Alila Napa Valley

Beautiful property that is super conveniently located on the edge of St. Helena. Staff, rooms, and grounds were gorgeous, and the concierges did a fantastic job helping us coordinate wine tastings and restaurant reservations. We'll definitely be returning. Thank you Alila Napa Valley!

Booked 2 nights on points, vineyard view, for my wife's birthday weekend. Room was very large, clean, and amazing. Always great to see japanese toilets stateside. Loved the balcony and fire pit. Great beds and linens. Fantastic shower/bathroom. My only complaint is that the room seemed to be below the air conditioner on the roof (we had 3rd floor room), so it would often sound like a helicopter flying above our head. That would certainly bother some people. All housekeeping and valet/bell service was great. Was able to get explorist late check out - not confirmed at check in, but on our last day. Did not try any food or consumables from the hotel. Loved the free shuttle within 4 miles, we used it a few times. Location of hotel is of course very good, which is why they charge such a premium. This is probably one of the best HQ from which to wine down in Napa valley.

As many have stated, this is just a slightly above-average property an expensive location in the St. Helena, Napa Valley area. Check-in happens in a detached "hut" next to the main building. We were told our room is almost ready and is getting its final check, but there is no "lobby" or "waiting area," so we had no choice but to enter the "restaurant" and order a drink and a soda for $30 to escape the 95+ degree temps. Later, checked in with GoH benefits, but the staff neither welcomed nor acknowledged that, nor informed me about the complimentary breakfast. The room itself is decent, the vineyard view is nice, but not category 8 nice. The bathroom reminded me of a Japanese-style bath area, but there was a ton of mold/gunk buildup between the top of the tub/tile. I was appalled by the condition... they do include bath salts and fancy shampoo and body wash (which they label as saying that you'll be billed $95 if you take them home with you). We went to Cavallo Point and Alila Napa for a 4-night, 5-day trip with my wife as a semi-20th anniversary thing, but honestly left quite disappointed when this stay was supposed to be the bang!, if you know what I mean.

From the moment we arrived on property we loved it. St Helena such a small quaint town , walking distance from the alila. We enjoyed many Mexico City margaritas with Oscar at the hotel bar and just enjoyed the company of other travelers. The pool was super relaxing but the star of the show were the rooms. My wife and I found ourselves immersing ourselves with our private fire pit every night. We will definitely be back!

Noisy, dirty, and poorly maintained; weak AC that only cools at night, filthy worn patio and pool area, loud floors and blackout shades, and careless housekeeping that left supplies, dirty cups, and discarded our food. Was informed I received a room upgrade because of my explorist status only to find out I got the upgrade because I paid for it. Not the same.