The Ritz-Carlton, St. Louis

Safe & Convenient Location I chose the Ritz-Carlton because Clayton is easily the safest and most reliable area to stay in when visiting St. Louis. Given the reputations of some surrounding neighborhoods, this location provided great peace of mind throughout my trip. Exceptional Service & Dining The staff was consistently friendly and helpful. A special shout-out to Paul at Casa Don Alfonso, who was incredibly accommodating and made my dining experience truly enjoyable. Don’t skip the pastry selection—it is magnificent! I even brought a few truffles home to extend the experience. Fitness Center Feedback The gym is impressively large for a hotel, featuring eight treadmills and a solid variety of weight machines and dumbbell racks. However, the dumbbells themselves are showing their age. For a property of this caliber, an upgrade to the free weights would really bring the fitness center up to the "Ritz" standard.

I go last time vacation with my friend & family This hotel but housekeeping manager she name is ( Ms.JENNIFER LYON ) I met the worst person in my life so far. She don’t no how to treat & help to guests wtf again when i see her next time their i talk or call with Marriott CEO…others service,members are so good thank you.

I was excited to enjoy a pampered evening of peaceful sleep. But the reviews led me astray. This is an exceptionally old and dumpy property. The lobby is well appointed and impressive. The staff are professional and friendly. But the actual floors, hallways, and rooms look like any other middling Marriott. The air quality in the room is terrible. Fingers crossed for a decent coffee tomorrow.

Excellent stay at the Ritz. We were here for MBA conference so it was very busy at the hotel but our stay was perfect. Staff was exceptional and very friendly. Shawket (Bellman) was always very friendly and so helpful. Super clean and very comfortable beds! My favorite place to stay in STL

Multiple issues. The bed was covered by a mattress pad that didn’t extend to the bottom of the bed which for a 6’5 foot man is very frustrating and woke me up many times. Valet parking was very disappointing. We called ahead at time before coming down 10-20 minutes before and the car still was not there, and we had to wait up to 15 minutes to have the car. I spoke to the manager who said this is not a typical complaint we receive, must have been just two bad times. Definitely didn’t provide the costumer service I would expect from a nice hotel. Older building with no fans in the restroom. No pool. The positive nice big gym with peloton bikes and spa.