Six Senses Rome

Food was delicious and felt like a very inclusive menu, despite being a gastronomical experience. Views were incredible, especially at sunset. Davide was the star of the show, very attentive and gave us lots of good suggestions for the food, and how to spend our time in Rome. Highly recommend and appreciate his service!

The tasting menu at the roof top bar was a very nice experience and view. Davide was a very attentive server and the food chef Valerio put out was stunning. The team and GM have been so welcoming throughout our stay. Turn down service was also nice!!!

The staff at the hotel came across as indifferent and inattentive. Their enthusiasm and warmth felt surface level, and overall the service was tense and stiff across the restaurants, front desk, and spa. Something is clearly not running smoothly internally. Ahead of time, I made multiple efforts through my travel advisor, the front desk, and the rooftop restaurant team to ensure they knew it was my mother’s 60th birthday. Unfortunately, there were no special options available such as cakes or decorations that could have enhanced the occasion, even though we would have happily paid for them. We appreciated the card and dessert left in our room, but for such a milestone celebration, and with room availability, a thoughtful room upgrade would have been meaningful. At dinner, we were seated at the requested table with a lovely view, but the attention to detail ended there. Some lamps wrapped in plastic covers obstructed the scenery, and our server cut us off mid order, pressing us toward the set menus with attitude despite us already ordering à la carte. He walked away even though it was clear we wanted to order quickly before losing the sunset view. The pacing of courses was inconsistent, and we repeatedly had to flag down staff just to get water. While the food was inventive, execution varied. One entrée, for example, contained seaweed that was inedible due to oversalting. Service throughout dinner was uncomfortable. A server tried to clear our dishes before we were finished. When we asked to keep one entrée, he removed all our silverware instead. This was particularly strange as multiple servers stood chatting at the bar nearby, which made us feel both ignored and scrutinized. Staff should be reminded that watching guests while casually talking with colleagues can easily be misinterpreted as commentary on the guests themselves. Even the dessert we ordered arrived without a candle, which was the bare minimum we expected after notifying the property of the birthday in nearly every way possible. Finally, we asked for the dinner bill and were left waiting twenty minutes before it was brought to us. Our favorite property is Six Senses Laamu, where the staff review notes from previous stays to enhance the experience, including personalized recommendations. Here, by contrast, we were asked the same questions multiple times, such as whether we had stayed at a Six Senses before, even though those details were in our reservation notes. This is not the Six Senses service standard we are used to.

5 out of 5 Staying at this hotel was truly amazing—from the smooth check-in process to the impeccable attention to detail and outstanding guest relations. Every comment or request was met with genuine sincerity and an immediate response from the management team. The front desk and concierge are, without doubt, among the best we’ve ever experienced. They are proactive, professional, and incredibly helpful, going above and beyond to make our stay exceptional—hats off to them! This is an amazing hotel with an amazing team, dedicated to making every guest’s experience truly memorable. The location is also perfect—very central and convenient. We definitely recommend it and will absolutely be coming back!

We ate at the NOTOS rooftop and the staff was incredible. Such kind people. The food was perfect, flavours were carefully picked together. We had a lovely date night here.