One&Only Gorilla's Nest

The stay at the One and Only Gorilla Nest was a magical experience that exceeded all expectations. The attention to detail, warmth and friendliness of every staff member and the food was nothing short of incredible. My partner has food allergies and every staff member was aware and each meal was a delight as the chef adapted to meet the allergy requirements. Amazing. One and Only Gorilla Nest has thought of everything to make the day of your trek seamless and enjoyable. Our driver Oliver was sensational and was instrumental in organising a gorilla trek that met our fitness requirements and experience we were hoping to have. From the lunch and snacks available to take on the trek, celebration drinks, massage and cleaning of our hiking boots everything was thought of. We stayed in a Forest View room and it was beautiful and spacious. The fire place and deep soaking bath in the room created a blissful ambiance that was perfect after a long day. The staff ensured our mini bar was stocked with items we liked , the room was always spotless and the laundry service was invaluable. The gym, pool and wellness area are peaceful and perfect. The view from each area including the sauna is picturesque. I can’t wait to return.

This hotel embodies what it is to be a One&Only resort. Its location exudes privacy, sanctuary, yet proximity to the Volcanos National park. It has every single comfort you would expect, want, or think of whether in the room or around the property. But what really sets this apart from not just other hotels, or other O&O resorts, or most other resorts is the attention to detail, the full certainty it gives guests about every single aspect of the experience and friendliness of every single member of staff at the hotel. No request was forgotten, every single question I had was answered extensively and accurately, and every single intention I had for what the stay could have been was fulfilled. Whether it is down to my driver knowing exactly which hike and gorilla family to assign me to, asking for sliced avocado the afternoon before as a snack for the gorilla trek the following day and every single server knowing who I was and that request, or even having multitudes of ice ready to add into the cold plunge, there was no other way I could have thought of that would have made the stay better. Of course you come to the hotel to see Gorillas and it is basically guaranteed when you come that you will, but when you are at the hotel, it gives you the sanctuary at home feel that you get really anywhere else. I would choose here no question if you are looking for the best gorilla experience and want everything absolutely taken care of.

An exceptional experience! The staff are warm, friendly and helpful. The campus is incredibly beautiful!

After an unforgettable week at the fabulous O&O Nyungwe House, we simply couldn’t leave Rwanda without visiting the sister property, O&O Gorilla’s Nest, for at least two days. And what an incredible journey it turned out to be, once again! Just when we thought nothing could surprise us anymore, we were again left speechless. From the moment we arrived, the warm and joyful welcome, complete with traditional dance in front of main lodge and the kind gesture of Mr. Tim, the General Manager, personally greeting us, made us feel exceptionally special and welcomed. It was truly a beautiful touch that went above and beyond, huge thank you! The resort itself is a dream come true, the forest, surrounded by lush gardens with white and pink roses, and near the Volcano National Park, it felt like a fairytale come to life. Our villa, with its large glass doors opening to a spacious terrace and a stunning green yard, offered ultimate privacy. The tranquility and the cozy fireplace, outdoor shower, and bathtub made it feel like we had the entire place to ourselves. We felt the same warmth and exclusivity during dinner in the library and when the wonderful Joy arranged a special outdoor dinner by the fireplace. Joy truly lives up to her name and she brought us so much happiness! A special thanks to the extraordinary Sandra at the pool and Club One for predicting my needs and even create a special cocktail with sparkling water and rose petals. It was absolutely delightful, just WOW!! Benoit, you’re a rock star! You made last minute gorilla trekking arrangements for my husband and even sorted out the online payment issue. We couldn’t have done it without you! The spa and activities are definitely a must try, and our favorite spot was the yoga tent by the helipad. We had the most peaceful last half day, relaxing and napping while listening to the birds singing and breathing the fresh air. We loved everything, the breathtaking location, the outstanding service, the warm hospitality, and the attention to detail. It was, without a doubt, a truly One&Only, unforgettable experience!

Amazing, fantastic attention to detail, staff, room, food you could not fault, we did not want to leave it was so fabulous. Well done to all the staff and the team you made this a memorable experience Beautiful rooms as well, so quiet and gardens