Rome Cavalieri, A Waldorf Astoria Hotel

Perfect experience in Rome. We arrived for our wedding anniversary. My wife has diamond status with Hilton and we were upgrade to a suite! Everything at this hotel was amazing. Front desk staff were great explaining everything at check in. The door man help with taxis or whatever vehicle we needed. Pool staff and pool attendants help find seats and move umbrellas. Everyone was friendly and hard working. Keep up the good work and we hope to be back again the next time we are in Rome!

We were very disappointed with our stay. Hilton Diamond members usually enjoy an upgrade. The hotel was full on our arrival so we were allocated our exact room. Despite the view being of a radio mast and very outdated, we are seasoned travellers and know that room upgrades are subject to availability. We had no problem with the allocation. However. when we asked the check in agent whether the situation would change during our stay, he replied that it would not and they were fully booked throughout. This was not true and by our last day almost all room categories were available. We spoke to the front desk on day 2 to make them aware and there was a discussion about what they might find but absolutely no follow up. By day 3 we had given up and decided not chase. This hotel is old and outdated. The Imperial Lounge closes early compared to almost all exec lounges and even the pillows smelled and they had run out of extras. The only redeeming feature of the hotel is the cleaning staff who are extremely polite and very friendly. We never leave reviews like this but I felt Strongly in this case because the front desk did virtually nothing to honour the privileges of the loyalty programme and I suspect there are many other top tier holders who take that element quite seriously. Sadly, with so many similarly priced hotels in Rome commanding better locations and some with amazing views too, the Waldorf Cavalieri is not one I will be returning to.

We just love this Hotel. We’ve been coming here for a number of years. It is the only hotel to stay in Rome. The Service is incredible. Staff everywhere is very friendly. The restaurants have great food and reasonably priced. The imperial lounge is probably one of the best hotel lounges that we have ever been to. The ladies in the imperial lounge are absolutely exquisite. Nothing is too difficult and always with a smile. The pool area is phenomenal and also has friendly faces and nothing is too difficult. It may seem that it is too far from everything. The fact is…It is 15 minutes to the best shopping in Italy. Taxi is always available and so is the shuttle bus which takes you into town. So next time if you haven’t been here come to the Waldorf Cavalieri

We were expecting modern facilities but there is nothing modern about the rooms or facilities. Very disappointing. Our toilet did not work. The rooms just don’t appear very clean. We had such high hopes for our stay but are extremely disappointed. The staff is not friendly, rather stuffy with attitudes especially upon check in.

We enjoyed our time at the Waldorf and appreciated the spacious rooms with a nice view of the City. We stayed in a Queen Imperial room with a Rollaway bed for one of my adult children. The bed and rollaway were very comfortable and overall we loved our room. The staff was very friendly and attentive. The bathroom was wonderful and very spacious. I was traveling with my 2 adult daughters and we were happy to have a high quality blowdryer and a separate vanity with a seat, in addition to the regular sink. I suspect this is hard to find in Rome. We dined at Uliveto on the first night - we received excellent service and the food was decent but we preferred to eat in town after that. We had room service for dessert one night and enjoyed fast service and good food. The kitchen staff were very attentive to a food allergy and well trained to discuss risks and cross contamination. As for the downsides: The hotel is perched on a hill, about 10-15 min outside of the the main city, and you will need to take the free hotel shuttle (it's very nice) or a taxi/uber to get into town. Also, the shuttle only runs until around 9:30 at night, so if you plan to stay out later, you'll need to hire a taxi or Uber to come home. For us, the costs for Ubers and Taxis added up because we had a party of 5, and we should have factored this into our budget. Also, the amenities on the property were limited. There were a few stores but they were not very well appointed, and there is nothing within walking distance (residential area). You're basically in a bubble once you get back to the hotel. As a guest in an Imperial room, we were given access to a special room with hosted buffet breakfast, light lunch and appetizers daily. The room is lovely and I would say the breakfast is decent but not mind-blowing. The light lunch was extremely light... I would say it's a good for some complimentary wine/prosecco and relaxing for a bit- but not much more than that. They also had a strict policy that you cannot take any food out of the Imperial room. Even my half finished glass of prosecco had to be finished and glass returned to the staff before I walked out. I found this policy to be a bit off-putting. My father wasn't feeling well and asked my mom for some of the soup but she was not able to take any back to him. If we return to Rome, I think we would opt for a more centrally located hotel, even if it means giving up some space.