The Landings Resort & Spa

Be VERY diligent to check your credit card bills after your stay. When we reviewed our final bill we noticed we were charged for an excursion we didn't do. Their reaction was pretty casual and there was no apology. However, they corrected the bill right away and I paid it with my creditcard. Then, after we already came back home, we noticed that my husband's creditcard was randomly charged for over $1800. We have no idea where that amount came from as it didn't resemble the room charge or the food/excursions bill. It was very strange and we think they tried to scam us. It was very difficult to contact them: they initially gave me an email address that wasn't valid. We finally received the right contact information and they let us know that they will refund it within 5-7 business days. We have yet to confirm this. They apologized but didn't give an explanation why they charged us. Please be careful.

Our room was magnificent, I felt like a King. The grounds are unimaginable. There are four pools, exercise room, the beach was perfect. We took a mixology class, which was great. We learned a lot about rum!! The general manager who I said had a radio voice was great!! The employees were well trained and caring. The butlers were amazing, and wanted us to call them more!! They were really great, I never had a vacation before with this service and you can get spoiled easily. The servers were so good at their jobs and performed excellently. The breakfast was stupendous and they changed it up every day. Kayla stood out as a server that went above her job, and should be in management. Someday maybe we will go back and meet her son. I felt guilty that I left so quickly but I don’t want to tear up!! Again all the butlers were so good at their jobs. They made us all feel special. Special thanks to them all for making our vacation something to remember. I would recommend the Landings to anyone. For us I hope it wasn’t a once in a lifetime adventure. I would hope we can get back there again someday. Epic is what I would call this experience. Thank you all.

We went off season which meant that not all the restaurants weren't open every night. Food was very limited especially if you're vegetation or it was the same food everyday. The breakfast was a big disappointment as they only had a live egg counter. The fruit was limited to watermelon, gala melon, apple and banana even though other exotic fruit was available on the island and in supermarkets. when we asked for a variety of fruit we were refused. Staff are very happy and friendly but they won't really go out their way unless you're paying the cost for it. Room and hotel is very clean, very peaceful, rooms are very spacious. Location is ideal as there so many restaurants close to the hotel near the town centre. The down fall was that kids club is only available for kids 4yrs over and parents are not allowed. Most of the hotels around the world don't operate like this. I would not be comfortable to leave my child at the age of 4 alone with a stranger. I would suggesting going on season as they will be operating on full capacity but regardless the breakfast could have been better.

This resort looks run down , the place needs a total refurbishment from the plunge pools to the dated lobby and its shabby old furniture.As for the food at SURU it was the worst meal I’ve probably ever had ! A 2 year old could have done better. We will never return

Beware! This alleged 5-star resort told us last week that our Oceanfront room, booked for early November, would now be “under renovation” and no Oceanfront or Oceanview rooms were available. This was after we were already advised that the main restaurant/pool would also be closed during our stay. None of this was mentioned at booking. To add insult to injury, they tried to claim we were being “upgraded” to a less desirable (and cheaper) Marina-view room while offering $200 resort credit. What a joke! If you have a trip planned here, you may want to double check you still have a room and how much of the resort will be “under renovation”. As we were now without a hotel 6 weeks before our trip, we had to cancel the whole thing. Just unacceptable. We booked through Costco Travel (who were wonderful) but there wasn’t much they could do.