21c Museum Hotel St. Louis

the valet was so friendly, efficient and wonderful! Rosetta and Isabella made our trip seamless. we enjoyed our stay so much!!

Experience was fantastic! All staff were very personable and polite. Especially the valet Rosalyn and the rest of the crew! Hotel was very clean and in a great location. Really enjoyed the amenities as well!

Had a family member pass away near St. Louis, so I reserved three rooms as part of Amex Platinum deal, which is usually a positive experience. FAIL! The hotel was decorated nicely, and the rooms were spacious; however, there was excessive dust everywhere, the rings on the tables showed they weren't thoroughly cleaned, and the A/C wasn't working during a heat advisory. Within an hour of being in the room with a child with breathing issues, mind you, I called to get assistance for the A/C. The tech came up later and told me the AC was motion-activated, and I hadn't walked far enough into the room. At 3 AM, I realized that it didn't make sense, especially when the air was still not working. Contacted the front desk, and they said I could come down to get a key and move rooms, or a tech could come at 8 AM. I made the mistake of saying we'd wait on the tech since I had a sleeping child with me. At 8:45 AM, I went to the front desk to speak with the supervisor. He nonchalantly told me he'd send a tech up. He didn't, but I just so happened to see two men gazing out the window at a beehive right outside my room. Luckily, one of the men was the tech. As soon as he walked into the room, he told me the A/C was not working and they needed to get us into a new room right away. He said the compressor was out in the room, and took action to get us a new key and entry into the room next door. He was more helpful and accommodating than the guest relations supervisor, which is shameful. The next day was checkout day. Like I said, Amex offers a 4 PM guaranteed late checkout, but a hotel representative knocked on the door of all three of my booked rooms at 12:55 to tell my family members they needed to leave. The hotel was only about 40% full, based on a conversation I overheard with the Food Services Supervisor, so I suspect this was a predatory move because of the review I left. Well, we rushed to get out per their instructions, but the key cards had been deactivated, so at 1:01 I went to the front desk to have them reactivated for the elevator. I politely informed them that AMEX guarantees a 4 PM checkout, and given our experience, the last thing they should do is rush us. The staff member proceeded to tell me that late checkout was at 1, so it was correct that we needed to vacate the rooms immediately or be charged $25 for each additional hour. Of course, we left and just submitted our complaint through Amex, as we didn't want trouble, but I hope people read the reviews of the customer service experiences at this place. For the rate, it's not worth the risk.

Great atmosphere and close to attractions for kids. We travelled as a family of 3. The city museum, union station, and stadium are all close enough to walk. The service was great overall, Wyatt at the valet was a wonderful resource and friendly.

Lively hotel with great food and drinks. The Valet Isabella roselini was great. Awesome pool and the art exhibit was very enjoyable late at night with some cocktails.