The Ritz-Carlton, St. Louis

Will not be able to review as our reservation for this weekend (as well as that of 30 other rooms booked for a wedding) was cancelled due to some sort of contract the Ritz has with the NHL and the local hockey team making the playoffs... Really? The Ritz? Apparently we are all being rebooked elsewhere (and our rooms will be paid for by the Ritz), but this is beyond unprofessional and frankly inexcusable. Lost our business forever (and after scanning some of the recent reviews, it appears as if they did us a fovor).

I initially visited there June of 2024 to celebrate my Son birthday we usually go to the Four Seasons but I decided to go to the Ritz since I had never been we found a used razors in the bed. We contacted management they apologized offered us a night stay for another time to come back to make up for the razors on the bed which put a damper on the birthday celebration. Fast forward March 2025 we used the complimentary stay to celebrate my oldest daughter birthday . Upon arrival we asked if they could take our luggage to our room so we could stop at the bar they said they did not take luggage to the room. Valet did park my car however no luggage. I knew it was a lie that he could bring the luggage up and according to management he was supposed to if asked so we took them up ourselves. Ordered food it was cold as they had given us a food voucher we asked if all our food we ordered could be warmed but it was still food so we walked to 801 chophouse to get hot food. The bed in the room was extremely uncomfortable I pulled the duvet back it had feathers falling out we took pictures. Also the floor in the bathroom had some orange substance on it we took pictures as well. I feel they purposely gave us any room as I sent these pictures to management they would not return my call they only said the guy outside at the front door was supposed to carry my luggage up.

This hotel is one of the nicer options in St. Louis, with a great location and friendly staff. I stay here several times a year, and while it’s a decent hotel, it does feel a bit dated for 2025. The TVs only offer streaming through Netflix and YouTube, and in some rooms, I’ve noticed cracks in the ceiling and yellow stains around the crown molding. While it may not quite live up to its five-star reputation, it’s still one of the better choices in the city. I just hope they update the aesthetics and refresh the rooms and bathrooms—a simple paint job could make a big difference!

The hotel itself is beautiful and the public areas are clean and well maintained. The room was also clean and well kept. The location of the property was perfect for me and I felt very safe walking around the local neighborhood. While the hotel and location are nice, don’t expect the typical Ritz Carlton experience. The few staff interactions that I had were pleasant enough, but I was never greeted while entering/ exiting the property many times nor when arriving or departing in an Uber. There was also no turndown service provided. The service at The Cigar Club was also abysmal. When I entered, there was only one party there. Despite the lack of tables to serve, it took over 20 minutes for someone to take my order. The gentleman who took my order made it clear that he did not know what he was doing (literally said so himself). While these things are not terrible, I expect far better service from the Ritz Carlton brand. The stay was fine, but I would hesitate to return, especially at the rates charged (680) making it the most expensive hotel in St. Louis at the time of my stay.

Top notch service and luxury amenities Love this location. Stay for business a couple times a year and always enjoy this beautiful hotel. Great walkable area near lots of shops and my office. Great food, drinks, and service every visit. One of my all time favorite places to stay