Moonrise Hotel

I give 0 out of 5 for this hotel. This hotel sucks!! Why? I am currently staying on 7 the floor and the noise from 8th floor bar is too noisy that I cannot sleep as I need to get up at 5 am to go to airport. I called the front desk, and the attendant says he cannot do anything about it and the music noise will continue until midnight. He hung up on me. So when I called to ask why he hung up on me, he was yelling that he can’t do anything about it and I needed to talk to the manager. Apparently there is no attending manager in the evening in this hotel. The attendant can’t do anything in an emergency. I strongly recommend anyone against this hotel.

Great location for a concert we were attending at the Pagent. Everything was great! We will absolutely stay here again for any trips we have to the St. Louis area.

We stayed at this adorable boutique hotel for one evening during a road trip. It was a great place to land. The hotel is decorated all in Moon theme and it’s really well done. The hotel staff was very, very friendly and inviting. Our room was very clean and comfortable. We were also driving along with our 10 pound dog who also enjoyed his experience. Everyone was very warm and friendly. There was coffee in the room, a lovely fitness room, and easy access to refilling our water.

I had stayed at Moonrise two years ago and had a pleasant two night stay. Upon returning due to the positive experience, this three night stay has been quite different. Housekeeping came automatically day two and did a partial clean. When we asked for housekeeping to complete the tasks the next day, we left for a local graduation, and returned 10 hours later with no response from housekeeping. When I asked about this at the front desk, the man told me that housekeeping only comes upon request and they were gone for the day. If they are upon request, why not have said that from the beginning, and why did they come prior day when we didn't request? There is nothing in writing in the room about "green" housekeeping policy or choices. This is odd...not sure if management works here or staff is missing or?

We came to St. Louis for our anniversary and selected the moonrise based on reviews and overall online recommendations. Nothing disappointed completely, but nothing wowed us either. We were very excited about the prospects of the rooftop bar, which ends up being a nice rooftop sitting area where you can sit after going inside and getting a drink from a very bland looking bar with all entertainment being provided by one JBL 110 speaker inside. The room was a typical boutique hotel room, not large but supplied everything we needed. The bed was mediocre and the shower was a major disappointment. Very little pressure from a directly overhead showerhead. Enough to rinse off, but not get a good solid wash. The location advertised as well online, but there really isn’t that much awesome. The most activity on the street was of course the dispensary across the street. Fortunately, it is St. Louis, so a short Uber gets you to other areas and lots of great restaurants and more.