Crystal Cove by Elegant Hotels

We visited this property in early April a couple months after the renovation was complete. Highly recommend for a low-key, safe, clean family vacation with a beautiful beach and all-inclusive activities to keep you as busy as you'd like. The rooms are brand new and very comfortable. With proper planning through the activities coordinator, visits to neighboring Marriott properties using the water taxi can be arranged and are worth it. We loved dining and pool use at Waves. With this being said, the beach at Crystal Cove is superior and one of the best on the west side of of the island! For dining, enjoy the flexibility and consistency of a breakfast buffet each day, mix it up at lunch with the all-inclusive offerings at both restaurants (Artisan and Hightide) as well as the pool service menu offered much of the day. For dinner, we loved the evenings at Hightide. Communication is key at this new property. Ask and you will not be disappointed..the attentiveness during our stay was consistent!

I had originally raised a complaint on TripAdvisor, whilst staying in the hotel, about food quality and presentation of buffets etc. Richard - Customer Services Manager, asked to meet me, and thanked me for raising the concerns, rather than writing a review when we had returned to the UK. It's better to raise a concern or complaint whilst staying in a hotel, thus giving the management team an opportunity to understand and resolve. My thanks go to Richard, who not only took the time to meet with me, but has since taken the time to ask us this morning at breakfast, about our stay, he said that they are still continuing to make changes for future customers booking a holiday at Crystal Cove

I would strongly advise against staying at this resort. I canceled my reservation back in November—well outside their stated 30-day cancellation policy—yet on March 31, they still charged me in full. What’s worse is the complete lack of accountability. The resort has refused to respond not only to me, but also to multiple attempts by Marriott International to resolve the issue. Charging a guest months after a valid cancellation and then ignoring all communication is simply unacceptable. Based on this experience alone, I will not be returning and cannot recommend this property to others.

Our family of four recently spent two weeks at Crystal Cove as part of a larger group of ten (six adults and four children, ages 5–9). Overall, it was a wonderful experience. The hotel sits on a beautiful, private stretch of beach with pristine sand and perfect swimming conditions. The Room: Our accommodations were excellent. The beds were incredibly comfortable, and while we weren't fans of the pillows initially, the staff replaced them. The air conditioning is amazing, and the housekeeping team does a truly superb job maintaining the rooms daily. Amenities: The resort has a lovely boutique feel and never felt crowed. We enjoyed all three swimming pools, and the kids absolutely loved the Kids’ Club on the couple of times they attended. We also took full advantage of the daily water sports and the convenient water taxi. Dining: Breakfast and lunch were generally good and exactly what we needed. However, as noted in other reviews, the evening dining was a disappointment. We chose to eat out five or six times, as there are many fantastic local options nearby. A Note on Sister Properties: It was a shame that several sister resorts were closed for refurbishment or restricted to adults only. We were also disappointed to learn that Colony Club now charges $150 USD per person for facility use. We opted to use their beach for free instead. Despite the dining issues, we had a truly memorable stay and would highly recommend Crystal Cove. We would love to return, though we hope to see improvements in the dinner quality!

With all these terrible reviews, we were worried and expectations were through the floor. We needn’t have worried. Rooms are sparkly new and clean, staff are friendly, drinks are plentiful, free water sports are awesome, kids club great, beach is fab. Now the food. It’s absolutely fine. Haute cuisine it ain’t, but that’s to be expected. It’s hot, there’s plenty of choice - both in buffets and à la carte. We did book a few meals out because of the reviews (which was worth it as there are loads of great places nearby) but the breakfast and lunch were always good and the dinners we had were totally fine. Kids absolutely loved it - we’d defo come back.