Our trip had been organised back in January and we had booked the spa and then afternoon tea for 9 people. One thing I will say is the female changing room is far too hot and the lockers as terribly designed. This brings me to our afternoon tea which was fabulous! The service was second to none and Liam Thomson is an absolute credit to your team. He got the measure of us quickly and was funny, witty, charming and friendly. I didn’t get the other older gentleman’s name but he was also very good! We laughed a lot and had great rapport! I am going to email the CEO also regarding Liam’s service as I was very impressed. It didn’t feel forced in any way. The food was absolutely delicious and I will be back!

Absolutely lovely stay, room was clean and perfect. Spa was fantastic, great facilities. We had a meal in kittocks den which was superb as was the cocktails. Big thanks to Sam at the bar, and josh on communications before arrival who made our stay more special.

Really beautiful hotel, I loved staying there on two different occasions. We had our baby with us (5Month old). All was perfect, staff very helpful, room very comfortable, breakfast very generous and all very tasty! A lovely, lovely hotel!!

I have been to this hotel several years ago and it is now a complete disappointment and a waste of good money. My nephew bought my wife and I a 2 night stay as part of our 50 wedding anniversary and also my 70 birthday surprise. When we checked in we were not made to feel welcome by the very young staff and we asked if there were any complimentary upgrades etc for our special occasions. We were abruptly told NO ! and if we wanted we could upgrade to a suite and she would find out the cost. There was no warm, compassion or sincerity in our greeting. We were just a number and another monetary contribution to their global fund. We have stayed at so-called lesser establishments and on our special occasions have been given at least a complimentary bottle of wine. Furthermore we had to complain to reception about the telephone not working and the lamps in the room not working. The hotel is lacking atmosphere and ambiance and is reminiscent of a care home. I certainly wouldn’t come back here or recommend it to anyone. So please look elsewhere for a good time. James from Glasgow 👍

Great stay here, a bit expensive but it is amazing, breakfast was very nice and meals in the bar were lovely, the Italian restaurant wasn't great though