The Rome EDITION

For the high price we paid for this hotel, we expected a lot more. Upon check in, our room wasn’t ready even though we arrived at 4 pm and had notified the hotel we would be arriving at 2 pm. We also had multiple maintenance issues that made it clear the property is not being adequately maintained. The issues were addressed promptly, but only one was actually fixed. The second, the air conditioning, did not work properly in our room. Key cards stopped working multiple times. Additionally, the heated rooftop pool is advertised as being open year-round, however, we were told it was closed for the season and this wasn’t communicated until we got there. The spa also isn’t open yet and that wasn’t made clear. We were told the rooftop would be closed the following day due to weather, but the weather ended up actually being beautiful from 10 am on and the rooftop never opened which was really a shame. Furthermore, I tried reaching out to the concierge to reserve a car from the airport multiple times for over three months prior to our arrival without a single response. I received an auto reply that “it was high season and responses would be delayed,” but I never expected to be completely ignored until merely days before our arrival. I was not able to utilize the concierge to actually arrange tours for the same reason. I truthfully don’t know how busy they could be if they’re not responding to anyone until it’s too late to actually arrange any tours. The rooms were pretty and the bell boys were great (everyone was pleasant enough, but they were the only ones who seemed to know they were working at a 5 star hotel). It would’ve been helpful to have some way to message the front desk as is custom at most hotels these days. I happened to be messaging the concierge via their business WhatsApp account and asked if the front desk had one. I was told the front desk would call me asap — I received a call two hours later when it was too late for my question. All in all, I really, really expected a lot more from this hotel given how much we paid and the quality of service we have received elsewhere for less money. Quite a few of my family members work for the Marriott brand, and overall this was disappointing in a lot of ways.

Hotel pool is “temporarily” closed. When we arrived it had already been closed for over two weeks, and staff informed us it’s not the pool but rather the structure/guardrail around the pool is not up to code. It didn’t seem like the pool would be opening anytime soon. We paid a premium to stay here with kids and would have stayed somewhere else. Super disappointed and would recommend staying elsewhere.

Quite nice and new hotel. Unfortunately the pool was closed which could have been communicated before our arrival (with 38 degrees heat the pool was a relevant feature for our booking). Nice amenities by Le Labo. Room was impeccable. No spa which surprised us. Overall, a bit overpriced for what it is. A hefty room price of almost € 1.000 raises expectations.

The hotel is absolutely gorgeous the hotel is clean,modern and beautiful. The staff is great and so are the rooms they are extraordinarily clean, and the bed is super comfortable. I loved that there were many plants incorporated into the hotel making a clean design. The location is great and it is very close to Villa Borghese and to the Trevi Fountain. Even though it’s expensive it’s the best hotel in Rome.

As a Marriott Bonvoy Platinum Elite member and loyal EDITION guest — with stays at EDITION properties in Abu Dhabi, Bodrum, West Hollywood, Barcelona, and now Rome and Lake Como — I can say Rome is now at the very top of my list. From the moment I arrived, every interaction reflected what luxury hospitality should be. The welcome felt warm and genuine rather than scripted, and the room was immaculate, beautifully maintained, and true to EDITION's design language. What stood out most wasn't the physical product — it was the execution. My allergies and preferences had clearly been communicated throughout the hotel. At every restaurant, staff proactively asked about dietary restrictions before we even ordered, and the kitchen prepared a thoughtful alternative for me rather than the standard offering. The welcome amenity felt personal, and the nightly turndown felt intentional — every detail communicated that someone had paid attention. It's clear this hotel is led by someone who believes excellence lives in the details. General Manager has built a remarkable culture of hospitality, and it shows in every member of her team. Highly recommend — this is EDITION at its absolute best!