Le Vallon de Valrugues & Spa

We had another very enjoyable stay at Le Vallon de Valrugues with our family. It is always a pleasure to come back, and the hotel continues to offer a wonderful Provençal atmosphere. The setting and gardens are beautiful, and the Rosemary Suites are amazing spacious, comfortable, and perfect for a relaxing family stay. The pool area and surrounding gardens are also lovely and really give you that special Provence feeling. Another great service is the hotel shuttle, which takes you into the town centre or to nearby restaurants. We have known the two drivers for several years now, and they are always extremely friendly, professional, and helpful. They also have excellent knowledge of the region and are happy to provide recommendations and information. Breakfast is served as a buffet and offers a very good selection. However, one change this year was difficult to understand: even when breakfast is included, fried eggs are now charged separately. Considering the room rate is over €800 per night and the breakfast buffet itself costs more than €40, this feels out of touch with the level of hospitality and customer experience one would expect from a hotel of this standard. Unfortunately, the main disappointment this time was the restaurant. Since the change of chef, the evening menu has become rather basic while prices remain quite high. The restaurant staff are friendly, but the service and organization could be improved. This is especially unfortunate because the restaurant used to complement the overall quality of the hotel much better. Overall, Le Vallon de Valrugues remains a beautiful hotel that we really enjoy visiting as a family. The setting, gardens, pool, suites, shuttle service, and many of the long-standing staff make it a special place to return to. With some adjustments from management particularly regarding the restaurant, service organization, and breakfast policy it could easily return to the excellent overall standard we have experienced here in previous years.

We enjoyed our stay overall. The hotel grounds are absolutely beautiful, and it is conveniently located short walk to town. Our Deluxe Suite with Terrace was spacious and comfortable, although not particularly stylish. The staff were welcoming and friendly throughout our stay. One area where the hotel could improve is its food offering for families. While the property advertises itself as family-friendly, we found the dining options for children surprisingly limited. The pool menu had very few options that appealed to our child, and the pizza was disappointing. There was also very little flexibility to accommodate simple requests. Dinner for adults was delicious, and breakfast was very good overall. For couples, this is a great choice. Families travelling with children, however, may want to review the menus before booking if having a wider range of child-friendly dining options is important. Overall, we enjoyed our stay - but would we go back to Saint Remy and stay here a agin - no. The hotel has a beautiful setting, friendly staff, and a convenient location, but we felt there was room for improvement in its dining options and flexibility for families. I think if you are a couple it is much better. Value is ok: I didnt feel we overpaid for what we got in the area.

We (my husband, sister and I) recently returned from a visit to Southern France and we enjoyed our stay at Le Vallon De Valrugues. If you are looking to stay near St. Remy but not in town, this is your place. You can easily walk into St. Remy in approx 10 min. Although we had a lovely time and were treated very well by the staff - in my opinion, the hotel definitely needs a face lift. The outdoor areas are well kept and attractive - lovely pool area and grounds, really nice and plentiful outdoor breakfast, and easy parking. What needs to be improved are all the public areas (and gym, spa) including front desk / check in and the room decor. We booked a junior suite which was spacious and clean - but again, old decor, dim lighting, bathrooms that needed upgrading. we met some guest staying in "houses" on the property and they said the houses were really nice. Other guests we chatted with agreed with our critique. The staff was all wonderful - helpful and friendly. Merci to you all! All the front desk, porters and concierge are warm, welcoming, and kind. Although listed as a 5 star, it's really more of a 4 star. The bones are there and it has the potential to be really superb.

We have just come back from a short tour of Provence, and this was my pick of the hotels we stayed in. I think the main picture gives the impression that the hotel is quite large, but I personally don’t feel it does full justice to the hotel building and especially the delightful setting. This is a lovely and stylish boutique hotel. The gardens and pool are very well presented and the bar and restaurant excellent, with very friendly and helpful staff, especially in the bar! A very special mention must go to Evita from the concierge, who made us feel so welcome, recommended and arranged trips and reservations for lunch, ensured we were looked after at breakfast and generally just made us feel very special. She in particular, is an absolute credit to the hotel! Thoroughly recommended!

Check-in makes you feel that you have landed in a Monty Python movie but not in a good way. The only person at the reception is also showing the hotel amenities, and the rooms to the guest. So, if you have two persons in front of you, which was my case when I checked in, you are in for a 30-40min. wait before you get your room. In my case, the suite was not ready at 3pm, so I had to wait an additional hour. Patience is again key if you want to call anybody, whether the front desk, room service, or housekeeping. I felt lucky when I could get someone on the phone after trying for close to half an hour. Among the number of issues with the suite, my refrigerator was lukewarm but nothing could be done about it because this was "the way it is supposed to be". On the positive side, the building is nice, the restaurant is solid, and the valet from the parking, who is also the baggage handler, was very nice. Not enough to fully compensate for the disappointment though, especially as a Hilton Honor Diamond Member.