Moonrise Hotel

Absolutely worst hotel experience in my life. There is a nightclub on the roof that played deafening electronic dance music until late in the morning. When I complained about it I was told the club is separate from the hotel so there was nothing they could do about it. The manager was alerted but was away for the weekend. He has still not responded. Who places a thumping nightclub above rooms and expects their guests to sleep? Staff were all very nice but were unable to help. Manager remains MIA. I would avoid this place.

This hotel is quaint, but not the 4 diamond experience in the description. The rooms are dated, our carpet was stained, and as other reviewers have pointed out, the rooms were not serviced from day to day. By serviced, I mean the towels were not changed or the room refreshed. We were told that you had to ask for this to happen even though there was no signage or indication that this is the case in their advertising materials or in the room. After inquiring about the issue and trying to get some clean towels, the front desk said they noted that we wanted our room refreshed for the following day (we were staying multiple days) and it was still not done. I happened to run into the housekeeping staff in the hall and asked them directly to clean the room and they did finally get it done. Although the rooms are disappointing, the hotel is in a great location and the front desk staff were friendly.

This is, by far, one of the nicest places I've ever stayed at in my 60 years! I'm not sure why there would be any negative reviews!? Our suite was impeccably clean and so tastefully done. Great views. The decor is exceptionally well done. The themes plays perfectly. It's a great little neighborhood that has a lot to offer. (Including the donut place on the corner!) The rooftop bar was a blast. Employees and guests were very friendly. I've never been to St. Louis before but I know I'm going back!

We have stayed at this hotel in St. Louis many times and enjoyed our stay however this time it was terrible! When we checked in, we were not told that there would be no room service. We arrived late and were tired so we didn't notice until the next morning that the sheet we were sleeping on had many stains on it. We also just had decaf coffee! I mentioned the bedding to the front desk and after being gone the whole next day and coming back late, 10pm our room was not made up and we were told that unless we ask specifically for room service it was not provided. We ask for room service the next day and that they come in a change the sheets. Well we got back to our room on the 3rd night and still no room service!!! I was not going to sleep on these stained sheets one more night. The front desk said there was nothing they could do, room service people had all gone. I finally asked that sheets and towels be sent up to our room and I made the bed myself. Come to find out we were sleeping on the mattress cover. The next morning on our departure we talked to the manager and all he could say was I'm sorry. Not good enough!

The Delmar loop has much more as far as restaurants and stores compared to downtown St Louis. We really enjoyed our stay. The staff were friendly and helpful, the decor was fun, and we were able to find free parking in the back all 3 night which was a bonus. Would stay again.