The Ritz-Carlton, St. Thomas

I want to start by saying the customer service was great. My major complaint involves the uncomfortable room temperature. The thermostat read 66 degrees, however the room was also showing 77 or 78 degrees. The bathrooms had absolutely no air flow and it was miserable to shower unless you took a cool or cold shower. FYI - Wear comfortable shoes because the property is large and hilly. You have to walk up hills and stairs too get everywhere on the property basically.

Just returned from a week stay at The Ritz in St. Thomas. First, it is HOT. You have to be in the water or its very uncomfortable. Unfortunately, the service is not at all what a Ritz usually is. The staff is all very slow - "island time " is real but still not sure why. Everything took a LONG time - ordering water, etc. The communication between the staff is very poor. There are no-se-ums and mosquitos at night and they bite ! I had over 100 mosquito bites and the hotel did nothing to help with my discomfort. I am very disappointed in my experience at this Ritz. I have been too many Ritz Carltons and this by far has been my worst experience.

I stayed here in late June which is the start of the low season here. The hotel didn’t feel crowded as a result. It’s a nice property located on Turquoise Bay and Great Bay on the east side of the island. It’s about a 40 minute drive from the airport to the hotel. The hotel property itself is nice but shows its age in little things. Cracks in the marble and stucco, slow water pressure in the bathroom, peeling paint on some of the exteriors and holes in the chair fabric at Bluewater are a few examples. Still the service is good, people are friendly and the views are pretty. I had an ocean facing room where I could see sunrise but not sunset. The food and service at Sails (lunch) and Alloro was good (especially for island food). Special shoutout to Gwendolyn who was my server at Alloro. She is exactly the kind of excellent help you expect from Ritz Carlton. There is a Ritz Kids location and there are two pools (one kid and one adult). Beach is small but adequate. It’s expensive here but overall a good place.

The Ritz is such a wonderful place to spend your honeymoon! The staff was so helpful, friendly, and welcoming. My husband and I had gotten in an accident on our way to the hotel and they took complete care of us which was so appreciated. The place is stunning and there is so much to experience.

5 out of 5, best of the best. We closed out our USVI vaca with a stay at the Ritz on St. Thomas and it was incredible. The staff gave us a 5 star welcome and a nice room upgrade. Bruce was fantastic, getting our bags and carting us around and making sure we had everything we needed. We had a fantastic dinner at Coconut Cove - recommend the beet salad and Caribbean Chicken pasta. The Club Lounge was so awesome, beautiful and delicious food and super friendly staff. Cant wait to come back!!