Anantara Palazzo Naiadi Rome Hotel

Excellent business trip at Anantara Rome. Everything was outstanding during my stay. Room was stunning—best room I have had in Rome on many business trips—-15 ft ceilings, huge bathroom. The staff went out of their way at every turn. Food at the rooftop restaurant was wonderful, the concierge had great suggestions for restaurants in Rome. I will definitely book this hotel again.

Their policy is not to run the AC before a guest checks in “for the environment.” (Great way to get mold and sticky bed linen.) We arrived to a room temperature of 25C (felt much hotter). We told management this was not acceptable. They moved us to a different room (still hot), but assured us it would get colder. It did not get colder. We could not sleep because it was too hot. Then, at 4:30am all of the lights came on in our room and the AC turned itself off. When we spoke to guest relations in the morning, this was a known, reoccurring problem. This is a cheap hotel that does not want to pay for the electricity to run AC, or proper generators to ensure uninterrupted electricity, but wants to charge you expensive rates for the privilege of staying there. I had the privilege of changing hotels, and finding one in Rome with great AC.

Luxury hotel with superior service. Location is amazing. Concierge helped us with a few activities during our stay. The complimentary breakfast will satisfy all international guests. The rooms are impressive and provide the comfort one would expect at a luxury hotel.

Amazing service, beautiful hotel, beautiful spacious room. Excellent food for breakfast lunch and dinner. We came with our 8 month old baby and little dog and the team made our stay wonderful. We highly recommend this hotel to families or couples looking for a great overall experience.

We stayed at Anantara twice over the last month with both children & elderly parents (one in a wheelchair). We did have a minor room service issue on the first day however the staff demonstrated first class service recovery & resolved everything quickly. The hotel is beautiful & well located, the bedrooms are large & amenities excellent however what really sets the hotel apart is the staff. In particular the front desk & concierge are exceptional....every employee is professional, knowledgable & Anantara's staff training / culture shines through with every interaction. I would also suggest that the housekeeping team is one of the best we have encountered anywhere in the world....this team should not be overlooked & the housekeeping manager should be commended for building a wonderful, friendly & efficient team of professionals. While we did have a room service issue early the food was extremely high quality. Breakfasts are also a treat with a large selection to enjoy while gifted pianists play everything from Charles Aznavour to Lady Gaga !! While Anantara isn't the cheapest in Rome it is worth every euro & we will be happy to return....