food quality throughout our stay was consistently disappointing and did not come close to justifying the cost. On our final night, I personally witnessed wait staff wiping glasses and silverware with shared cloth napkins rather than proper sanitation practices. Three members of our party of four became ill within 12–24 hours of that meal. My youngest child was vomiting for the entirety of our journey home — a grueling multi-leg international flight — while I managed alone with three kids. Given the timing, the symptoms, and what I personally observed, foodborne illness from that final dinner is the most likely explanation. Time on the beach was not always relaxing either. We were repeatedly and persistently approached by vendors and jet ski operators, making it difficult to simply enjoy the space we had paid to access. The majority of staff interactions felt cold and unwelcoming. Guests were consistently made to feel like an inconvenience rather than valued customers. Traveling solo with children in that environment was exhausting. We spent over $7,400 (not including flights transportation and the consistent begging for tips) expecting a restful, well-run resort experience for our family. What we received was poor food, one functioning restaurant, unexpected costs at every turn, no complimentary transportation, an unwelcoming atmosphere, a sick child on a long travel day, and a foodborne illness as a parting gift. I would not return and cannot recommend this property to anyone — particularly families traveling with children.

We spent 5 days in a 3 bedroom suite with butler service. The room was very clean and our view was amazing. Our butlers, Ophelia, Kirby, and Kezia were very helpful. Food was just okay, chocolate cake at Suru was very dry. Restaurant service seemed to be slow but staff was kind. We were a group of 4 in our early 60’s and decided to take a couch ride from the water sport stand. We asked for a nice, gentle ride but instead were told we would be “seeing our momma”. Despite our motioning for the driver to slow down, he continued to go at top speed, pulling us across the wake for an extremely rough ride. It was not enjoyable. Friends did say the spa was a very good experience.

Upon arrival, we were all excited to check in, especially as this was the third hotel we had stayed at during our trip, with our previous accommodation being absolutely amazing. Unfortunately, our experience here started badly. We waited in the lobby for around 30 minutes before being taken to our room. As soon as we walked in, we noticed a strong damp smell, and the room felt very dark, dated, and gloomy. The atmosphere immediately brought down the mood of the group. To make matters worse, one of our friends was celebrating her birthday, and this was meant to be a special trip. We believe the damp conditions may have attracted mosquitoes because, while sitting in the room, we were constantly being bitten. We were literally slapping our arms and legs trying to keep them away. I ended up using mosquito spray from my bag, something I hadn’t needed to use at all during the rest of our holiday. The birthday girl called reception to explain the situation and ask about changing rooms. We were told that an upgrade would cost an additional $600 USD. However, when we checked Booking.com, the same upgrade appeared to be only around £200 more. We questioned this, but by that point we were so desperate to get out of the room that we agreed to pay the extra charge. We are currently waiting at the bar for the room change, but there has been no gesture of goodwill, not even a complimentary drink, despite the inconvenience and disappointment. This experience has left a very bad taste in our mouths. It’s especially disappointing because the birthday girl has stayed at this hotel before and always had positive experiences. Sadly, based on this visit, I don’t think any of us will be returning. Very disappointing.

I have stayed at The Landings three times. This will be my last visit. Our initial room was in an unacceptable condition. The master bedroom's only window was so corroded we could not see through it. There was an active ceiling leak in the children's bathroom. The sofa had cigarette burns and the wall above the master bed had a very visible stain. The elevator serving our building was broken and this was ultimately the reason we were moved to a different room. More seriously: my daughter contracted Salmonella during our stay, subsequently confirmed by laboratory testing. She became unwell and remained seriously ill for more than ten days after our departure. I was personally aware of at least three other families at the resort who were experiencing illness during our stay. The hotel has completely denied any responsibility (despite only eating at their resort) or compensation. They even went so far as to deny any other families reporting illness. This is simply not true. The standards of maintenance and food safety fell seriously short, with significant consequences for my family.

Our family vacation at the Landings checked all our boxes - beautiful hotel rooms with a jacuzzi on the terrace, meticulous grounds, excellent food, and above all amazing service. On arrival we were offered a 'Butler phone' which we would take everywhere with us, even off the hotel premises. Whatever we needed was at the end of the line - drinks, restaurant reservations, taxi service, a golf cart ride to amenities! If you're looking for a vacation where you feel very spoiled - try the Landings. Shout out to our butler, Peronilla!