Hotel Sina Bernini Bristol

The computer system was down when we arrived, and rather chaotic with bags everywhere. Finally after 3pm got our room We found house keeping a bit lacking. Tissues not replaced when empty, they took away our wash clothes but did not leave new ones. I had to go to reception to request a list of items to be replaced, including a toilet roll !

My wife and I stayed in May along with another couple for one night. I’m a member of Marriott Bonvoy program since 1993. I’m a lifetime platinum members and currently a Titanium member. We also have a long standing relationship with Marriott owning several time shares. We had our room booked months in advance of our stay and our friends decided to join us so they also booked the same exact room as us. I requested a room upgrade using one of my Nighty upgrade rewards, formerly known as suite upgrades. As most probably already are aware Titanium status alone would entitle you to a suite upgrade. The nightly rewards upgrade offer you a better chance and are rewards you can pick for your loyalty after 50 nights in a year. So my upgrade on that request was denied. When checking in I asked if there are any upgrades available and didn’t think much of it when the woman who checked us in asked me if I booked on points, which I did. So are friends are gold members and again they booked the same room as us and they were upgraded to a one bedroom suite and they didn’t even ask for it. As most know gold members are entitled to upgrades, just not suite upgrades. So it wasn’t for the lack of suites being available, because obviously there were because they received one. If we weren’t traveling with friends and seen what happened first hand we probably never would have know. I noted it in the survey and the hotel responded but never addressed the concern I had even after I sent another email. I sent an email to Marriott Customer service and after 18 days they finally got back to me with several excuses that the hotel provided, none made sense since the both rooms booked were the same type and basically the hotel jumped over us and just happened to get caught. I believe we were penalized because we used our points. Let me be clear I’m not one to complain and I’m not a person who feels entitled but if Marriott has a set of rules they should be followed. If you promote status one who is loyal to a brand should receive what the rules state. The upgrade should have been provided on status alone and I shouldn’t have had to request one using the nightly upgrades. The status is earned by being loyal to Marriott, so much for loyalty. There were times I spent more money to stay in a Marriott hotel rather than another brand thinking it would help me to build a relationship. I’m just letting people know my experience so that they can be aware that the same thing doesn’t happen to them. Again if we weren’t traveling with friends and seen it first hand we would be none the wiser. It just makes you wonder how many other times this happened without us knowing. Many times I don’t even request an upgrade and just take the room that I booked. I don’t feel special or entitled because of my status I just feel let down because the way everything was handled. Formerly a loyal member

My wife and I stayed here on our 1st leg of our 25th anniversary tour of Italy 🇮🇹 Perfect location to walk to most of the typical tourist sites and there lots of stores and restaurants in the area to explore. Our room, overlooked the square and we spent every evening on the rooftop bar enjoying sunset. IL Vizio Restaurant was superb and a wonderful way to enjoy our anniversary dinner. The breakfast room was also nice with lots of choices to eat before starting our day. I am a marriott platinum member and this Autograph Collection is truly deserving to be a part of the Marriott family! We hope to return to Rome one day - this hotel will be on our itinerary for sure!!

First day there: great welcome, our bags were taken up and we had early check-in. We were supposed to have a room with two separated beds. We arrived in the room, it was not that, no big deal so we requested that to be done, left the hotel to explore and came back that evening, nothing was done. Not to mention the cleanliness of the bathroom was not great, it was not clean. Dust and first by the window bench and dust by the coffee/tea area. On the same evening, the toilet stopped working. Second day there: No conditioner in the shower, the entire bottle was off of the wall. For the body wash, the pump did not work. We messaged the front desk about the beds, body wash, conditioner and toilet. The toilet was fixed. All the other needs not addressed. We had to go out and scour the hallways for housekeeping to help ourselves. Fortunately housekeeping was understanding and providing conditioner and body wash. Came back in the evening, the beds were still not separated and we even requested separate sheets, nothing done. Someone came to the room later on and said because it’s past 10pm, nothing can be done and there is no access to extra sheets. Third day there: lights in the entire room went out. Still no separate beds or extra bed sheets. Lights eventually came back on. The bathroom light then began to flicker on and off for the rest of the trip. The staff at the front desk, the doormen are all amazing. The hotel is beautifully decorated. The included free beverage ticket was nice but the room issues felt like a 2 star motel. Likely won’t return. Likely won’t recommend to others.

All hotel associates were extremely attentive, knowledgeable and kind. I had a pleasure getting to chat with a couple. The concierge’s Mauro and Max were a pleasure to meet. Mauro helped get my family last minute tickets to the Vatican. This staff is top notch.