Grand America Hotel

This hotel has become our go-to when in Salt Lake City. So when family joined us from Germany for a ski vacation, this became the first stop. Everyone had a good time, and their comfortable beds eased the jet-lag. The only downside was that you cannot get a regular breakfast on a Sunday, because they serve only brunch.

Worst Sunday brunch ever. Food was terrible! They did not restock anything. It look like most of the entries had been out from the start of the day. Service was horrible. Most of the staff stood around on their phones.

Went for a couple weekend for my husband’s birthday. Enjoyed the massages at the spa, drinks and appetizers at Gibson’s lounge, and room service. Rooms are beautiful, clean, and comfortable. The staff is incredible and provides top notch h customer service. We’re already planing our next trip back.

i was looking forward to bringing my wife here after I had been here many years ago. It was perfect after having an active several days in Park City. The Spa experience is wonderful, my wife and I each had nice massages, they have a nice lounge with drinks and snacks, sauna, steambath, sveral shower head rooms to choose from. I had left my chain in the pocket of my robe in the locker. The next day it was found in the laundry and security met me to return it. They also have a separate indoor pool which is huge on the 4th Floor and has a jacuzzi there. Private elevator entrance for those coming from the spa area. Walk in entrance for anyone else at the hotel. The Executive Suite is very spacious, had an outstanding west facing view on the 15th floor. Gold accented bathroom, tub, shower, 2 safes, 2 robes, finely appointed. Such a treat. Beautiful lighting outside in their courtyard. ( Picture -Video taking ) So many children and families enjoying the Gingerbread house inside and Chirstmas window motifs. Wonderful to see afternoon tea time with a Harpist playing. Spent time in the business center, it was nice to have a somewhat private spot in there getting some business done on my laptop. And of course I was eventually offered coffee or tea. No thanks but a nice gesture.! The New Years Eve Brunch in Laurel was superb. Such a quality display and quality of variety and taste. Love the 3 man band, they were so good unique instrumentals, what is their name ? Great way to end the year, Im just surpised they dont have a New Years Eve Bash inside to end the evening (Year ) Thsi is a rare find. Affordable Luxury

Stayed over the holidays and was incredibly disappointed. The Grand America isn't what it used to be. The holiday decorations in the lobby were great, but housekeeping was shockingly bad. We specifically requested NO housekeeping service, but they entered the room anyway to allegedly tidy up and literally took our holiday decorations, unopened food, and an unopened bottle of expensive wine. There was absolutely no way these items could be confused as trash. The front desk said there was "some miscommunication" and only offered a credit, which hardly covered the cost of the wine. We spent a few hours going through the rest of our belongings to make sure nothing else was missing. This is not how you want to spend a holiday vacation. The hotel used to be well-run and maintained. It just isn't the case anymore. The chair and sofa in the room even had stains on it and the carpet needed to be replaced. This place just isn't worth your money.