Casa Monica Resort & Spa, Autograph Collection

What a lovely hotel!! We were lucky to travel during the week, so the hotel was not busy. I cannot say enough good things about the front desk staff. From check-in with Tina to check out, they were the friendliest staff at any hotel that I have visited. We were offered champagne at check in which was a nice treat. Also, as a Marriott member we received a voucher for a free appetizer or a dessert. A very nice treat!! We loved our visit to this beautiful hotel and charming city of St. Augustine.

This stay has been extremely disappointing. We were genuinely excited about staying here. The hotel is beautiful and the location is excellent, but the experience has been anything but relaxing. I have never stayed in such a noisy hotel. The room next to ours has children screaming and repeatedly banging against the wall hard enough that our headboard physically moves. Across the hall, adults have been yelling and laughing loudly throughout the day and late into the night. Dogs are barking in the hallways. It has been constant. What makes this even more frustrating is that this property is marketed as one of the best spa resorts in St. Augustine. A spa resort should provide peace and tranquility. Instead, the noise level has made it nearly impossible to rest or relax. We spoke with hotel staff, and they told us they cannot control the noise level of children and are unable to relocate us to a quieter room. That response was very discouraging. When guests are clearly disturbed, there should be some effort made to remedy the situation. To add to the frustration, our internet is not working. We came here expecting a peaceful Valentine’s getaway. Unfortunately, this has been one of the least relaxing hotel stays we’ve experienced.

First stay, but not first time there. Very familiar with this hotel and the area. One night, cost is far above average. Dinner at Cordova. Initial appearance is grand, welcoming staff and beautiful decor. Great service in the bar and restaurant. Our party of 4 all said the same thing, food was good, not great - fairly pricey too. Oddly enough, they keep the dining room extremely dark, we could hardly see each other while talking! Coming off the elevator floor 3, as soon as the door opens, wham! Stale, dirty, mildew carpet. I know this is a very old building, but come on, for this price per night! Clean or change the carpets please. Same in the room and the AC was turned down to 66 when we arrived. They do that to decrease the high levels of moisture in the rooms. It was unbearable and we turned the heat on to 70, maybe even bigger mistake. It took us covering our mouths and eyes for 15 minutes until all the dirt burned off. How does this pass housekeeping inspection? The room appears dated with zero modern items, no nightlight in bathroom, no visible phone charger ports, poor lighting, etc. The bed was a 5 for comfort. Water from the sink smelled like rotten eggs when we turned it on. I was not amused at all and really did not want to sleep there but we did. We are experienced travelers and this room was a huge disappointment. Nothing luxurious about it for sure. Not great for those who suffer with allergies or breathing issues. I get it that it is in the center of town and historical, but I prefer to breathe at night than be convenient to town.

From the Champagne they provide at reception, to the valet's attentiveness to charging the car, everything about the hotel is amazing. It is always perfectly situated for the Christmas Lights

Casa Monica - our 4th trip to St Augustine and our 4th stay at Casa Monica. There’s nothing negative I can possibly say about our experience. Parking is valet but the location is so convenient that you never have to take your car out. Rooms are super clean. Service is top notch. There’s no other place I will ever try to compare cause this place wins. And when you come outside….just check the pics