Grand America Hotel

I am writing to express my sincere appreciation for the exceptional hospitality I received during my recent stay at The Grand America Hotel, which was my third visit. I brought my daughter to celebrate her birthday, and I was incredibly grateful for how Roberto Martinez made it possible for us to have an afternoon tea dining celebration with my family. Even though they were completely booked on Saturday, September 13th, he made our request for this celebration possible, and I was so happy he made this happen. Another special touch I loved was coming to our room to be surprised with a beautiful birthday cake; my daughter loved it very much. I can’t wait to return next year; I plan to bring my mom, who is turning 80 years old, and would love to experience the afternoon tea again. The Grand America Hotel is truly a magical place to stay; everything is so clean, and I love their customer service. Thank you for making this stay special too. Sincerely, Tania Mitchell

Hotel was nice. Room was spacious. Lots of amenities and options within the hotel. One leaking faucet but everything else was clean and well thought out.

A wonderful 5-day stay from start to finish. We loved our large spotless room with a view of the Wasatch Mountains. The hotel's amenities--lobby tea, dining, spa and gym--are amazing and the staff attentive. A shoutout to Mal the concierge and Matt, evening manager. On the night before checkout when a fire in a restaurant nearby filled the hotel with the odor of smoke, Matt handled inquiries and requests with grace and was responsive to several guests that needed to change their accommodations. Rooms on the lower floors were not as badly affected by the smoke odor as the higher floors. He found us a room on the first floor that allowed us to sleep peacefully that night. Matt handled the situation in the best possible way for guests who needed special care and had congregated in the lobby due to this issue.

This hotel is simple splendor at its best. The rooms are airy and so filled with class. The scenery from my room was urban. The courtyard was so welcoming. The staff have been excellent. It was a perfect place for our conference.

This hotel is beautiful from the grounds with beautiful gardens, to the marble lobby and beautiful interior. It feels like you are immersed in a different era of grandeur from the moment you enter. The rooms are luxurious with marble bathrooms and soft bedding. Nespresso machine. Lovely robes. Amazing view of the mountain from this side of the building (room 1173). Lavender Bigelow toiletries. And the staff was extremely pleasant as well. I am so looking forward to staying again during my next visit to SLC.