Moonrise Hotel

Location was perfect for the Delmar Hall concert we were attending. At first, the atmosphere was quaint and quirky. The room at first glance was spacious and welcoming. Once we unpacked and started using the room, we noticed how dirty it was... almost every surface had a layer of dust. The mirror was filthy and the bathroom was really terrible. The floor was sticky and someone's contact lenses were still stuck to the tile. We had to clean the coffee maker before even attempting to use it. Someone had spilled something (we hope that's what it was) down the side of the night stand and we cleaned it ourselves. We were there 2 nights and had to ask for a bar of soap, which they were out of! What? We both joked that the cleaning staff should tip us for how much we had to do. An old hotel is one thing... a dirty hotel is another. In addition, the furniture was very uncomfortable. Because we booked through Sam's Club Travel, we were told any issues would have to be address with them. If location is your main concern, bring some wet wipes and have a great time! If cleanliness and comfort are your thing... go down the road to the next hotel.

We stay at the Moonrise a few times a year and it was again a very enjoyable experience. An extra shout out to Elisia at the Eclipse restaurant. She went above and beyond to make sure we made it to our concert on time and was a joy to get to know

Absolutely worst hotel experience in my life. There is a nightclub on the roof that played deafening electronic dance music until late in the morning. When I complained about it I was told the club is separate from the hotel so there was nothing they could do about it. The manager was alerted but was away for the weekend. He has still not responded. Who places a thumping nightclub above rooms and expects their guests to sleep? Staff were all very nice but were unable to help. Manager remains MIA. I would avoid this place.

This hotel is quaint, but not the 4 diamond experience in the description. The rooms are dated, our carpet was stained, and as other reviewers have pointed out, the rooms were not serviced from day to day. By serviced, I mean the towels were not changed or the room refreshed. We were told that you had to ask for this to happen even though there was no signage or indication that this is the case in their advertising materials or in the room. After inquiring about the issue and trying to get some clean towels, the front desk said they noted that we wanted our room refreshed for the following day (we were staying multiple days) and it was still not done. I happened to run into the housekeeping staff in the hall and asked them directly to clean the room and they did finally get it done. Although the rooms are disappointing, the hotel is in a great location and the front desk staff were friendly.

This is, by far, one of the nicest places I've ever stayed at in my 60 years! I'm not sure why there would be any negative reviews!? Our suite was impeccably clean and so tastefully done. Great views. The decor is exceptionally well done. The themes plays perfectly. It's a great little neighborhood that has a lot to offer. (Including the donut place on the corner!) The rooftop bar was a blast. Employees and guests were very friendly. I've never been to St. Louis before but I know I'm going back!