Kimpton Hotel Monaco Salt Lake City

While an attractive boutique hotel, I will not be returning due to the petty and unexplained charges on my bill when checking out. First, there was a daily "Conv Tour Assess" of a $4.38 daily charge for two of the three days, and a $5.88 charge for the final day. This charge was in addition to both a state sales tax and a "City Occupancy Tax" daily charges. I asked what was the charge and the explanation I received was that it was an additional tax. Upon looking it up, it is not a tax, but rather a " tourism-boosting initiative funded by a 2% surcharge on short-term hotel room rentals" for the purpose of "marketing, brand awareness, and incentives to secure large-scale events" for Salt Lake City hotels by a private, nonprofit corporation responsible for the promotion of Salt Lake as a convention and travel destination. I had not previously been assessed this charge in staying at any of the SLC Hampton Inns Well, I take great issue with being assessed a charge that is not a governmental tax by a hotel for their own advertising purposes. This is one of their expenses solely for their own business generating advertising purposes and has nothing to do with my stay. It should be part of the rate as it is not a tax and it should not be held out as a tax. Further, I paid a nightly "package" rate that purported to include breakfast. Upon checking out, I was told that breakfast was not included but rather a $50 daily credit toward breakfast. Additionally, however, there were additional charges for "F&B tips" which were well in excess of the amount of the tips I left each day. I asked and was informed that the charge was the tip, plus tax on the charge for breakfast. So let's see ... I paid an increased daily package rate that purported to include breakfast and I am paying both a state and city tax and the tourism boosting chage on that daily package rate, and now the hotel is presumably double-charging those same taxes on their charge for breakfast (I assume they are not charging the taxes on the tips I left which would really be head-spinning). In any event, when I complained about these double-tax charges, the manager removed them from the bill. Perhaps I expect too much but a decent hotel stay should not involve a negotiation over bogus charges at check-out.

I have to say this is one of the nicest hotels I have stayed in -- nice rooms, nice smell when you walk in, nice location and nice people. You can text the front desk and then have the desk text you right back with your question answered. Sebastian was so great -- he also followed up. The bathrobe is so nice as well. My room is nice but I'd have liked a bigger bathroom. I bet if I asked for it --the front desk would help me out. You can walk to the restaurants around the place -- I come here for work and never find a need to go to any other hotel. I like this place, a lot.

I am a big fan of Kimpton properties and this has been my favorite. This beautiful hotel with full restaurant (Bambara) and bar (The Vault) is so freshly maintained and beautiful envisioned in terms of decor and comforts. Generously sized rooms and new bathroom- from start to finish this was a wonderful stay. The front desk staff and doormen are so welcoming and helpful. I would absolutely recommend this property and am excited to return.

I stayed here with my son for 2 nights on a Chase Edit reservation. The location is nice in downtown Salt Lake City. Upon checking in, Carl said there were no upgrades available for Chase Edit customers. After checking in, I looked online and saw that there was 1 suite available for the dates of my stay. The room we had was small, but sufficient. There is no pool at this hotel. Breakfast in Bambara was nice. However, on my 2nd breakfast, they only gave me half of a link of chicken sausage with my order instead of a full link as previously done. They apply a $25 credit for 2 people for breakfast, so $50 total. We also had dinner at Bambara, which was very nice. I requested a late checkout and was told by Carl that 1:00pm (normal checkout time is noon) was the latest they could do for Chase Edit customers. Upon checking out, they did apply the $100 property credit to the amount we spent for breakfast over $50 and what we spent for dinner. Valet parking is $47 a day, but there are parking garages nearby for less. I parked right next to the hotel in a garage using the parkwhiz app for $24/night. I would probably stay here again, but would also look at other options before doing so.

My daughter and I had an amazing experience. Kelsie and the entire team went above and beyond to provide excellent customer service. We will definitely again!