Alila, Napa Valley

I’m a globalist and a returning guest. This stay was truly special and exceeded our expectations. It started with Ryan(Director) who learned of our unpleasant stay last time but made sure we are well taken cared of, great service recovery. Theresa(Concierge) was very helpful in creating an itinerary for us and helped adjust it on the fly when we needed it. Tracy (spa) provided a wonderful treatment to my wife and she cannot stop raving about it. The breakfast was delicious and service was on point. Overall the hotel and staff were exceptional. Definitely one of the top if not the BEST hotel in Napa! This will be our go to hotel and will definitely be back!

There are much nicer resorts that have better customer service and amenities in the Napa Valley. I would not pay this price again for what you get. The check-in was so awkward and we were just handed the keys. We weren't told what room we were in, what building, what teh hotel had to offer. It was surreal how it went down for such an expensive hotel.

It’s an interesting property at the far north end of town in St Helena . It’s a small footprint . The rooms are spacious but not well soundproofed - if at all . The property had few guests yet we had a group staying in room above us that were unbelievably loud . Clomping, stomping across room and terrace , loud voices for hours It was unpleasant and far from a quiet , relaxing experience It ruined our evening The Restaurant, Violetts and the outdoor terrace bar were closed - which was odd and inconvenient The Concierge , Stacie is excellent ! Professional, engaged and thoughtful . Rest of staff is unfamiliar with area and weren’t pleasant or helpful

Gorgeous property right in the heart of Napa Valley. I've stayed here four times now and each time I'm blown away by the quality of the rooms, excellent restaurant meals and wonderful customer service. The views of the vineyard and/or the creek running adjacent to the property are picture-perfect. Highly recommended for a splurge!!

Room was very nice with a beautiful view . Food at the restaurant was not good but the bartender made few drinks and was amazing . I Ordered room service and my entire food came completely cold . Coffee also was cold . Actually warm . Very disappointing!