Alila, Napa Valley

nice hotel, poor water quality. brown water coming from faucets, rendering bathing and other activities somewhat useless.

Lugar Linda!! Beautiful Place with Helpful and attentive staff. A touch pricy but very clean and spacious quarters. Would re-book if in the area again.

Amazing resort! Beautiful rooms and facilities. Excellent service. Pool area was nicely maintained. Staff was extremely friendly and helpful. Will definitely return again and will recommend Alila to our friends and family.

It was absolutely amazing! We loved everything. The place was beautiful, comfortable, and exceeded all my expectations. The staff was kind and helpful. We’ll definitely be back very soon.

I am writing to formally express my dissatisfaction with the way my recent stay was handled, particularly with the conduct of your manager, Sue. During check-in, there was a serious issue with our reservation that the front desk initially denied responsibility for. It was only after I presented the confirmed booking details that Sue finally acknowledged the hotel’s error. This lack of accountability was already disappointing. As an attempt to make up for the mistake, Sue offered us a $200 spa voucher. However, we were unable to utilize it at all, since our check-in was delayed until 5:30 PM, and the spa closed at 6:00 PM, making it impossible to book any service. The compensation, though appreciated in principle, was therefore meaningless in practice. I later suggested a more feasible alternative—returning half of the points used for the booking, since the offered compensation could not be fulfilled. Unfortunately, I have not received any response from Sue since then. I hope the hotel will recognize this as a valid concern and provide an appropriate resolution. I would appreciate a prompt response, and a fair gesture that reflects the inconvenience we experienced.