21c Museum Hotel St. Louis

My son and I had booked a double queen room for one night several weeks before our stay through booking.com.a couple of days before we arrived we were in formed that our booking had been cancelled. Booking.com denied they had cancelled it. The hotel denied they had cancelled it. When we got to the hotel all they could offer us was a bunk room, which reluctantly we had to accept. Our thoughts were that the hotel cancelled the booking because they could re-book it at a higher rate. Hotel OK, but their booking handling must be questioned.

Hotel is absolutely gorgeous, the restaurants had delicious food, and all the staff we interacted with were very hospitable. It is such a cool concept to have a museum inside a hotel and we really enjoyed the art.

There are few new hotels downtown and this is a breath of fresh air. I highly recommend; rooms are nice, food is good, cocktail bar is good, breakfast and coffee bar are good and athletic center is wonderful. Steam room and sauna and lap pool with a jacuzzi. I enjoyed the lavazza coffee in the room, as well.

Loved the hotel, the art and the museum experience. Shout out to the orange penguin! The staff was very friendly and welcoming.

From the moment we arrived, Isabela greeted us with a warm and friendly welcome. The entire staff extended the same level of hospitality throughout our stay. A very pleasant experience at a lovely hotel.