The Landings Resort & Spa

Our recent stay at The Landings Resort & Spa was mixed and ultimately disappointing for what is marketed and priced as a five-star luxury experience. It's not! The first impression was challenging. The transfer from the airport took nearly two hours over a severely potholed road. Taxi fare was approximately $120 each way, which feels excessive given the lack of alternatives. A resort-run, dedicated shuttle service would greatly improve the arrival and departure experience and avoid guests being at the mercy of taxi pricing. The resort staff were consistently courteous and pleasant, which was appreciated. Unfortunately, multiple room maintenance issues detracted significantly from our stay. In our unit, using the shower caused the bathroom to flood and required two service calls to resolve. The patio door lock was inoperable, the armoire housing the television had doors off their tracks and appeared close to detaching, and several light bulbs were not working. More concerning, one member of our party discovered visible mold in their master bedroom. While they were moved to a different unit, the original room was later reoccupied without any apparent remediation, which raises serious concerns about health, safety, and quality control. We also strongly suspected mold in our own bathroom, though it was not visibly apparent. Housekeeping and service consistency were lacking. Despite nightly turndown service being advertised, it was provided only for two out of seven nights. Wi-Fi service was unreliable, with frequent interruptions that made it difficult to depend on at any point during the stay. Breakfast offerings were good, with a wide selection, and the resort does offer many activities geared toward families. However, in the evenings, music played in dining outlets was so loud that normal conversation was difficult, detracting from what should be a relaxed dining atmosphere. A request from one guest in our party for a two-hour late checkout was met with an additional $75 charge, which felt inflexible given the number of service and maintenance issues encountered during the stay. Overall, the recurring theme was poor quality control and insufficient inspection standards. For a resort charging premium rates and positioning itself as five-star, these issues should not occur. While there were positives, they did not outweigh the frustrations. Caveat emptor. The Landings functions better as an upper-mid-range family resort rather than a true five-star luxury destination. Travelers expecting seamless service, pristine accommodations, and premium value would likely be better served at Sugar Beach, Cap Maison, or Jade Mountain, depending on travel style and seeking a true 5-star luxury resort. The Landings is in the lower third of resort options on the island.

Villa was beautiful. Our butler, Peronilla was fantastic. She really went out of her way to make our vacation memorable. Suru was excellent Asian food for dinner. Breakfast was nothing special. Typical buffet. Beach and water sports provided by hotel were excellent.

Our family of 4 (kids aged 17 and 10) stayed at the Landings resort for a week in December. We had booked a 2 bedroom beachfront suite - this turned out to be amazing accommodation - really spacious with both bedrooms ensuite and a whole separate living area and full kitchen. We had booked all inclusive so did not really need this but if you wanted to do self catering this had everything you needed. The accommodation was very high end as well and came with a beautiful view over the beach. The resort itself is definitely 5 star - it has its own private beach with watersports and a swim up pontoon. The sea is extremely calm and it meant that our kids spent more time in the water than ever before and we pretty much spent all our time on the beach. There are various pools around the hotel but we really did not use them. The resort has its own marina as well which makes any boat trips you want to take very easy. In terms of food, there are 3 restaurants so choice is a little more limited than some larger resorts but the restaurants were all very nice and mainly a la carte. The asian fusion in particular was a highlight for us. There is also a great coffee shop where you can get sandwiches and salads. Location of the hotel is nice - it is at the northern end of the island so about 1 and a half hours from the international airport. It is very close to the Gros Inlet street party on a Friday night and also to the Pigeon Island National Park which is walking distance away down the beach. The latter has some very nice snorkelling. We hired a car for a few days and took some trips to the Rainforest Adventures for zip lining and to Rodney Bay and Castries for some shopping. You were able to park your car right outside the villa which was a nice touch. Worth noting that you are a few hours away from the Pitons and other attractions at the South of the Island so if you want to see those it is a full day trip. I would definitely recommend this hotel. We had a butler assigned for our stay who were so helpful and always looking after us. Couple of things to note - it is a quieter place than other resorts, there is some entertainment but definitely lower scale than something like the Royalton. The restaurants were sometimes very quiet at at times some were shut unexpectedly. It is probably worth comparing the all inclusive vs bed and breakfast price to work out if the former is worth the money. Overall give this a try and have an amazing holiday!

We stayed at The landings in May and had a lovely relaxing holiday. We stayed in a 2 bedroomed apartment overlooking the beach, with 2 dedicated butlers Maverick and Pero. Their service was excellent. We took a mixology class which was great fun learning all about rum and cocktails. We enjoyed great food at the restaurants with plenty of choices. Downside: We had 2 minor thefts from our appartment at the start of our holiday. We reported them, statement was taken and we were told it would be investigated with someone getting back to us with their findings. We heard nothing, so it n checkout asked if there was any results and we were told that someone would telephone and/or email us about it. To date we’ve heard nothing; hence why we’ve waited to post this review. Not good for a 5 - star hotel/resort!

We have just returned from our vacation and had an absolutely wonderful experience! What a beautiful resort, small and quaint but big enough that there’s lots to do. We had the unit that faces the beach with Butler service. Very much worth the money… Our butlers were Peronilla, Gregg and Antonicius. They were beyond amazing! Our favourite waitress was Aline who always remembered what we liked and always ready with a smile and a hug. Very friendly staff and very helpful. My husband loved his spa experience and our dinner on the beach for his 60th birthday was so dish delicious and special. We used St. Lucia shuttle to get to the resort and back, the landings has a service, but we found St. Lucia shuttle service to be a little less expensive. I would highly recommend staying here, because if it’s smaller size, it isn’t busy and hard to get around like the bigger resorts.