Grand America Hotel

i was looking forward to bringing my wife here after I had been here many years ago. It was perfect after having an active several days in Park City. The Spa experience is wonderful, my wife and I each had nice massages, they have a nice lounge with drinks and snacks, sauna, steambath, sveral shower head rooms to choose from. I had left my chain in the pocket of my robe in the locker. The next day it was found in the laundry and security met me to return it. They also have a separate indoor pool which is huge on the 4th Floor and has a jacuzzi there. Private elevator entrance for those coming from the spa area. Walk in entrance for anyone else at the hotel. The Executive Suite is very spacious, had an outstanding west facing view on the 15th floor. Gold accented bathroom, tub, shower, 2 safes, 2 robes, finely appointed. Such a treat. Beautiful lighting outside in their courtyard. ( Picture -Video taking ) So many children and families enjoying the Gingerbread house inside and Chirstmas window motifs. Wonderful to see afternoon tea time with a Harpist playing. Spent time in the business center, it was nice to have a somewhat private spot in there getting some business done on my laptop. And of course I was eventually offered coffee or tea. No thanks but a nice gesture.! The New Years Eve Brunch in Laurel was superb. Such a quality display and quality of variety and taste. Love the 3 man band, they were so good unique instrumentals, what is their name ? Great way to end the year, Im just surpised they dont have a New Years Eve Bash inside to end the evening (Year ) Thsi is a rare find. Affordable Luxury

Stayed over the holidays and was incredibly disappointed. The Grand America isn't what it used to be. The holiday decorations in the lobby were great, but housekeeping was shockingly bad. We specifically requested NO housekeeping service, but they entered the room anyway to allegedly tidy up and literally took our holiday decorations, unopened food, and an unopened bottle of expensive wine. There was absolutely no way these items could be confused as trash. The front desk said there was "some miscommunication" and only offered a credit, which hardly covered the cost of the wine. We spent a few hours going through the rest of our belongings to make sure nothing else was missing. This is not how you want to spend a holiday vacation. The hotel used to be well-run and maintained. It just isn't the case anymore. The chair and sofa in the room even had stains on it and the carpet needed to be replaced. This place just isn't worth your money.

We stayed with family (extended) and we had a grouping of three executive suites. All of our rooms were spotless, well-appointed, and extremely comfortable. There were robes for all adults - I loved the robe so much I purchased one from the gift shop to take home! The staff is extremely well-trained in hospitality (something that seems to be a forgotten art these days). We were here during the holiday season and the grounds were absolutely GORGEOUS. Just a lovely stay enjoyed by us all: parents, teens, and young children - a true Christmas miracle! The only thing I am sad about is not being able to make a reservation for the afternoon tea. I do wish hotel guests would receive an option to book as they reserve rooms but other than that, a wonderful stay. Next time we are in SLC, we will be at the Grand America. Five Stars all around.

We stayed over the holidays and underestimated how busy the hotel would be. Ambience: the lobby was very crowded and having to wade through people blocking access to the guest elevators and children running up and down for the window viewing was overwhelming at times. The building, however, is beautiful and we enjoyed walking through the quieter areas. Accommodation: we liked the spacious executive Queen suite, and the bathroom was luxurious. We were disappointed that a 5-star hotel only provides paper cups in the rooms - this was remedied when proper cups were delivered to our room on request. Dining: the Christmas Day buffet was a disappointment, and we did not feel it justified the price. The service was attentive, but the music was too loud, the food was lukewarm and there were not enough healthy options. The afternoon tea, however, was wonderful with nice service and a better ambience. The only negative was that a gratuity was automatically added to our bill, with an option to add yet another gratuity. For two people, the gratuity amount should be at our discretion, and we would probably have tipped more had this been the case. In general, we enjoyed our stay, but we consider this to be a 4-star hotel charging 5-star prices.

This is a very nice hotel esp. for the price. The public areas and grounds are beautiful. The rooms are clean and the bathrooms are well appointed. The gym and indoor swimming pool are also very nice. There is a sauna and steam room but only available if you book a spa service. The staff can be very friendly. That said, I am a bit confused that some sites rate the hotel as "5 stars". It is clean and comfortable but do not expect that this will be the Four Seasons or similar. It isn't nor does it try to be (nor is it priced to be). If you're looking for that level of luxury and service, there are several choices in Deer Valley. Still, if you're just looking for a comfortable place in downtown SLC for a few nights with nice facilities and more charm than a chain business hotel, this is a good choice.