Fairmont St Andrews

We visited the hotel for a special occasion and it certainly was special thank you! Our room was lovely and overlooked the sea and Clubhouse…we welcomed the air con as the weather was fab! Bed was comfy and the bathroom large with separate shower and bath (towels were lovely and fluffy)…food at breakfast was really good also the food in the Kittocks Den was good although nothing special but was not impressed with the meal in La Cucina..bland and of poor standard for price paid! Staff in the hotel were all lovely welcoming and attentive (esp Joshua) ..we will hopefully return to the hotel for another special occasion in the future!

A lovely stay at this particular Fairmount Hotel. The meet and greet was good, the staff go above and beyond to remember guests names. Reception staff offered & happily moved our room to allow us an early check in. The staff at this hotel were incredibly welcoming and helpful throughout our stay. We had a tee time 🏌️‍♀️⛳️ prior to the regular check in, staff ensured we made it to the ⛳️ course in plenty of time. Our room, spacious, very comfortable. The sleep quality was excellent, pillow choices and the mattress felt like sleeping at home. The breakfast didn't live up to my expectations, dining room was very busy. We did have to wait some time before our coffees arrived, they were not as hot as we both like (my preference is extra hot) neither of could drink it, they did change it, however we had almost finished our food. The produce is of a high standard, personally, we’d prefer it served, on hot plates, the full Scottish breakfast being buffet style. They have à la carte, served for omelettes etc. The following day we had an early tee time 🏌️‍♀️⛳️ where the staff were extremely helpful and supportive. We were attending a wedding reception during our stay. The concierge ensured our taxis were timely, the driver taking us to the venue, a nice guy who gave us some history of the venue. Again, our return to the hotel after the wedding reception, our driver was a lovely young lady. A much better experience at this Fairmont Hotel.

Property is lovely. But, rooms are not great! The rooms are a 2 or 3 star at best. They are tired and in desperate need of a refresh, especially the carpets!!!! It just wasn’t a comfortable room to relax in during my stay. This is not a 5 star room. The Spa isn’t great. Save your money. The facilities are not well maintained. The massage was one of the worst ones I’ve ever had. The view from our room was very nice. We had a a sea view which was lovely. Staff are helpful and friendly. The food and the view at the club house are very good.

Beautiful grounds, hotel kindly left some chocolates and fruit as we were celebrating a graduation and birthday. Breakfast was delicious, particularly the made-to-order egg and fish dishes. Naomi was a wonderful server. Rooms are nice, staff are good, and spa/pool/gym is great. Drawback is that breakfast items were not replenished regularly enough, no turndown service (especially given the price, this should be a certainty), and doormen a little inconsistent, no offer to help with bags for example. The shuttle booked up quickly, and they didn't offer a second to make up for this.

We stayed at the Fairmont St Andrews, drawn by its stunning grounds and beautiful setting, but unfortunately, the service fell far short of expectations for a resort of this caliber. Our experience got off to a disappointing start right at the entrance. There was no one to greet us or help with our luggage, we had to unload our bags and struggle to get everything into the lobby while staff stood there and watched. This was hardly the warm welcome you’d expect from a luxury resort. Check-in did not improve things. Despite arriving at 6 p.m., there was a long line with minimal staff, making an already frustrating arrival feel even more disorganized and impersonal. While our room was clean and spacious, breakfast highlighted just how unprepared and poorly trained the staff seemed to be. There was no clear direction.Staff were literally running in circles, and guests were left waiting. We waited over 20 minutes for a simple cup of coffee and eventually had to ask a manager to intervene. We ordered food off the menu, but it never arrived until we chased it down 30 minutes later, by then it was cold and completely inedible. To make matters worse, basic buffet items ran out and were not replenished, and at one point there were no clean plates available at all. This level of chaos and lack of oversight is simply unacceptable for a resort claiming this standard. One bright spot was Karen, one of the waitresses, who was working extremely hard and did her best in the middle of the confusion. She deserves credit for trying to make up for the shortcomings around her. t’s genuinely disappointing that such a beautiful property is let down so badly by staff who are clearly not trained or managed properly. For the prices charged and the reputation this resort claims, guests should not have to lower their expectations so dramatically. We left feeling frustrated and let down, not what you expect when you book a stay at the Fairmont St Andrews.