Hotel Sina Bernini Bristol

Where to start. When I pulled up, there was no one there to help with my bags. At the check-in desk, the agent seemed to be in a horrible mood and was not only unfriendly, but actually rude. As a matter of fact, it almost seemed like the staff were in the middle of some sort of fight. The bell men and Concierge were unfriendly as well. I had requested a room with two beds which I was assured I had. When I got up to the room there was one bed. I was told it would be taken care of. Needless to say when we got back after dinner it was not. I was upgraded one level above the superior room. The room was very small and the space between the beds once they were separated was 2 inches! The bathroom had a tub with a glass door that covered half of the length of the tub so when you took a shower using the handheld wand, the water went everywhere. The quality of the breakfast is what I would expect from a mid range hotel at best. The elevators had issues and there were often lines. In the lobby, there were glasses on tables that no one seemed interested in clearing. I had to clear my table myself. I could go on and on, but to call this a five star hotel is absolutely ridiculous. I would never recommend it. There are so many more lovely hotels in Rome, and also in better locations.

Everyone in our group of 38 were very satisfied with the two nights in the hotel. Maintenance could have been better as we had to ask 3 times for a second bath robe. Also the shower telephone was clogged but replaced quickly. Centrally located, we enjoyed the area and short walks to museums and restaurants. Based on the glowing reviews we expected wow sushi at the rooftop restaurant. It was just ok.

This is our second stay at the Bernini over the last few years. The first one was at Christmas, which was a definite slower time. This was in summer, the peak of their season. I think if you’re a Marriott member, this hotel stands out because in my opinion, it’s actually in the best location of all the hotels, and its price point given its recent renovation is much more competitive than the other higher-end Marriotts. I think if you are looking for a recently renovated, more contemporary feel of an Italian luxury hotel, then this is the choice. It’s about a five-minute walk to the Spanish Steps and about 5 to 7 minutes to the Trevi Fountain, and of course, all of the shopping/restaurant in both of those neighborhoods. The service has been as good as last time, which we enjoyed. Because it was winter last visit, we didn’t get a chance to enjoy the rooftop terrace, which is one of the more remarkable things about the hotel, with great views of the Vatican and Rome skyline. The rooms are contemporary and also have been recently renovated, with very comfortable beds. With that being said, we did have an issue when we checked in, that was disappointing, but sometimes it’s how a hotel resolves issues that really tells you what type of hotel it is. Marco and his front desk team handled it exceptionally well, and we had a great stay. Definitely felt that my ambassador status was recognized here as it was the last trip. Lastly, I’m not sure why this hotel has a 3.9 rating, it seems excessively harsh, because even if the service was average, the physical property and location are more deserving than that.

The computer system was down when we arrived, and rather chaotic with bags everywhere. Finally after 3pm got our room We found house keeping a bit lacking. Tissues not replaced when empty, they took away our wash clothes but did not leave new ones. I had to go to reception to request a list of items to be replaced, including a toilet roll !

My wife and I stayed in May along with another couple for one night. I’m a member of Marriott Bonvoy program since 1993. I’m a lifetime platinum members and currently a Titanium member. We also have a long standing relationship with Marriott owning several time shares. We had our room booked months in advance of our stay and our friends decided to join us so they also booked the same exact room as us. I requested a room upgrade using one of my Nighty upgrade rewards, formerly known as suite upgrades. As most probably already are aware Titanium status alone would entitle you to a suite upgrade. The nightly rewards upgrade offer you a better chance and are rewards you can pick for your loyalty after 50 nights in a year. So my upgrade on that request was denied. When checking in I asked if there are any upgrades available and didn’t think much of it when the woman who checked us in asked me if I booked on points, which I did. So are friends are gold members and again they booked the same room as us and they were upgraded to a one bedroom suite and they didn’t even ask for it. As most know gold members are entitled to upgrades, just not suite upgrades. So it wasn’t for the lack of suites being available, because obviously there were because they received one. If we weren’t traveling with friends and seen what happened first hand we probably never would have know. I noted it in the survey and the hotel responded but never addressed the concern I had even after I sent another email. I sent an email to Marriott Customer service and after 18 days they finally got back to me with several excuses that the hotel provided, none made sense since the both rooms booked were the same type and basically the hotel jumped over us and just happened to get caught. I believe we were penalized because we used our points. Let me be clear I’m not one to complain and I’m not a person who feels entitled but if Marriott has a set of rules they should be followed. If you promote status one who is loyal to a brand should receive what the rules state. The upgrade should have been provided on status alone and I shouldn’t have had to request one using the nightly upgrades. The status is earned by being loyal to Marriott, so much for loyalty. There were times I spent more money to stay in a Marriott hotel rather than another brand thinking it would help me to build a relationship. I’m just letting people know my experience so that they can be aware that the same thing doesn’t happen to them. Again if we weren’t traveling with friends and seen it first hand we would be none the wiser. It just makes you wonder how many other times this happened without us knowing. Many times I don’t even request an upgrade and just take the room that I booked. I don’t feel special or entitled because of my status I just feel let down because the way everything was handled. Formerly a loyal member