NH Collection Roma Giustiniano

Dear Michele, You made our arrival already a 12/10! Thanks for your kindness also giving us a nice upgrade! Hospitality masterclass! Location is perfect and room very comfortable.

We have just arrived and wanted to share our excellent first impression: the hotel is spotless, the lobby smells wonderful, and the location is truly top tier, but what stood out most was Maria Concetta at the front desk, who was exceptionally professional, warm, and attentive in welcoming my daughter and me and assisting with check-in, including a very kind upgrade to a junior suite; her hospitality immediately made us feel comfortable and confident about our stay. We are so excited to be in Rome!

We just arrived and already feel incredibly welcomed thanks to Maria Concetta at the front desk, who was warm, attentive, and so thoughtful in helping my mom and me get settled, including a very kind upgrade to a junior suite; her hospitality immediately made us feel at ease and excited for our stay, and this level of care on arrival speaks volumes about the service at this hotel.

The location is perfect for Jubilee visit to the Vatican.The room is big for a big city hotel. Clean and quiet. Agnese Eva from the restaurant is extremely friendly and welcoming and gave us Ghostbuster latte(caffe) on Halloween day. Breakfast spread was more than adequate with hot and cold dishes. The junior front desk staff need more training regarding the local area eg ATM, restaurant, directions however. This is minor compared to the general hospitality of the hotel.

NH Collection Giustiniano has a perfect location near the Vatican and Castel Sant'Angelo, and just across the Tiber (river) from Rome's historic center. This hotel is an ideal base for exploring the city. But it's not just the setting that speaks, it is also the people (team)/ Everyone, truly everyone, is kind and helpful. Breakfast is a feast : a generous buffet that delights the eye and truly indulges the senses. The rooms are airy, with balconies. We've been coming here for over eleven years. Not for a week, but for weeks at a time. Each visit feels like coming home : a joyful reunion with the director and every member of the team. Hospitality here has a face and a heart.