Hotel Splendide Royal

I call this the NO hotel because everything I requested they told me no. There was no tea or coffee machine in the room. I asked them for a tea pot and they said the room didn’t come with either-the irony was we originally had a MUCH larger suite with a lovely coffee service but chose to trade it for a smaller suit with a bathtub. I asked for help getting tickets for the Pantheon and the reception told me no that the computer site was down. After telling her I knew there were other options she said no that they were far more expensive-I asked her how expensive and her response was 22.00- always love it when someone makes a 22.00 purchasing decisions on my behalf when I’m spending 825.00e a night to stay there. We had a private tour scheduled at the Vatican one of our days. I requested coffee service the night before and was told they would be happy to bring up regular coffee but no cappuccinos. I was fine with that but the next morning when I rang for service the front desk told me no coffee service. I insisted since I was told the night before they would be happy to provide. It was very late by the time it arrived and they presented a 29e bill for 2 cups of regular coffee/they evidently charged us 9.00 for the “creamer.” The last day when I was a little tight on time for packing I walked up to the breakfast room and ordered a coffee. I prepared a breakfast plate of cheese and a few pieces of fruit so I could have a little something to eat while packing. As I attempted to go back to my room they told me I could not take my breakfast to my room. And lastly the included breakfast was just not up to our expectations. The fruit was old, pineapple was discolored and kiwi over ripe and mushy and that was multiple days in a row. Lastly if you have dietary restrictions expect to pay +33.e for scrambled egg whites for example if you are allergic to yolks for breakfast. The hotel is beautifully appointed. Conveniently located just a few minutes from the Spanish steps and across from Borghese Park. They need to step up their services and communication in my opinion.

An absolutely amazing hotel. The staff were unbelievably courteous and done everything possible to make our stay the best possible experience. The sky bar watching the sunset over rome is epic. Not to mention the amazing food in their restaurant. They made a fantastic holiday into an unforgettable holiday. Highly recommend.

Recently had a family trip in Rome prior to attending a conference here. Chose to come back to stay at the Hotel Splendid Royal (for a business stay) after many years to this hotel, after having enjoyed other stays at neighboring luxury hotels in Rome (Excelsior and The Hassler). The new room was beautiful with a wonderfully appointed bathroom. The dining experience was very memorable and (unlike some reviewers), I thought the breakfast buffet was very nice - with very nice service by the staff in that dining venue. Also, I want to counter what another reviewer had written about the upstairs bar. I think the open air bar is fabulous and the staff were observed to be incredibly welcoming and accommodating to the guests. True hospitality from that team up there! For those new to Rome and considering a hotel, this is a lovely area that is very convenient to certain business (eg accounting, banking) and embassies. However, if you are coming as a tourist, you should note that it is quite a walk up and down the Spanish Steps if planning to do traditional sightseeing in Rome. Walking up can be the challenge for some folks. It is about a 10 minute walk (maybe less) down to the Spanish Steps and maybe another 10 minute walk to the Trevi Fountain from there. The hotel area is quiet at night - and not an area overrun by crowds. Now the disappointing part: I was here for a conference - not as a tourist or a cruise ship visitor. As a result, I was dressed for business. Before a reader jumps to a conclusion, I was not "The Ugly American", but instead was perhaps so kind that this person thought I was stupid or an inexperienced traveler. As mentioned in other posts, there was one front desk person with a most unwelcoming and condescending attitude to not only myself, but another guest. A colleague also observed that a member of the front desk was quite rude to us as Amex members. I am suspecting that this hotel is now annoyed that guests use American Express. As someone who has traveled throughout Europe and SE Asia using American Express, I have only experienced this attitude at only one Amex featured property hotel - and it is this one. Perhaps, it is because this hotel now seems to be filled with so many American tourists or American cruise ship passengers? Message to the rude front desk person who was such contempt for Amex members. You can learn a lot from your "team members" who are upstairs tending bar, clearing tables, taking orders, and cleaning your hotel rooms - they work hard and make your position possible. All business is people business, but especially the hospitality business.

Spectacular.......from the delectable food to the impeccable service. Not to mention the stunning and picturesque views we enjoyed from our table situated out on the terrace. Truly an unforgettable experience.

Arrival was smooth. Room was ready. Staff was excellent and friendly. Room was immaculate. Housekeeping made sure the room was cleaned the minute we left. Great location and terrific experience. Breakfast in the morning was a highlight. Lots of selection with staff that literally remembered your coffee order day after day! Would highly recommend and return.