Alila, Napa Valley

Amazing resort! Beautiful rooms and facilities. Excellent service. Pool area was nicely maintained. Staff was extremely friendly and helpful. Will definitely return again and will recommend Alila to our friends and family.

It was absolutely amazing! We loved everything. The place was beautiful, comfortable, and exceeded all my expectations. The staff was kind and helpful. We’ll definitely be back very soon.

I am writing to formally express my dissatisfaction with the way my recent stay was handled, particularly with the conduct of your manager, Sue. During check-in, there was a serious issue with our reservation that the front desk initially denied responsibility for. It was only after I presented the confirmed booking details that Sue finally acknowledged the hotel’s error. This lack of accountability was already disappointing. As an attempt to make up for the mistake, Sue offered us a $200 spa voucher. However, we were unable to utilize it at all, since our check-in was delayed until 5:30 PM, and the spa closed at 6:00 PM, making it impossible to book any service. The compensation, though appreciated in principle, was therefore meaningless in practice. I later suggested a more feasible alternative—returning half of the points used for the booking, since the offered compensation could not be fulfilled. Unfortunately, I have not received any response from Sue since then. I hope the hotel will recognize this as a valid concern and provide an appropriate resolution. I would appreciate a prompt response, and a fair gesture that reflects the inconvenience we experienced.

Fantastic option in Napa region, the hotels offer super confortable and nice design rooms, service is outstanding and the location can't be better,

We stayed in a Vineyard/Pool View room. It had a bucolic view and a huge corner balcony with a nice big table, fire pit and rocking chairs. So nice. (Room type makes a big difference here.) Service is great! The housekeeping was spotless and we loved the turndown service. Everything smells delicious with Le Labo scented products everywhere. Sheets were luxurious. Robes are plush. Blackout shades were the bomb. Valet and bell services were easy and prompt and there was lots to do nearby. Even though the hotel was fully booked it never felt crowded and never had to wait for anything. There wasn't much of a "scene" at the hotel -- which suited us -- the weekend we were there. --Music is piped in all day to the pool. From our room we didn't hear it when the glass doors are closed but you will hear it from a pool view room and keep them open as we did. We were on the top floor and didn't have any noise issues from fellow guests. --There is a metal kettle in the room for tea. We're middle aged and drinks lots of tea. Nice touch. We didn't drink the Nespresso in the room (I never do) and they had complementary coffee at the Violetta bar every morning. --We took yoga classes on Saturday and Sunday morning and really enjoyed them. Vivian (Sunday) was great. --The Beringer winery is basically attached to the property. We don't drink wine (I know! Even in Napa!) but we walked around the common areas and it was pretty and lively. --The menus didn't appeal to us though we did eat breakfast there (Globalist perk). Service was great. --No hot tub and the steam room closes at 6PM. All in all we thoroughly enjoyed our stay, especially the balcony and the view and spotless room. The symmetry of the grape vines is strangely soothing. That along with the perfect weather lulled us into total relaxation.