The Maybourne Riviera

Alyssa and Aisha are absolute angels. I am forever grateful to how thoughtful and accommodating they are. Truly went above and beyond. They set the bar so high I don’t think I can ever visit anywhere else with this level of service they provided!

I have a laundry list of reasons why this hotel is wildly overpriced and, in my opinion, falls far short of what should qualify as a five-star luxury property. I can echo some of the complaints from other guests regarding the malfunctioning Toto toilet seat, rude and dismissive staff at the pool and restaurant, and other service issues. However, those things pale in comparison to what happened during my stay. My $30,000 gold and diamond Cartier watch disappeared after hotel staff accessed my jewelry without my permission. I requested that hotel staff unpack my clothing. I did not give anyone permission to go through my jewelry or personal valuables. Nevertheless, while unpacking, staff went into my bag, removed my jewelry bag, and handled its contents without my authorization. My Cartier watch was inside that jewelry bag, and afterward, it was gone. To be very clear: no one other than the hotel staff who unpacked my belongings had access to my jewelry during this time. There was also no security personnel present to supervise the employees while they were in my room handling my belongings and valuables. Adding to my concern, the hotel’s employee/staff room was located directly across from my room, making it extremely easy for someone to remove something from my room and take it out of sight within seconds. What I found equally disturbing was the hotel’s response. I was told that an “investigation” had been conducted, yet I was given no meaningful information about what that investigation actually entailed, what was reviewed, who was interviewed, whether surveillance footage was examined, or what steps were taken to determine what happened to my watch. The manager, Julian, essentially told me that he trusted his staff, and that was the end of the matter. His statements also changed during our conversations. Initially, I was told that something like this had never happened at the hotel. Later, I was told that when similar situations had occurred, guests eventually found their missing property in a pocket or somewhere among their belongings. Those two explanations are obviously inconsistent and only increased my concern about how this situation was being handled. A hotel advertising itself as a five-star luxury property should have strict procedures surrounding staff access to guests’ valuables, particularly when employees are entering rooms and handling personal belongings. Staff should certainly not be opening and removing a guest’s jewelry bag when they were only asked to unpack clothing. I left this hotel without my $30,000 Cartier watch and without any satisfactory explanation of how it disappeared after staff accessed the bag in which it was kept. Based on the circumstances and the hotel’s handling of the situation, I do not feel that valuables are safe here. Be extremely careful if you choose to stay at this property. I would not bring anything valuable here, and I personally would never stay here again.

An Exceptional Stay at The Maybourne Riviera Our stay at The Maybourne Riviera was truly exceptional. From the moment we arrived, we were struck by the breathtaking views and the remarkable setting. The property is absolutely stunning, and our room was beautiful, exceptionally comfortable, and perfectly appointed. Waking up each morning to those views was an experience in itself. What really set the hotel apart, however, was the service. The staff were attentive, gracious, and genuinely interested in making our stay special. There was a wonderful personal approach throughout our visit that made us feel less like guests at a hotel and more like welcomed friends. That level of warmth and attention is becoming increasingly rare. The dinners were outstanding. The quality of the food, presentation, atmosphere, and service made each evening something we genuinely looked forward to. Dining while taking in the spectacular surroundings made the experience even more memorable. If I had to mention one area that could be improved, it would be the pool service. On several occasions, the service was slower than we would have expected from a hotel of this caliber. It was a relatively minor issue, but improving the attentiveness and speed of poolside service would make an already exceptional experience even better. Overall, The Maybourne Riviera delivered a truly memorable stay. The extraordinary location, spectacular views, beautiful accommodations, outstanding dining, and—most importantly—the personal and thoughtful service made this a place we will remember fondly and would happily return to.

We had the most amazing experience last week at ABC Kitchen at Maybourne Riviera. The views were simply insane! France, Monaco, and Italy!!! Wonderful fresh sea bass, eggplant miso, green pea hummus, the list goes on. It was truly a memorable experience that was one of the highlights of our trip.

Always an wonderful experience at the Riviera Restaurant or the Lounge on the last floor but yesterday at the Bar 300 the experience was really disappointing. And I really mean it. The Italian waiter was speaking an awful French and his rude attitude made us feel uncomfortable.