The Landings Resort & Spa

What an amazing resort! The best kindest staff , beautiful clean rooms. A massive thank you to Nadia and especially Tony (assistant / butler/ employee) and off course everyone else who helped. Supermarket is within reach, bigger supermarket is a 9 min travel by taxi. Make sure you do have local dollars as US dollars are not accepted everywhere but they do accept it in the resort. Even the taxi drivers are so nice and amazing, have the best place to buy mango , coconut water and more. I went during the Jazz festival and the festival was amazing, the resort is right next to it. So safe and calming.

We spent 2 weeks at The Landings last year, and despite the great, spacious villas it offers, this is definitely not a five-star resort, and they or other third parties shouldn't sell it as one. The beach club restaurant was really run down. The all-inclusive board is really poor and boring, and the service was sooo slow. For the first couple of nights, our kids were falling asleep on the dinner table, waiting 1 hour for a bowl of rice, and on the last night, we stood up, and we left Suru restaurant as we were waiting over 1h for our starters, whilst the whole restaurant had 3 families for dinner. (We appreciate that we were on holiday, and there was no rush, but waiting over 1 hour is ridiculous.) The customer service was appalling from many waitresses, and every time you asked them something or wanted to order, their usual response was: " One second! Really rude and unprofessional. We brought this to management's attention a number of times, but nothing changed. I have to say, there were a couple of lovely staff, and Chef Nico was a good guy - really friendly with kids, and it was nice to talk to. The worst part of all is when we had to pay $200 to call a doctor on the first day due to our son getting stung by a jellyfish. I am not blaming them, of course, but what so-called "5-star resort" that accommodates hundreds of guests doesn't have a doctor in-house? My wife complained to the main reception about this, but they didn't care. I would not recommend, and we would NOT go back to The Landings!

My family of 7 spent 10 days at the Landings resort and had a wonderful vacation! The resort is beautiful and we found it to be very well kept. Our 3 bedroom suite was large and had everything we needed. We especially loved having a washer/ dryer handy. There were a few negatives that really made it difficult to rate the resort - I gave 4 stars due to the resort set up, butlers and fact that my family had such a great time, but there are some areas that could use some attention. Staff- Most of the staff we encountered during our stay were unfriendly, wouldn’t smile and overall left you feeling like they couldn’t care less if you were there or not with the exception of the Butlers and Spa staff. We never saw Management around the resort until our last day. Dining- Again waitstaff continually unfriendly and we hated to have any sort of request because of it. A few nights the only restaurant open was the Asian one- we tried it one night and no one liked it- I cringe thinking about the cost of that dinner that nobody enjoyed. There were lack of menu options throughout the resort especially for children. Also, we never saw a kids menu until our very last day at the resort?! I never asked for one- I assumed they didn’t have one since they never offered it- in hindsight I should have asked instead of paying the crazy prices for kids 7 & 10 years old that don’t eat much. Butlers- Our particular room came with Butler service. This is not something we typically care about, but I am so thankful we had them during our stay. They were amazing and made our stay at the Landings a positive experience! By the end of the stay it was hard to say goodbye- we loved Kirby, Kezia, Ophelia and Pero! They are the best! Watersports- the men at the watersports counter were always helpful and really helped my oldest son learn how to windsurf. They have a great selection of water sport activities! Beach and pool area were always amazing! Overall a lot to love about the Landings and hopefully some improvements can be made due to staff and food because this place has the potential to be a very special place for families to return again and again!

We had heard a lot about this resort for quite some time, so it had been on our radar, and we were excited to visit. The resort is large and beautiful, but easy to get around as most of the buildings are clustered around the marina. We had a building that had a beautiful ocean view and was on the beach. And it was a quick seven minute walk to the lobby. It’s definitely a very serene environment. The beaches were lovely, clean with lots of chairs available. There are multiple pools on the property, but they are all relatively small. I would say they could accommodate 20 people or less. So if this property is missing anything, I would say a larger pool for more people to gather at. When we were there, it was not totally all-inclusive as this listing states, but breakfast was included. The breakfast: I would say the quality was mid. We had some large group dinners on the property and that food was quite good. We also ate at the restaurant on the beach. That was a great lunch. We found the schedule of the restaurants open for dinner quite confusing, and even the concierge was confused as they made reservations for us one night and when we went to the restaurant that evening it was closed. The groundskeepers work very hard and are very friendly! This was such a delight as I would see them every day watering or tending to the lush landscaping. However, the rest of the staff did not seem to be enjoying their jobs. They were either grumpy or reticent or downright rude. Several days we were in the lobby and went to the concierge or the front desk to ask a question, reserve a tennis court, ask for directions and they were pretty rude, surprisingly. I also found on several mornings that there was nobody working at the front desk before 8:30 in the morning. I would many mornings I would stop by the front desk on my way up to the gym and several times I found myself standing there, calling out for somebody to come to the front desk and nobody appeared. The gym is small but has lots of equipment. There are group exercises that are complementary and offered every day. I highly recommend the Pilates class. The instructor is extremely knowledgeable and very well trained, probably one of the best Pilates instructors I’ve ever met. The only downside is that there are several people from the area that come to the property for classes and many of them are often very late due to traffic. And the instructor seemed to wait for them to arrive before starting the class and this can cause the class to start between 15 and 20 minutes late, but still end at the same time. So the one hour classes are often only 40 minutes. Also, there were two instructors that never even showed up for the class and when I inquired at the front desk, I either waited some time for somebody to appear or was never able to inquire at all. When I did ask an employee, they seem to have no idea what I was talking about! And the gym is located right above the lobby. Again, no management around to supervise these employees, so why should they show up? They’re also does not seem to be any management around the property leading the staff. We had an incident on the first day that ended up being taken care of on our last day, but the staff was quite confused as how to handle it, and there did not seem to be anybody with the authority to make decision or amends, so we had to have our travel people intercede for us. Also, it looks like the property is in need of some upgrades. Many of the buildings need to be repainted, several the roofs look like they’re needing replacement. There was a large air-conditioning unit wrapped in plastic right outside our door the entire stay. While unsightly, the larger issue was the plastic flapping in the wind as we were trying to enjoy sitting on our front patio. When we checked into our room, we were told that we would have a Butler, but we did not meet them the first day. The next day, a very friendly woman introduced herself as our butler. But then we never saw her again. There seemed to be some confusion about who was to service our room. At one point, we asked for more water. It took four calls throughout the day to get water delivered to our room. Two of the times I was told our Butler was handling it. When I replied we don’t have a butler, the front desk had no idea what I was talking about and was very confused.Two days we asked for ice and never saw it. Lots of things slipping through the cracks! The rooms are lovely! I believe each room is either two or three bedrooms and at least 2 1/2 bathrooms. Our room also included a washer and dryer which was very convenient and helped us pack a lot less! There are also full kitchens with flatware, dishes, and cooking pans and utensils. I believe you can organize provisioning for your room, but there were some people in our group that did this and had a great trip, but the resort is over an hour boat ride from the airport and at least a two hour car ride from the airport. Was it worth it? I’m not sure! It was a very long day of travel. If I went back, I would probably stay someplace closer to the airport since there are many lovely resorts on the other side of the island. And I may even stay at a Caribbean island that is easier to get to, but if the landings could make some improvements, I could be convinced to return.

Absolutely gorgeous hotel, best beach and the pool is lovely. Don't miss the sunday live music at brunch and the meals are fantastic. The staff take pride in providing the best stay possible and we will return next time with the kids!