Westin St. John Resort & Villas

We had a lovely time on the island. The Westin Resort is beautiful but we rented a vehicle onsite through their rental company O’Connor Car Rental and we were charged twice and having to try to get a credit for one of the charges is a pain and should never of happened in the first place. I do not recommend.

I am on property right now and it became clear the day we got here that this place was for sleeping only. The beds are comfortable. The food is terrible and the staff is lazy and rude. Seriously we have never stayed anywhere like this where the staff feels like they can basically tell you to go away. The Westin staff gets 5 stars for being unhelpful and RUDE. It seems empty (a staff member confessed it’s been slow for some years now) but ironically we can’t find a chair on the beach. There’s plenty of room but a lack of chairs. We called and asked if it was possible for them to move some chairs from the pool to the beach and they literally said “no, but you can”. Enough said. We rented cars and have done everything in our power to be off property as much as possible, where ironically the food and service has been amazing.

2/10, would not recommend. A few small positives: decent grounds, in-room washer/dryer, and a convenient location near a grocery store. Unfortunately, that’s where the good ends. Staff was consistently rude, facilities were dirty (especially the pool bathrooms), and the food and restaurants were bad and poorly staffed. The pool experience was awful — loud karaoke was forced on guests who were clearly there to relax.

We had a terrific time at the Westin St. John, one of the more beautiful properties we've at which we've ever stayed. Special shoutout to one of the managers, Dermica Olivieri. We had booked an upgrade to our room a couple of months before going, from a studio to a 2 bedroom with a loft. When first making the reservation earlier this year, only a studio was available and we're a family of four with two high school girls. Upon arriving they put us in a studio, the old reservation. There had been some glitch and didn't have the upgraded reservation. When I went to the front desk to figure things out, Ms. Olivieri was the consummate professional. I showed her the email from Marriott making the upgrade and forwarded it to her. After a few minutes to discuss with others, she came back and told me they didn't have a two bedroom available, so they were putting us in a three bedroom at the rate we booked the two bedroom. This made our stay even better and we greatly appreciated it. Another shoutout to concierge Susie Nicholas, another consummate professional. She hooked us up with a snorkeling trip, a night kayaking trip and an all day excursion to the baths at Virgin Gorda in the British Virgin Islands. Everything either leaves from the Westin or takes place there. The lure of St. John is some of the best beaches in the world - Trunk Bay, Cinnamon Bay and others. You have to take taxis there, pay cash only and it's expensive - $14 per person, one way, to Trunk Bay. So bring cash or be prepared to hit the ATM. Loved it all.

Service is mediocre. Had to get our own beach chairs, then when my husband was trying to adjust umbrella the guys came over loud speaker to say don’t bend the umbrellas lazy worker. They drive everywhere on golf carts almost running over guests. The room was clean. Nobody is ever at front desk to get extra keys. Difficulty checking in. But the ferry is a positive, love the wildlife