The Buccaneer

Beautiful rooms and wonderful staff but the resort has problems. The so-called “private “ beach is stacked 4-deep in plastic chairs because the hotel sells chairs to anyone who shows up for $50 a piece. Meals on the beach can take 2 hours to get. There are signs saying “no cell phones “ but no one enforces it so people play music and talk loudly all around you. At breakfast one day, a big table of non-hotel guests sat down next to us and a little boy took out an iPad and started watching TV at full volume. I asked the server if that was allowed and she said “We used to be able to tell people not to do that but the owners told us that now we’re allowed to say anything”. Dinner prices are very steep and food is mediocre. Tennis is great and there’s a nice jogging path. The views are stunning. This could be a top notch hotel but it needs someone to make it classier and more efficient.

The Buccaneer offers beautiful views, lovely grounds, and warm and friendly staff. Our room had an a/c issue but the staff attended to the problem, followed up to see that all was well, and always put our convenience and comfort first. The room was quiet and clean and I appreciated the tile floors allowing for minimal sand. I would suggest some paper towels and access to a broom/dust pan to even further help with keeping everything fresh. The beach was a great space to relax and the chairs, tables, etc. where in very good condition. The upper pool allowed for a private swim workout that felt luxurious. Leila was helpful in giving advice for swimming in the ocean and Aldrich was very attentive at the front desk. The breakfast staff and quality varied a little, the omelet bar was consistently good. Other items were very good some days and less so others. Overall though, it was nice to have the buffet each day. The dinners were delicious at both the Terrace and Mermaid restaurants. This was our second visit and we look forward to returning!

Warning: Stay away from 2nd floor rooms facing the front at The Buccaneer, St. Croix! I checked into the main building and thought I'd be getting a relaxing stay... nope. Got woke up by loud golf carts, slamming car doors, and loud phone talks. Went to front desk to complain and got a major attitude. One staff member (tall guy with glasses) was super unhelpful and basically argued with me . If you want sleep, avoid 2nd floor front-facing rooms like the plague. Not worth it.

Great location! It was easy to head down to the beautiful beaches and enjoy towels and lounge chairs provided by the hotel. The front desk was very helpful in arranging taxis and in lending towels for excursions where we might get wet. Our room was large and well-appointed with a beautiful balcony. The Terrace Restaurant had a delicious buffet breakfast each morning with a wide array of hot and cold choices, and the view from this covered patio is phenomenal. What kept this resort from being perfect for us was their sense of time. We couldn't walk ourselves to our room at checkin (literally 15 feet from the front desk, it turned out!) -- we had to wait 20 minutes for a bellhop after a long flight. One evening, the restaurant was slammed because of a widespread power outage, and could not honor our reservation -- we were told it would be two hours to be seated, or one hour to receive room service. Room service actually came after two and a half hours. Although we understood the unusual situation, we would have appreciated more transparency in both cases.

Upon checking in, we were greeted with a warm welcome and a very clean lobby. We entered our room and our pre-requested amenities were provided extra towels, a clean, working iron enough bed pillows, and also a little welcome gift because it was our anniversary getaway of 19 years of marriage cannot say enough about the staff. They are on a scale of 1 to 5 a 10,, the room was adequate. Was it a four or five star rating no more like a three there were stains, visible in the bathroom on a switch cover by the toilet, above the toilet, there was a small rack that I had visible signs of heavy rust damage the vanity mirror to the right as you walk in had evidence of age and rust and damage to the paint on the wall the mirror shows its age which is fine, but the little capping that holds the mirror was missing the little covers, which made it look a little more less, appealing the towel bar by the shower residue of paint on the bar, the two bedside tables wobble as the feet need little casters. I had a wedge a piece of cardboard to keep the table from rocking side to side , next to the patio door, there is a small screen, which does not properly secure so bugs can enter into the room. Yes, we were excessively bitten at night. The coffee nook has evidence of staining on the drawer, which could’ve been easily covered up with a little paint prior to our arrival as well as the armoire. When you open the doors, they said, and the drawers rub into them and see evidence of prior damage when the drawers was a little wobbly so I went to fix it and you could see all the dirt underneath the drawer. No one’s ever cleaned there , we start our empty luggage bags on top of the armoire when we’re moving them was surprised to see all the dust pad stuck to it. No one’s ever cleaned up there either , well all was a pleasant day, but a 5 star No, a 4 star No , a low 3stars on room yes we stayed in the main guest house room 211 as we did not want to have to walk every morning up the hill for breakfast. The food was very good. The price is a little high, but again the staff were wonderful. Any interaction we had was pleasant. I never raised Room concerns to the staff while I was visiting as I know there’s nothing they could do at the moment. Hopefully now they will.