The Collector - Luxury Inn & Gardens

Came here expecting the luxurious boutique hotel experience shown on the website and was truly disappointed. The property looks nothing like the bright, airy, renovated rooms shown in the photos. Our room was dark, dingy, outdated, and felt more like a basement Airbnb than a boutique hotel. The grounds and “gardens” were also rundown and unkempt rather than charming or well-maintained. The entire property felt tired and neglected. Check-in was awkward from the start. There was no warm welcome, no explanation of amenities, and overall the staff seemed indifferent. When we raised concerns about the condition of the room, we were initially told there were no other rooms available. Somehow that later changed, but the alternative room was just as disappointing …dark, accessed by steep rickety stairs, and with a strong unpleasant sulfur/rotten egg smell outside. What’s most frustrating is how misleading the marketing feels compared to the reality of the property. Based on the photos and reviews, we booked this trip for my mom’s birthday expecting a relaxing upscale experience, and instead it became a major disappointment. We even asked if we could leave early and were refused. I would not recommend staying here if you are expecting the experience advertised online or any charm or a luxury vacation.

The Collector Inn in St. Augustine was extremely disappointing. We booked what was advertised as a king suite and were placed in what feels like a dark basement apartment with a musty smell, almost no natural light, and only two lamps lighting the entire room. The property is not remotely luxurious as advertised — the fountains were dirty and the grounds looked neglected rather than peaceful or upscale. When I politely explained to management that the accommodations were unacceptable and asked to leave early, I was told I would still be charged for all three nights. Very poor customer service and completely misleading presentation online. I would not stay here again.

This is my 4 visit to this property and will continue to do so. The accommodations are perfect and decorated for comfort. The grounds are beautiful with pool,firepit and a great bar.

We have visited and stayed in St. Augustine several times and The Collector is definitely one of the best places we have stayed. The property is beautiful and well maintained. Our king sized bed with shared veranda was clean and comfortable . The fire pit was lovely for after dinner chats with other guests. The breakfast offerings were ample and well stocked. The location is also very convenient for walking to pretty much anywhere in the historic district. A special thanks to Will, John, and Aubrey for their friendly and caring service! We will definitely be back for a future stay!

Our stay at The Collector was very relaxing and enjoyable. The staff were all very friendly and accommodating. Although the rooms were older they were clean and charming. We loved chatting with other guests at the fire pit which was just a few steps from our door. The hotel is conveniently located is the Historic District making most attractions walkable. We recommend The Collector.