Don Gregorio Grand Hotel

Superb stay. A perfectly positioned hotel with excellent service and attention to detail. The suite on the top floor is exceptional. The only suggestion would be to take out the plastic plants everywhere and run the fountain in the courtyard. We will return.

Great Location. We had a street view and loved waking up to look at the church and trees in front of us. Just Beautiful. Rooms were nice and clean. Friendly Staff. I'm only giving a 4 star due to our room being a little hot. Other than that loved this hotel. Nice and very charming.

A beautiful 14 room 5 star hotel. Our room was well equipped and very comfortable. Lovely bathroom with bath and separate shower. Excellent Wonderful staff. Excellent valet parking service. Close to lots of restaurants and only a short walk to the cathedral.

The hotel itself was boutique and quite charming. The food was nice although a wedding party had commandeered most of the common amenities. What was most disappointing was the noise in our room. There was the loud sound of running water all night which meant literally no sleep at all - despite needing to wear noise cancelling headphones which still struggled to block the sound out!! We travel a lot and understand noise sometimes in inevitable but this was known plumbing issues not other guests. Worse still was that management knew of the issues but no-one mentioned anything until we were booking out. Their non disclosure was disappointing and dishonest. We were not able to make an informed choice about our stay. It was entrapment of a deceptive type. When I raised the issue in the morning with management the response I got was “ahh yes we know about that, it is a water pressure issue. You should have let us know and we could have fixed it”. In other words bad luck. No repair or attempt to repair our experience. It was a potential issue they were aware of they should have made us aware as paying guests without trying to have the issue addressed at 1am in the morning. It was hard to get any attention with a wedding taking up so much attention until the early hours of the morning. I feel as if we were misled and taken advantage of. If you cannot get any sleep in hotel everything else is peripheral and unimportant. A bit more upfront transparency and honesty on potential room issues is needed by this hotel to manage expectations. As Marriot Platinum members we are well aware of hotel acceptable minimum standards and are usually quite easy going and low maintance, but no sleep, even though management knows prior of the issues, is not good enough. We would not recommend or stay here again.

Location, staff, room size, room furnishings, floor quality, breakfast and concierge staff were all excellent. After one night, we noticed our room was hotter than the public areas. We asked the front desk for help after we had tried various AC settings without improvement. They reported that a technician took a look and that our AC was operating as it should. It was still too hot. We suffered in the afternoon and evening heat for our 2nd and 3rd nights. No one bothered to ask if the issue had been fixed. What was especially unfair was that the hotel public areas were all adequately air conditioned. It was just our room as far as we could tell. We really wanted to praise this hotel because of all the positives. But if the hotel can air condition the lobby, they should be able to air condition all the rooms.