Fairmont St Andrews

On arrival we had a small mishap, as our room did not appear in the booking system. Thankfully, I had my confirmation emails, and CiCi on reception handled the situation professionally and calmly. She immediately spoke with her manager, Emma, and the issue was resolved quickly and efficiently. This level of service is exactly why I continue to return. I have stayed at the Fairmont several times, and it truly never disappoints. The atmosphere is always warm and welcoming, the staff are consistently lovely, and the whole hotel has such a relaxed yet luxurious feel. CiCi and Emma are a wonderful addition to what is already a fantastically staffed hotel. Their professionalism, friendliness and ability to resolve an issue so smoothly really stood out. We also were allocated the king suite which was a phenomenal stay. Another excellent stay — and I will absolutely be back again.

This was disappointing and not a 5 star experience. Arrived 3.45 and queued for half an hour to check in: only two out of four desks manned and at least 10 couples waiting. Had to queue to get into breakfast and while there was a very varied menu, the hot food was tepid and we had expected full table service. Circuna Italian had over priced food and extortionate wine - get shuttle and go into St Andrews instead. Our room had not been serviced by 4.15, possibly due to there being a midday checkout. Dull brown and “griege” decor Plenty of staff, but not very efficient. Overpriced what it was, we only went because of pool and spa. Look elsewhere.

Booked 2 King De lux rooms for weekend away with family....brothers room wasn't really clean, you could write your name on the dust. Service in bars and especially breakfast was very poor, please train your staff...lots and lots wandering around but didn't seem to be a plan in place for anyone to have set tables. Waited more than 20 minutes both morning for tea and coffee. Cleared plates while others were still eating. Food luke warm. Sports bar wasn't even stocked so we went to buy drinks in the other bar as sports bar showing rugby, then, we were charged a service fee to take them ourselves to the other bar...absurd! Got home to find second bill for 4 pounds...sparkling water wasn't complimentary. Unfortunately I left behind my walking aid and was asked to pay another 10 pounds to have this sent to me. Very disappointing considering we had already spent a fair amount on our trip....won't be back. Won't be recommending. If you decide to visit remember your credit card

Otherwise great hotel let down by substantial housekeeping failures exacerbated by duty management abdication of responsibility. Accompanied by two friends being entertained by us, we arrived on 15th for three night stay. I totally we tried to check in early afternoon (2pm) and were informed room allocations could be as late as 4pm due to late check outs following Valentines Day. We were to be informed of progress. As we’d heard nothing by 4pm we again checked to be then informed our rooms remained unavailable with no further time given; same was position at our 5pm check, by which time patience and lack of follow up irritating I asked that duty hotel manager come over to speak with us. Unfortunately the Assistant Reception Manager was sent to field the issue and though very pleasant clearly had little influence to remedy the position. Another half hour passed before my wife and I were eventually allocated our room (5.35pm). Given Valentines Day was cited for our delay, it was further disappointing when day after two other friends joined us who were also unable to check in until after 5.30pm. Concierge, bar, reception and restaurant staff were all excellent let down by apparently known and unacceptably addressed housekeeping issues.

My husband and I enjoyed an overnight stay at this hotel. The service was excellent from checking in to checking out. The room was lovely. Breakfast was very relaxing and enjoyable with plenty of options.