Red Mountain Resort

This was meant to be a reasonably priced stopover between California and Zion National Park, but was pleasantly surprised by the quality of this hotel. The rooms were spacious, new and clean. The resort is surrounded by desert and just has a nice vibe going on. The main restaurant food was good and the service excellent; there was a nice take out spot on the property with grab and go. Would definitely stay here again.

This was my third visit to Red Mountain Resort and I was really excited to return. In the past, we did an all-inclusive visit which included meals, all activities (except premium off-site trips) and a $150 spa credit. This time we chose the "Stay more, save more" option and there were pros and cons. Since our last stay, the resort has been bought out by another company, so quite a few things have changed. The most important change is in the dining services. The wonderful breakfast buffet is gone and instead there is only a sit-down-in-the-restaurant option. Service was friendly but very slow, so it's fortunate that we didn't have a packed day planned. We ordered two bowls of oatmeal, two drip coffees and a fruit cup to share which totaled $40. The servings of oatmeal were much too large and the brown sugar was put on the oatmeal, rather than on the side, which I found odd for a wellness resort.  In visits past, the menus were different each day and there were choices for each meal's appetizer, main course and dessert. This time there was a fixed menu throughout the entire stay with a lack of variety. One member of our party is vegan and there was a lack of vegan options. The online menu lists a quinoa burger which was also not available. One day I stopped in for the "takeaway" lunch and the person who helped me didn't realize there should be salads available, even though they were listed on the menu posted outside the door. I ordered it without gorgonzola and it arrived with gorgonzola, so that was disappointing. During our past visits, we did a Pound Puppy hike, a guided star-gazing talk in the evening and I attended a talk on the gut microbiome. None of these types of activities were offered during our stay. We did enjoy our stay once we realized we needed to eat offsite. Thankfully there is a coffee shop within walking distance and we used ride services to have dinner offsite. Since the menu is quite limited, it would be helpful if the resort could provide a list of nearby restaurants. The Sagestone Spa is as wonderful as ever. Deepest gratitude for wonderful massages with Ana and Coleman and an exceptional acupuncture session with fire cupping with Shayla. The spa has a wonderful vibe, a gorgeous view in the waiting room and a steam room. One caveat is that if you schedule a manicure or pedicure, the salon does not have the ability to remove gel products. This would have been very good to know before we arrived. In the past I loved the 3-hour morning guided hikes. We didn't do one of these during this stay but instead did a self-guided hike in Snow Canyon State Park, which was lovely. Considering the price point of the accommodations, I would appreciate higher quality paper products. Tissue-papery toilet paper and tissues are not acceptable. Finally, it's fine with me that the rooms aren't serviced each day, but I would appreciate a daily card or text allowing me to request extra towels or to have the trash taken out.  The stunning views at Red Mountain Resort and the Sagestone spa might entice me to return, but unfortunately none of the changes I saw at the Resort were positive ones.

Very mixed review mostly based on past experiences. This property started as a cutting edge destination wellness retreat. It was ahead of its time. The food was amazing but extremely health conscious. Now it seems they are trying to make it more mixed use. The problem is the amenities are not 5 star and it is also not as wellness focused as many destination spas. For example the restaurant is a normal menu, not a spa menu. The setting is unparalleled and this property has so much potential. It needs a total facelift. Landscaping is a shame and relies on the stunning surroundings to overcome the lack of maintenance on the grounds. There is an identity crisis happening here. But not they chose a path and invested some money in an upgrade it could be world class again.

5 stars for >Guest room amenities, all the staff members at front desk, spa reception, and Canyon Breeze restaurant >Outstanding fitness rooms and instructors. MELT with Kim W. (reduce muscular soreness+) and the Puebloan pottery class led by Joyce were standouts. >Excellent spa treatments were done by highly skilled and caring providers (shout out to Michella, Cody, Nancy and Trevor). 4.5 stars to Sagestone Spa and Canyon Breeze restaurant. >The spa had great relaxing lounge+views. Shower+steam rooms clean with ample supplies of products >The restaurant had great service and delicious food (don't skip the desserts!) along with ample gluten free selections. No daily specials on weekend as we'd been told. 3 stars to administration and the computerized systems as were lacking; poor & mis-communications while onsite, advance booking difficulties, and multiple emails, duplicate receipts and changed and multiple booking numbers for unknown reasons. Indoor pool was closed without advanced notice. Front desk staffing only started at 9:00am. Spa at 10am. 2 stars to >Canyon Counter cafe as had a very limited lunch selection with some menu items unavailable. Given its limited nature this impeded onsite lunch availability. >Outfitters hours did not extend past 5pm and selection of larger women's clothes was lacking Concerns include >Conservation - electricity for A/C in rooms auto set at 68 for arrivals, water conservation awareness and education not seen, recycling (can the Resort team with Ivin's?) >adding spa amenities between treatments like IR or dry sauna, stretching room with mats and pillows or props >the designated spa pool is for all resort guests and gets noisy

Resort was bought out by Black Desert Resort (going up down the street) owners, and it's clear they don't care about what happens here. The spa is exceptional and the hiking guides were excellent. Beautiful views. Children are supposed to only be allowed in one of the pools and quiet hours/areas are supposed to be respected. There were screaming children during the entirety of my stay, including in the adults only pool. I love kids, but was looking forward to peace and quiet on this trip. The food was sub-par at the absolute best. It is clear they did not wash any lettuce for the salads and the cooks aren't making pasta properly. Moldy raspberries were put out for breakfast. When I asked for fruit at lunch I was told "they lock it up in a special fridge I can't get into" by the waiter. Rooms were fairly nice. Very deep bathtub making it difficult to get into the shower, although there are grab bars available to assist. Maid service does not come often, and there are signs stating this. Processes and schedules were not explained well at check in.