NH Collection Roma Giustiniano

- perfect location - very good breakfast - friendly and helpful staff - safe area surrounded by many restaurants, coffee shops Will definitely go back and I highly recommend

Good hotel, within a walk from the Vatican. Rooms were very clean and quiet.

We booked last minute and paid £900 for a three night stay as only room available was a suite with a view. Not a view of the Vatican unfortunately. Room was spacious and clean though boiling hot. Weather warm but unfortunately as ‘winter’ air conditioning was on heat not a/c so only option was to switch off and open a window. This led to sleepless nights as room now noisy. Our main issue with the hotel was the breakfast room and the staff working in it. Breakfast is a buffet and for the first two breakfasts we were not offered tea or coffee and had to repeatedly ask for it. No one told us there were self service coffee machines on the lower level.we were also never offered the cooked breakfast option advertised ion the table. This was supposedly to be offered by our waiter but we never had a waiter. Staff in general seemed unwilling to engage with anyone who was not Italian, did not clear tables and seemed preoccupied with their own areas of food presentation and the tidying of these areas. The whole breakfast experience felt cold and impersonal. The hotel is in a perfect location for seeing all the sites of Rome but unfortunately we would not consider returning as it did not feel like value for money, lacked customer service levels we have experienced elsewhere, sadly disappointed. When asked on check out if our stay had been good we mentioned our breakfast experience, but again felt that the staff member didn’t really care if our experience had been good or bad.

The rooms are clean and spacious, excellent breakfast, kind staff. The hotel is located in a nice neighbourhood, walking distance to the town center. I will highly recommend it, and definitely come again.

the best balance cost/benefit ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!