The Collector - Luxury Inn & Gardens

What a wonderful stay! My stay at the Collector Inn was wonderful. The staff was welcoming and accommodating. The Inn was quaint, and surrounded by beautiful vegetation. The rooms were clean and comfortable. No need for a car, as the Inn is located in downtown St Augustine. I hope to stay there again soon!

Just a word of warning. My daughter and I needed a nice quiet escape for a few days. However, the noise level here was so bad we had to check out of the hotel after 1 night. We were on bottom floor and the people in the room above could be heard walking around until 2am. At 2 a.m. we called front desk, who said they would call the upstairs room. Then the noise got even worse and lasted until 4 a.m. We were in a so called "handicapped" room. The bathrooom door kept getting stuck in both the open and closed position dragging on the floor. You had to almost kick it to get it unstuck. The towel bar kept falling down when you put a towel on it. The room was very small. The bed frame did not fit the mattress and the frame protruded out into the room by almost a foot. There was a free standing machine taking up space on the floor that made such a loud noise when it was running that you could not hear the TV. I assume the machine was some sort of dehumidifier or air cooler. We had to turn it off at night because it was so lound, but then the room got very stuffy and warm. At check in, we parked in a FL handicapped spot with a Florida handicapped hang tag next to hotel office, but we were told by the front desk that they needed to keep our car keys because we could not stay in the handicapped spot. They said we needed to have valet take our car and we would need to have valet retrieve our car from their private lot. There was no valet service to help with our luggage at check in and I use a walker. The grounds have cobblestone walkways that made it had to use the walker while also trying to drag everthing across the grounds to our building. We had a front porch on our building and we thought that you could sit and see the grounds as we were next to the pool, but there was a solid wooden wall so that you could not see out from the porch. Next to our building was a driveway where large trucks were parked and had engines running for hours, so not a very relaxing location. The best part of the stay were the gardens in the compound of buildings, but that was about it. When checking out the manager said he would not require that we complete our 3 day stay. They normally have a no cancellation policy. He also said that the night manager should have taken additional actions to remedy the noise complaint. Upon our leaving to see some sights in St. Augustine he said we could use the hotels wheel chair for the afternoon. He was cordial but I would not recommend the "handicapped" room if you are a truly handicapped person or if you want a quiet room to relax in. I took a video in the room, if needed in the future, if there is any dispute of these complaints. I am not posting the video on this site.

The Collector Inn is a historical gem! My husband and I spent 3 nights here on our very first trip to St. Augustine. It is a beautiful, quaint, private, adults only (16+) luxury hotel. Check-in was easy and efficient with Garrett who offered us a complimentary drink at The Well Bar. Regina was so helpful, professional and friendly during the rest of our stay. We stayed upstairs in the Howell house and loved our room! We couldn't believe the amount of storage in the room. We really enjoyed lounging on our front porch. Jon, the bartender at The Well makes amazing drinks! We also enjoyed meeting sweet Aubrey on our last night at The Well. Breakfast is delicious and plentiful and the staff is so friendly. The location is perfect. You can walk to just about everything! If you get the opportunity to attend the property tour definitely take advantage! Charlie was so fun and knowledgeable and we learned so much! Also use the valet parking! You can't beat it and the staff is great. We can't wait to come back!!

We always love our time at the Collector Inn in St. Augustine. It is a lovely quaint place to stay perfectly located walking distance from downtown restaurants, bars, and shops. Despite a rainy few days we enjoyed a peaceful stay, swimming in the pool, visiting the well bar on site. They have bicycles for use and provide breakfast. We order a charcuterie board and take it outside to sit in their many relaxing seating areas around. We will be back again.

We stayed at the inn for a long weekend. We have been guests here enough times to have stayed in every building and most of them multiple times. We enjoy the uniqueness, the grounds, the rooms, the well, the staff on every level and the convenience of being close enough to walk to our favorite restaurants and shops. Our first visit to the inn was not long after they opened. We return at least twice a year every year, more when we can. We have enjoyed every visit and this is the only place we stay in St. Augustine. We can not recommend the inn highly enough. We are already looking forward to our next visit