The House by Elegant Hotels

This place still seems to be working out the kinks. It feels like a soft opening. The hotel is terrible at communicating to guests about all the amenities that are available. What I learned I’ve learned from other guests like the afternoon tea service that is available but you need to ask for it. The water activities are complimentary and available daily but you need to request it so they bring them over from the other property. When the sea is rough the water taxi does not run but the hotel does not tell you that. They were shooting new promotional photos and videos for the hotel during my stay so if you happened to be in the only restaurant, lobby, beach front, etc. guests were asked to move. None of this was communicated to guests ahead of time. The beach in front of the hotel is small and full of rocks so it’s extremely difficult to get in and out and you definitely need water shoes. There is not much of a beach so if you are looking for soft sand without rocks and coral, stay elsewhere. We also found the dinner service to be extremely slow and it sure why we had to sign the meal checks every time, for tips perhaps??. On the positive side, the food here is pretty good and completely surprised me as I was not expecting it from AI. The staff here is amazing especially Wade the bartender and Pat the omelette lady at breakfast. I cannot remember everyone’s names but every server and attendant I encountered was friendly and helpful. Rooms are nice and the bathroom is beautiful but can get stuffy due to the lack of AC. There is only a mini split in the bedroom. The beds are typically Marriott quality and comfortable. The morning and evening turndown service is great and the towels are replenished frequently. One big gripe I have is the false advertisement on the hotel website. There is no gym or other restaurants at this property so the website should say it’s still being built or take down the photos. The management team also needs to do a better job letting the guests know when there is limited access to amenities and facilities to set expectations. Despite some of the issues I encountered, I had a fantastic time in Barbados and would come back due to all the friendly people and feeling safe getting around. Even the reggae bus was an experience that everyone should try.

We stayed at The House 5 years ago and were looking forward to returning for the reopening to see what improvements had been made since Marriot carried out a refurbishment . We were blown away ! The new fresh decor and furnishings both outside and inside are a great improvement . The staff as lovely and friendly as ever and it was very special to see Andrew again , as always making The House an exceptional venue with First Class service . We weren’t sure about AL but executive chef Hans runs a super kitchen and very few dishes are repeated , despite our 2 week stay. If you’re looking for a 5 star adults only relaxing place to chill then go stay at The House , it’s fabulous !

From the moment we arrived we knew we were going to have an amazing holiday. We absolutely loved everything about The House! The Staff are amazing and can’t do enough for you. Big shout out to Aggie, Wade, Andrew, Dennis, Kobia, Jada, and honestly ALL other staff that looked after us! You guys are the heart of this hotel! Rooms are huge, mini bar plentiful, plenty of sunbeds, lovely breakfasts (big shout out to Pat!!!) The lovely ambassadors sorted out any reservations we wanted to make at restaurants on the island, arranged taxis for us and came round every morning to see if we needed any help with anything at breakfast. We celebrated our 50th and 60th birthdays while there and it was the best holiday we could have had. Food was plentiful and very good with ala carte lunches most days… they will even make a picnic up for you if you go out in a car for the day! Thank you so much for making our holiday amazing to all staff at The House! I even cried on the way to the airport 🥲 The only slight worry is after the refurb you may price us out and we won’t be able to visit…that really would be a shame. Keep it real Marriot!

I am not going to comment on the structure, fabric and aesthetics of this hotel, as it is due to be refurbished soon and, hopefully, this will improve its tired appearance. I hope, however, that any improvements that are made, will not be to the detriment of this amazingly friendly,yet intimate hotel. The food at many all inclusive resorts leaves a lot to be desired, but the menus here are varied and of a very good standard. Only the occasional buffet and barbecue were a little . disappointing, with limited choice. There were a small number of premium spirits not included, but nevertheless,the standard of cocktails was excellent. Situated right on the beach, water sports are included,as is a water taxi to take you to sister hotels where all inclusive applies for facilities and dining. This is a small hotel with a big heart. Please don’t change too much, especially your staff who all went above and beyond to make our stay very special.

I am incredibly disappointed with the management of chain ElegantHotels. We had a confirmed booking, but they changed our hotel last minute, offering us their sister property, The Coral, the house etc. This was extremely inconvenient and caused a lot of stress as we had planned everything around staying at The House. To make matters worse, communication was dreadful. They took ages to reply to our emails, leaving us in the dark and anxious about our accommodation. This level of service is unacceptable, especially given the reputation and cost of staying at such an establishment. I sincerely hope our stay improves, but this has left a very bad taste in our mouths. Avoid if you want a hassle-free vacation.