Grand Hotel Plaza

I've stayed at this hotel many times before, and after years of being in Rome, I chose it again because I was satisfied with it previously. But the result was a complete disappointment. The hotel's location is excellent, but the room service is completely broken. Let me explain: for three whole days, the trash can wasn't emptied, no toilet paper was provided, the toilet wasn't cleaned, the broken cistern wasn't repaired, and the refrigerator with the mini-bar was also broken. Even worse, despite repeated requests, the hotel management did nothing to address these easily solvable problems. I would advise anyone planning to travel here to consider these issues. Personally, I wouldn't even consider staying here again.

This historic grand hotel has been featured in many films, and despite its' age it has appeared in many modern (actions) films. The location is perfect, right in the centre of Rome. One street away from the famous Via Condotti and many great restaurants, Gelateria, and most importantly for us, a Carrefour express grocery store. While the hotel is breathtakingly beautiful, the rooms need major upgrading. Some of the common areas such as Lobby and receptions would also benefit from a slight touch of rejuvenation. The staff are incredible, from the reception staff, lobby/ baggage staff, room service, and housekeeping. They are all worthy of a five star in service, or perhaps the five stars earned by this hotel are from these team of staff?

Fabulous stay. Spent our anniversary there. Great location very central. Beautiful old palace lobby’s bars breakfast room all stunning. Lovely bedroom with terrace well appointed spacious lovely big bathroom. Staff are exceptional, made our stay very special. From arriving and the details given on checking in and being shown around to the lovely reception staff, the charming bar staff always ready with gorgeous hors d’oeuvres when ordering a drink, the lovely staff on the terrace and the breakfast room staff who are exceptional! Fabulous setting to eat breakfast staff attentive friendly and efficient and such a wonderful selection of food. Thank you for making our stay and our anniversary very special. Will definitely be back.

There was no heating for our 3 nights stay .Every time we complained promptly the technician was sent to the room and assured that in 40 minutes everything wd be sorted. Finally when we checked out on 22nd morning we were informed that in rome as per govt orders heating was not allowed from 15th march.The grand plaza was a gloomy disaster we are 70 plus couple.It wd have been better staying in a smaller hotel not so expensive. They shd refund our money.

We had a pleasure to spend a few days and nights around the New year's уму at Plaza hotel in Rome. The surprises started straight upon our arrival, when we got a room upgrade. The hotel's interior makes you think of a museum of fine arts! Marble stars with the famous Lion, art-deco glass decorations on each stairwell landing, touching detail - a basket of apples by the elevator on each floor ... Our room was spacious, had all the necessary amenities, beautiful antique furniture and felt the "old charm". No complaints about cleanliness, noise or whatever else. All the staff members we engaged with were extremely polite and helpful, but the real star is signora Virginia, I believe she is the Head of Catering or holds a similar position. Gracious and elegant, she greets you with her friendly smile and you immediately feel at home in this marvelous and huge breakfast salon, or wherever else you meet this lady. We would like to thank all the Hotel Plaza team for making our New year break unforgettable, and we hope to be back to your hotel when we are next time in Rome.