Hotel Eden - Dorchester Collection

If you’re searching for the best luxury hotel in Rome, stop right here — Hotel Eden, part of the Dorchester Collection, is a true five-star masterpiece. We are frequent travelers and incredibly particular when it comes to hotels (yes, we’re the couple that usually changes rooms!). We’ve stayed at all the Dorchester Collection properties, and this one is, without question, our favorite. From the moment you arrive, you’re treated like royalty. The rooms are immaculate, spacious, and elegant, and the bathrooms feel like a private spa — glamorous and spotless. We experienced a personal emergency during our stay, and what truly sets this hotel apart is its world-class service. Every single staff member stepped up — they treated us like family, showing incredible warmth and professionalism. We’ve never felt so cared for in any hotel, anywhere in the world. And let’s talk about the food: it was so good, we chose to have dinner at the hotel three nights in a row — and my husband is a serious food snob. Every dish was exceptional. Michelin-level cuisine, without leaving the hotel. The location is unbeatable, right in the heart of Rome but tucked away enough to feel peaceful and private. And the view from the rooftop restaurant? Unreal. If you’re planning a trip to Rome and want an unforgettable experience, Hotel Eden is worth every euro. We can’t wait to return next year — and every year after that.

The bedding was fantastic ! The staff disorganized. The fine dining restaurant upstairs was horrific. Not Michelin. Food at hotel is average. Small gym. Overstaffed with a lot of incompetence.

Our family of 4 stayed at the Hotel Eden last month. The rooms were classy, thoughtfully renovated, and impeccable. The food every morning at breakfast was delicious, and the service was beyond impeccable-- two waiters both named Francesco catered to every whim and pre-anticipated everything we could need or want, and the waiter Marco was friendly and helpful. We also found the concierges to be incredibly helpful and responsive-- emails were answered vey promptly, and they arranged a number of tours, dinner reservations, and secured soccer tickets for us without any hiccups.

Just got back to the States and wanted to share a review of Hotel Eden. This is a beautiful property. We had a well appointed room on the 4th floor. While we were warmly greeted there were a couple of minor call-outs that irked me as someone who’s spent half of my life in the hospitality industry. 1)I booked via Amex. Prior to my arrival, I emailed the hotel asking that the concierge curate a list of restaurants for dinner. I didn’t get a response to my query so upon arrival I asked the concierge to book a dinner spot. My partner wanted an authentic carbonara or Cacio Pepe for dinner. The concierge, a lovely lady with curly hair, assured me that she would find the perfect spot for Monday night. We never heard a word back. Like nothing. I decided to book on my own. 2) Even though, I booked via the Amex platform, I was never provided with a complete list of amenities. If I hadn’t asked to check my balance, by accident, I wouldn’t have found out about a large credit that I needed to use. Having a credit is always a bonus. Trying to figure out how to use it at 7pm when you check out the next morning by 8 was challenging. 3) I had to open the door to the hotel more than 60% of the time which is no problem except when there are 2 doormen dedicated to this purpose. The guys were usually having side conversations and not paying attention. 4)they add a fee to tip the staff to the bill. While it can be removed, I found this interesting and mildly off-putting. I tipped in every space I was in to each individual that assisted me. I will say that the location is perfection, the restaurant is gorgeous, the cocktail lounge is sublime and April, at the front desk, was a true bright spot. She was warm, enthusiastic and genuinely excited for me when I shared news of my engagement. I’d stay at this hotel again. However, at this price point little things like communication and consistent customer service can’t slip through the cracks.

The experience was brilliant the food was amazing these chefs deserve Michelin stars.the service was top class if there were Michelin stars for waiters or servers they deserve them especially Danielle he was very respectful when I pointed a finger at the food to see it 2 waiters came fast to see if something was wrong.this restaurant is recommended the whole hotel is.