NH Collection Roma Giustiniano

This is a great hotel in a great location. First and foremost- Marcella at the front desk is wonderful. She noticed my husband was in pain and immediately gave us a room. No wait, no questions. Just helped us. She also upgraded us so I’d have a place to rest and not bother him. The rooms are clean, they have water in the lobby and a small sweet to eat. They also have wash clothes. They are about 15 minute walk to Vatican City and a 5 minute walk to the SitShuttle. They are also ne t to a gourmet grocery store. I would definitely stay here again.

We arrived in Florence on a Saturday and when our taxi pulled up to this magnificent hotel, we knew this was going to be the best ever. We were warmly greeted at the door and immediately the staff helped with our luggage. My husband and I ended up with a couple medical issues and they were sincerely concerned! If we needed taxi service they made sure to make arrangements.We were treated like royalty! Definitely will stay here again when we come back!

very noisy during the night and cold when cooling air working breakfast kindness of employees but average regarding the food

NH Guistiniano Guest Relations, Francesca, helped me plan a wonderful Roma experience. Great tour guide and planning expertise. Very much appreciated.

One of the worst and most overpriced hotels I’ve ever been to. The lobby’s outdated decor was matched by a foul stench! The staff’s incompetence was baffling, and their lack of interest was even worse! The breakfast was a disaster with stale bread, cold bacon, laying in oil, all four coffee machines did not function, and again the staff was completely unable or unwilling to provide a decent service!