Fairmont St Andrews

Arranged a 1 night stay, upgraded to a lovely big room, spa and pool good but this hotel is let down by extremely poor service, waiting ages for drinks, poor quality food, staff who seem genuinely disinterested. At nearly £400 for 1 night, if you are charging this sort of fee then the service has to back it up and failed big time. I was genuinely shocked by the service as expected do much more, we were given a free bottle of prosecco which was a nice touch, however I doubt I would return.

Stayed two night the end of march with three friends to play golf, this hotel is fantastic, drinks are a bit pricey along with mini bar but overall it’s great, I left one of my golf clubs on the course but didn’t realise until I got home, the hotel found it and sent it to my home address which was very good of them, will definitely return, thanks to all of the staff

After receiving an afternoon tea voucher for The Fairmont we can honestly say this was one of the best afternoon teas we have had. Our server Karen was delightful, attentive and knowledgeable. We were greeted at the front door and guided to The Atrium where were taken to our table. There was attention to detail, a lovely china tea set, a wide selection of teas and deliciously delicate food. The atmosphere was charming, with a pianist playing though-out our experience. Highly recommended

Overall stay was nice. However, we booked the spa 5-6pm and to be honest as a couple hadn’t even thought of the fact that kids would be there so our hour of the spa was spent with no bed by the pool, I counted 7 empty beds with towels on them with no person at them for the full hour and listening to children screaming and being splashed on the other side of pool. It wasn’t even relaxing in the sauna as parents kept opening the door to show their kids what was inside! We weren’t told when booking if there’s times where it’s adults only? Still not sure on that but if it is an option staff should make customers aware of times as it was not relaxing in the slightest. A staff member should also circle the pool to ensure beds aren’t being taken up by people who have just left their towels as we didn’t want to move towels off a bed incase it was someone who was in the sauna or similar. For the price the spa should be updated, I was expecting a lot more than just a pool, Sauna, steam room and stingy bucket of cold water. Can’t fault the staff in the clubhouse or Kittocks den, they were all lovely and made the stay enjoyable.

Lovely Hotel, spacious rooms and comfy beds. Rooms are starting to look tired and so the furniture/blinds. Staff are lovely but service can be inconsistent and not always up to hotel class and prices. Breakfast great, could do with a couple of nespresso machines in the breakfast room for guests to help themselves.