The Maybourne Riviera

The Sunday brunch on the 14th floor was lovely. However I experienced severe diarrhea on that evening, most likely from bad shellfish there. I wrote a complaint to the hotel & never received any answer…SHAMEFUL

A stunning location with amazing views. The hotel is excellent with first class rooms. Staff are very nice, attentive and fun. We enjoyed a lovely meal in the the Riviera and the pool bar. Tony from the Mumbles was very good! Will be back

We couldn't fault this wonderful hotel! Everything was luxury and we felt as if we were in our own little cocoon for the four nights we were there. From the pick up at Nice Station, to the very friendly reception on our arrival (and the wonderful upgrade - thank you again!!), to the pool, to the food and drink, to the Sommelier who took time out from his busy schedule to treat us to a wine tasting, to the very convenient shuttle into Monaco, to the comfortable bed and great sleep, to the views (oh yes, the views!!!) - wow wow wow!! We love the Connaught Hotel in London and wanted to see whether the Maybourne Riviera would reach the exceptionally high standards we have experienced there. I can assure you, it really does. We were so sad to leave and can't wait to return!

This is my second time writing the review because the first one was removed. My $30,000 gold Cartier watch went missing on August 21 mysteriously at this hotel, the exact same time as another guest losing a similar watch. The hotel has harassed me to remove my review. I won’t write many more detail details here other than the fact that my personal jewelry bag and backpack were accessed without my permission during the process of unpacking. I requested my clothing to be unpacked and they went into my jewelry bag in purse. I have now contacted the embassy who is forwarding this case to the FBI. BEWARE.

I came here to share what happened to us at Maybourne Riviera during our most recent stay in late August, after my Cartier watch went missing from our hotel room, and hotel management’s response has been deeply disappointing. Then my JAW DROPPED when I saw this other recent review (a few reviews down from mine) - there was another traveler reporting her watch also stolen from the room - in the SAME TIME PERIOD, EVEN THE SAME EXACT WATCH TYPE (mine was also a $30,000 gold and diamond Cartier watch) ….. The other traveler’s experience is so eerily similar to mine even down to the hotel’s response, I almost thought I wrote that review myself and forgot. THIS IS TRULY INSANE AND UNSETTLING!!!!! Now, onto my own experience: This is our third stay at Maybourne Riviera, and needless to say it will be our last. During our stay, my Cartier watch went missing from the room. As we were leaving the room, a male housekeeping employee entered to service it. When we returned to our room two hours later, the same employee was still in the room and had apparently not yet finished. At the time, I thought this was unusual, and I subsequently confirmed with the manager in the lobby that routine housekeeping service should generally take around 30 minutes. Shorty afterward, when I was getting dressed and looking for the watch to wear, it was gone. I want to be clear that - I have not accused any specific hotel employee of the theft of my watch. I provided the hotel with all these facts and timeline that I believed to be highly relevant to the investigation. We also immediately reported the theft to the hotel and went to the police station in Menton right away on what was supposed to be our last day of vacation, instead we were sitting there trying to provide all these details to the French policewoman who was very nice but spoke no English. It was an extremely stressful experience to say the least. (I was in tears and the policewoman was trying to correct my French pronunciation of the word “investigation”….) YEP. For the next several weeks, our email communications with Maybourne were met with variations of “the investigation is ongoing”. Julien Berthillon from the hotel management largely just stalled us saying “investigation is underway”, and even emphasized the fact that the watch had not been placed in the safe box, which is was not. But IS THAT REALLY THE STANDARD OF SECURITY guests should expect from Maybourne Riviera??? Should guests reasonably expect that a $30,000 watch left in the room outside of the safe may simply disappear, with the hotel ultimately taking no responsibility and providing no meaningful explanation? Now almost 4 weeks later, we have finally been told by Maybourne that "investigation is closed, there’s not much we can do from here”. They claimed they reviewed security cameras - there are no cameras in the room, imagine how easy it is for someone to grab a small watch and take it out of the room without IT showing on the hallway cameras. This isn’t a TV we’re talking about. And now, seeing another guest report an eerily similar Cartier theft from her room during the same period makes this whole thing so so shocking. And I guarantee you, the hotel GM Francisco Garcia will leave a response to my review that is similar to his response to the other traveller’s stolen watch review. FRANCISCO - there is something seriously wrong at this hotel!!! If you are looking for a luxury property to stay in the French Riviera, AVOID THIS ONE at all costs unless you want your valuables to be stolen and not a single ounce of accountability taken from the hotel. For east of Nice, go to Grand Hotel du Cap Ferrat, or if you want to be in Monaco, go to Hotel de Paris. This is absolutely crazy… @Salishad85 — if you happen to see this review, please contact me at lsun0726@gmail.com. There isn’t a direct messaging option on Tripadvisor, and I would very much like to speak with you about what happened to you. I am so freaking shocked!!!!