Grand Hotel Plaza

This place is an absolute sham and scam. Nothing about it is five stars. If I could give this place one star, I would. We checked in and they gave us a dirty room covered in hairs with dirt on the bed. We asked for a clean room and they showed us to a smaller room without a tv, or towels or a working shower. They told us it would be "awhile" for the shower to work. We waited for hours as we needed to go to a wedding. We were forced to take cold showers with old towels as they told us nothing else could be done about the shower. We spent over $500 a night for this place and had paid for champagne in the room upon arrival which never came, of course. TV not fixed, no bathrobes as advertised on the website. Everything about the place was a colossal disappointment. Tell everyone you know to avoid this place like the plague.

Stayed here 6 years ago and it was absolutely superb. Looked forward to returning a couple of weeks ago and was so disappointed. The check in was awful we were told to wait until our room was ready and were then forgotten about until i asked what was happening. Wrong luggage delivered to our room. Paid for B&B but going for breakfast told not included. The service in the the dining room and in the bar was merely adequate. At breakfast which was supposed to start at 7:30 we were told they had forgotten to prepare any eggs and they did not appear until 7:50. No longer a 5 star hotel. Not recommended.

We enjoyed our stay in the Cupola di San Carlo al Corso Suite. It had 2 beautiful terraces. The front desk / concierge service was great. They helped us with dinner recommendations and transportation needs. The hotel is old and grande and stunning. We found it perfectly located with very walk able area. The included breakfast and restaurant was perfect for us. We would recommend this hotel.

Fabulous Hotel! From start to finish. They greeted us at our taxi, grabbed our luggage and escorted us to the front desk. Staff and hosts were amazing and very inviting. Huge thanks to our bellhop “Marco” and our Jr. Host “Matteo” - you truly add to the grandeur and history of this beautiful hotel and City! Our room was incredible with 20ft ceilings. The bathroom was accommodating, clean and modern. Bed was clean, comfortable and room was inviting and radiant. Location is in the Heart of the City near all the attractions! Service was impeccable - Five Star Rating! We’ve stayed at many hotels throughout the world and this experience was one of the best! Keep up the good work Grand Hotel Plaza we will definitely be back!

We had a great time in the Grand Plaza Hotel.Location is excellent. You can walk to lots of famous cultural places. Staff is very friendly. Head of booking and reception staff very proffesionaly orienteted. Rooms suited with old style soffisticated furniture, which coresponds to the history and ellegance of the hotel. Pillows are the excellent!