The Club, Barbados Resort and Spa

It has been quite a while since I wrote a hotel review but our experience at Club Barbados compelled me to write this review. My wife and I stayed at this resort for 12 nights from 23rd December 2025 to 4th January 2026 to enjoy and celebrate the Christmas and New Year festivities. To be fair, the hotel is compact with easy access to everything and the amenities such as pool and sunbeds were good. The meals were OK but became predictable if you stay past 4-5 days at the resort. Perhaps the 2 biggest selling points were the (a) wide range of the all-inclusive drinks and cocktail menu and (b) the great Sandy Lane beach to the left and the other beach on the right towards Holetown and also the beautiful sunsets. However, we found the behaviour and attitude of over 80% of the staff to be horrible and frankly, disturbing. We almost felt that the staff would first profile you then determine whether they would give you good or bad service, even after paying thousands of $$$. The staff did not seem to appreciate that their salaries and wages were as a direct result of us, as guests, chosing to spend our money to holiday at this resort. The staff mainly favoured the returning guests but we fear that once the number of returning guests starts dropping in the future, it might mark the decline and collapse of the resort. A few exceptions were the housekkeping staff, the water activities staff, the morning egg-station ladies and some of the staff at the beach bar, who were genuinely enthusiastic about our overall guest experience. A rough ranking of the staff with the worst attitudes towards us were: (a) The Bajan Breeze food truck staff - The worst of the worst. It was like they totally hated being there and were rude to us and some of the other guests. (b) (Some of) the reception staff - We had probably among the worst check-in experiences ever on the evening of 23rd December 2025 (and we have travelled a lot inter-continentally). The guys wanted to force us to accept a room we did not pay for and honestly we did not like! We were so upset and were willing to escalate to the Barbados Tourism Department the next day for being conned by the resort. The Manager came to our rescue after our sustained complaints and gave us a better room. (c) The dinner staff - We found that over 75% of the dinner staff did not seem very enthusiastic in serving us across most of the days at the resort. After serving our cold water, it became a long waiting game to receive our orders, and some spoke to us quite rudely. At times, we somewhat felt profiled and the staff determined that they would not give us good service. (d) The maintenance staff - On 2nd January 2026, while relaxing on the sunbeds in front of the beach in the afternoon, one of the maintenance staff who was dismantling some of the Xmas/ New Year tents and furniture dropped a table on my foot and almost broke my left ankle without any apologies. The manager-on-duty came and photographed my ankle but was more interested in me filling out the incident report instead of first caring for my leg and forms to be completed later. Luckily, my ankle was not broken. I observed that the staff who dropped the table was unsupervised and was moving the table alone meaning accident risks were high at this resort. The overall manager on duty later came to check up on me and then advised that they could get a doctor if it worsened. Overall, we were determined to make the most of our holiday and maintained our high spirits throughout the 12 nights. However, we believe that in the short-to-medium term, the staff at this resort will be the source of decline of customer loyalty and diminish the numbers of returning guests. They need to know that the hotel guests occupancy contributes directly to their livelihood and they should treat both new and returning guests equally and to the highest standards of hospitality. Bottom line, we will return to Barbados but we will avoid this resort!!!

The food is very poor. Not only is it the food less than appealing, they have long gaps between breakfast, lunch and dinner with no snack bar or food options. Most of the staff looks and acts completely miserable. Seating was also a challenge. There is a morning fight for good seats by the ocean. On the positive, the sunsets were gorgeous and the drinks were good. We will not be coming here again.

Our 5th visit to The Club, we absolutely love this place. Very friendly and welcoming from the minute you arrive and get handed a rum punch. We’ve met some amazing people there and in turn made some really great friends over the years that keep returning as we do and we think that is testimony to the great staff and on site amenities. We would like to thank Caroline and her amazing crew for making it another great experience, with special mention to Vinny, Kareene, Sophia, Dakari on the bars and Marcia and Coraline in the restaurant. Again big thanks to Rawle Sharad Michael and Bryan for the help at the water-sports. The room was clean and tidy when we arrived and kept that way everyday of our stay. The food was great along with the premium branded spirits. Keep doing what you do The Club as we will definitely be back to enjoy it again soon.

The place is well located on the west coast the room wasn’t ready upon late afternoon arrival these things happen, the room was a great size with a lovely view really good only lack of coathangers no big deal Dirty towels weren’t changed a couple of days otherwise no problems and very clean Nice pools generally good sunbed availability 90% of staff very good and helpful Food I would describe as average which was a fairly common point of view Description af a beach is pushing it but some sunbeds facing the sea and the sea and waterspouts was good Entertainment was average and the seating didn’t lend itself to creating a vibe Transfer good No lifts so choose floor wisely if you are older Nice friendly atmosphere of a small hotel Nice people I think perhaps needs a slight refresh wouldn’t put you off suits some think the staff and the people are the best bit Location really good to shops and restaurants ok shop on site close to supermarket hope that’s a fair review

An absolutely fantastic time was had by all of our party of eight at The Club Barbados in the first week of January 2026. Catering for all ages from 20 to 87, every single one of us had a brilliant time, and we would not hesitate to recommend it as a great place to stay. Everything was brilliant - the food and drinks, the service, the rooms, the spa, the activities and entertainment (sorry to the guests who had to put up with our karaoke efforts) and there is very little to fault. Yes, in places the place needs a little but of an update, and yes, the gym could be slightly better equipped, but if we were looking for perfection we'd have paid substantially more and missed out on the homely feel of the place. A HUGE thank you to every one of the restaurant and bar staff (and particularly Verbe who made us so welcome and greeted us with a big smile every day), Tre at poolside who made us feel like old friends and stopped for a chat and a laugh every single day, Michael in the Watersports team, Rohan for his pool volleyball game, all the reception staff who made check-in and check-out easy and helped us with taxis and information, the housekeepers who worked so hard in the heat and last but by no means least Guye for the astonishingly potent and delicious Club Delight cocktails! We cannot recommend this place enough. Thank you to every member of the hotel team and we hope to return one day soon!