The Inn At The Spanish Steps

Weird. Rooms were blocks apart. Things were stolen from our bags when they were stored with hotel. Front desk was horrible. Not helpful and rude. Bell hops were great. Would not recommend.

There are plenty of other nice places to stay in Rome. AVOID The Inn at the Spanish Steps. Upon check-in in the morning I was contacted if the room will be available before 2pm. Of course no message from Diane. Waiting at the reception for my room to get ready, I overheard more people complaining about their room issues, a couple coming down who had asked for a taxi to be reserved. Diane was not ready to help the guests. The hotel is in a very touristy area, the taxi driver told me to beware of pick-pockets. The Inn at the Spanish Steps is probably the biggest pick-pocket for American tourists.

This hotel was literally just a few steps from The Spanish Steps. Our room was very spacious, we loved the rooftop terrace and the hotel is in a very convenient location for walking the city. Breakfast was included in our room and the chef Christine and waiter Gian were great. Buffet plus cooked to order eggs and bacon.

I made a same-day reservation for my daughter and me, and unfortunately, our experience was extremely disappointing. When we arrived at the hotel, it was pouring rain and there was a thunderstorm. At check-in, we were informed that the room we had booked was not actually located in the hotel building, but in a separate property several blocks away. This was not what we expected based on the reservation. Given the severe weather, I asked if they could arrange a taxi or some form of transportation to the other location. We were told no and that we had to walk, although a hotel employee would accompany us. I then asked if there was any room available in the building we were already in, and was told that we would have to pay an additional €200 per night. We ended up walking for nearly 10 minutes in heavy rain and a thunderstorm, without an umbrella. Even the employee who accompanied us commented that he did not understand why we had been sent so far away. When we finally arrived at the studio, the area and property felt very questionable and uncomfortable. To make matters worse, when we reached the second floor, part of the access to the room was uncovered, so we continued getting soaked. Once we reached the room, we were shocked. It was in poor condition, the door was already open when we arrived, and there was a strong smell of cigarette smoke. At that point, we did not feel comfortable or safe staying there and decided to leave. The entire experience was extremely unpleasant. What made it even worse was the way the situation was handled by the hotel staff. Instead of showing concern or trying to find a reasonable solution—especially considering the severe weather—they were rude, dismissive, and inconsiderate. We arrived expecting a comfortable and safe stay and instead ended up walking through a thunderstorm to a separate property that did not meet our expectations at all. Based on our experience, I would not recommend this hotel.

We booked the Presidential Suite with attached Condotti Suite. We had a fantastic time. The staff was more pleasant than other reviews let on. I’d stay here again. Room 810 & 811