InterContinental Rome Ambasciatori Palace

Very beautiful building. We arrived very early in the morning. The manager Marco was very nice, he helped a lot and gave a lot of god information and advice. Also the breakfast was very nice, the waiters were very friendly.

Great experience overall. Literally almost perfect. Great room, and hotel. We had lunch our first day (excellent!) while waiting for our room and a dinner the next day that was INCREDIBLE. Old Fashioneds at Charlie's rooftop bar were better than any I have ever had. 3 little complaints: Our room wasn't ready until almost 3:30. Then trainee at front desk couldn't process our credit card. We tried to get her to try "tap" method, but she wasn't willing to try so we gave her another card. When we checked out, we insisted and it worked first try. The last morning (3rd morning) we were seated by the hostess in middle of the main dining room for breakfast and had to ask for coffee after 15 minutes of being ignored.

Amazing experience, hotel staff were so welcoming from the minute we walked in. We had 2 rooms booked and the staff went out of their way to accommodate our request of having 2 rooms together. A huge thank you to Anthea at the front desk who really looked after us, showed us some important attractions and best ways to get there. Her service was excellent along with her trainee colleague, Guilia (I think that’s the right name). Our rooms were not facing the main road and there was a lot of noise from local residents, but the beds were comfortable, turndown service was excellent and plenty of water provided for the duration of our stay. The bar staff were lovely and really accommodated us and our teenage children Thank you … I will definitely be returning to your lovely hotel.

Staff were great and very helpful. Lovely, room close to most attractions. We were on half board basis, no issues at breakfast and there is plenty of variety to choose from. Check before you sit down for dinner though, we were charged for the evening meal even though it was included in our price. The reception staff were very helpful in sorting this out. My main issue here is at checkout we were asked to pay an optional €25 each as a tip for the staff. We had already given tips out to most staff during our stay and there is a service charge on everything (no issue with that) but to then get asked for a further payment seems a little excessive in my opinion, hence I didn't pay it. It wouldn't stop me returning to this hotel, overall a great experience with a couple of minor tweaks needed.

Nice hotel with great location, excellent staff! Special thanks to Mado and Pamela who makes every breakfast feel like home to us :)