One&Only Gorilla's Nest

An exceptional experience! The staff are warm, friendly and helpful. The campus is incredibly beautiful!

After an unforgettable week at the fabulous O&O Nyungwe House, we simply couldn’t leave Rwanda without visiting the sister property, O&O Gorilla’s Nest, for at least two days. And what an incredible journey it turned out to be, once again! Just when we thought nothing could surprise us anymore, we were again left speechless. From the moment we arrived, the warm and joyful welcome, complete with traditional dance in front of main lodge and the kind gesture of Mr. Tim, the General Manager, personally greeting us, made us feel exceptionally special and welcomed. It was truly a beautiful touch that went above and beyond, huge thank you! The resort itself is a dream come true, the forest, surrounded by lush gardens with white and pink roses, and near the Volcano National Park, it felt like a fairytale come to life. Our villa, with its large glass doors opening to a spacious terrace and a stunning green yard, offered ultimate privacy. The tranquility and the cozy fireplace, outdoor shower, and bathtub made it feel like we had the entire place to ourselves. We felt the same warmth and exclusivity during dinner in the library and when the wonderful Joy arranged a special outdoor dinner by the fireplace. Joy truly lives up to her name and she brought us so much happiness! A special thanks to the extraordinary Sandra at the pool and Club One for predicting my needs and even create a special cocktail with sparkling water and rose petals. It was absolutely delightful, just WOW!! Benoit, you’re a rock star! You made last minute gorilla trekking arrangements for my husband and even sorted out the online payment issue. We couldn’t have done it without you! The spa and activities are definitely a must try, and our favorite spot was the yoga tent by the helipad. We had the most peaceful last half day, relaxing and napping while listening to the birds singing and breathing the fresh air. We loved everything, the breathtaking location, the outstanding service, the warm hospitality, and the attention to detail. It was, without a doubt, a truly One&Only, unforgettable experience!

Amazing, fantastic attention to detail, staff, room, food you could not fault, we did not want to leave it was so fabulous. Well done to all the staff and the team you made this a memorable experience Beautiful rooms as well, so quiet and gardens

The resort had everything we needed and more! We were so well looked after and our overall experience was maximised by fantastic service and staff, who went above and beyond. I would highly recommend this beautiful and natural resort. The food was delicious and there was a variety of places to dine at both lunch and dinner, so it didn’t feel repetitive. The hotel provided a fantastic and safe driver, who looked out for us throughout the trip. We don’t need to go through a travel agent as One & Only took care of everything including gorilla permits and airport transfers.

This place thinks of everything and the service is among the best we have ever experienced. From the moment you enter the gates you feel special with the local greeting they give you. Our room was simply perfect with every amenity you could ask for. Tim, the General Manager is very hands on, beyond present and the people that work at this resort are special and exceptional in every way. The food that they serve is varied, very well-prepared, presented in a elegant fashion and every effort is made to satisfy your needs. The food is also very healthy which was appreciated. We felt pampered, welcome, valued and even cherished. Laundry was done for us every day, a hot water bottle in a blanket provided when the cart took us to dinner and it was cold, when they did not have tomato juice to make me a virgin mary they squeezed fresh tomatoes to provide me with a great drink. You have to experience this place if you can and to be so close to the gorilla's nest was truly amazing. I wish I could take up permanent residence at this resort.