Rome Cavalieri, A Waldorf Astoria Hotel

Review of Rome Cavalieri, A Waldorf Astoria Hotel Stayed: August 6–7 My overall experience was horrible. First, nowhere on the website or during booking did they mention that the spa and pool are closed all of August. This was a major disappointment since I specifically planned to enjoy a relaxing spa day and spend time by the pool to unwind. Instead, when I asked about it, the staff was rude and dismissive. The hotel is also farther from the attractions it claims to be near, making transportation more of a hassle. The property itself needs serious upkeep—my room was dusty and didn’t feel clean. They say they’re remodeling in 2027, but that doesn’t help guests now. I hope they update their website to clearly show which amenities are available during specific months so people don’t feel misled. And I hope that any remodel includes changes to the staff’s attitude as well as the rooms themselves. I would not stay here again.

This hotel is special. From the moment we drove up it was apparent that the selection was a good one. The staff was accommodating. The room was large and comfortable. The restaurant was excellent. The pool area was an oasis for a 90+ degree day in Rome. The city can be chaotic. The Cavaliere was an island of calm.

We had an incredible time at the Waldorf Hotel Rome Cavalieri. The property is gorgeous with lots of arts collection. The Lobby is elegant, huge and grand. We have stayed at other Waldorf hotels in the US and this one is a league of its own. The staff are welcoming and helpful and great customer service overall. I have been looking forward to our stay and it did not disappoint. We stayed a total for 4 nights and enjoyed every minute of it. We enjoyed the breakfast lots of options and enjoyed the fresh this options and pastries. As a diamond member you get free breakfast so it is a nice perks. To the Guest Service team Pamela and Perrine for the champagne and chocolate covered strawberries for our 23rd anniversary, Thankyou! To Chiara st the front desk ego took the time to explain the property amenities and help us link our multiple reservations, thanks. To the drivers who took us to the city and Resturant staff all you are all wonderful! Thanks for a memorable stay! The fireworks during our last night was amazing too! Grazie Melli Waldorf team! Forgot to mention the room is spacious and comfortable bed!

We come here annually as we really love this place. First time here was back in 1997. Throughout the years we have seen changes-for good and bad. First of all- housekeeping is the best you can think of. Impeccably clean. They do a really good job! Breakfast is good, though this year a little disappointed. Choices were more aimed at Americans with beans and bacon (I know it’s britisk but Americans dominate here) more than local dishes like there used to be. Staff all around is wonderfully sweet and helpful. Not so good things: always thousands of wasps at breakfast. Club lounge: quality of food is not as good as it used to be. They don’t upgrade Hilton Gold anymore, big struggle to try. However, the absolute WORST is that they let people who are not guests at the hotel buy their way in to the outdoor pool. Meaning there are loads of locals (that know each other very well) that are smoking like crazy, talking loud and taking over the entire pool area. It never was like this before. Super loud entitled Americans attending different conferences is also ruining the relaxation. This used to be our favorite hotel but not sure any more.

Home from home. I’ve been lucky enough to experience this gem in Rome since I was a little girl. Another fabulous stay made particularly welcoming by Francesca in the lobby, Daniela in the imperial club, and Azad by the pool - but the whole team are fantastic and need to be thanked so grazie, alla prossima!