The Ritz-Carlton, St. Louis

Multiple issues. The bed was covered by a mattress pad that didn’t extend to the bottom of the bed which for a 6’5 foot man is very frustrating and woke me up many times. Valet parking was very disappointing. We called ahead at time before coming down 10-20 minutes before and the car still was not there, and we had to wait up to 15 minutes to have the car. I spoke to the manager who said this is not a typical complaint we receive, must have been just two bad times. Definitely didn’t provide the costumer service I would expect from a nice hotel. Older building with no fans in the restroom. No pool. The positive nice big gym with peloton bikes and spa.

When I think “Ritz”, I think luxury. And this hotel never fails to impress. If you are looking for luxury along with a friendly staff, the Ritz is it! We were greeted at check-in by Kenna who actually made a stressful travel day vanish. She was determined to turn our day around and she did so. Our room was spacious, bright and very well appointed. All of our encounters with staff were positive. You cannot start off your day without smiling if you are lucky enough to have Paul as your server. As always, it is “their pleasure” to serve their guests.

The staff were already fielding my questions via the app once I checked in. The front desk staff helped me out big time, may it be filling up my water bottle or helping me with my reservation(my fault). Calyssa and Maggie helped me the most! Felecia had me cracking up in housekeeping! Love her! Gwen brought us dessert one night! I loved Gwen! Then both nights we dined at Casa Don Alfonso. Juan Pablo was my expert waiter both nights. We did the sorbet experience one night and pasta experience with Calvin another night. I could eat every meal there. Incredible. I can’t wait to come back!

Stayed here after a soccer game in which it was 36 degrees heavy rain and wind. When we entered the hotel o felt a bit like the opening seen in crazy rich Asians except I could not buy the hotel and we were welcomed with bright warm faces. The room was perfect there is a softness and warmth to the room. We had a king bed and rollaway and there was so much space this did not seem crowded at all. Endless hot water was a bonus. Super quiet. Room service food was yummy and elegant and nice big tv that we could watch a movie on while everyone was nice and warm under the blankets. Just needed a fireplace. 😀Just a soothing overall stay.

We didn’t stay at the hotel just visited the bar for a few drinks which were well made and the service was exceptional. They have a fantastic drink menu and also have a sushi bar area and food available also.