Hotel Contessa

It is sad to leave this review as I’ve always looked forward to staying at this hotel when in San Antonio. My mother had passed away and I needed a couple nights to just get away. We arrived much earlier than expected and I called to see if there was any chance with getting an early check-in. Upon contacting the hotel I was told no, however after being put on a brief hold, I was told I could for a $40.00 fee. I really didn’t care, as I needed to get in a room to relax and take my mind off the last several days. Upon arrival, a wonderful person named Eddie met us and was a breath of fresh air. We checked in and he escorted us to our room. He opened the door and as I entered, I see……shoes…..luggage….towels and said, A….. someone is in this room!! We slowly backed out, Eddie contacted the front desk and asked that we get a room that is unoccupied (made me laugh) and we were given a new room. The evening was one of just wanting to relax and that we did. The next day, we spent the majority of the day on the Riverwalk and arrived back in our room around 3:00. Our room had yet to be cleaned, so we noticed housekeeping was a few doors away, so we went downstairs to the setting area and waited until 4:30. Figuring our room was cleaned, we go back, only to find it still not cleaned. However, housekeeping was one door away! At 5:15, I looked out and she was gone. I happened to see a couple ladies and asked when we could expect our room to be serviced. She looked confused and asked if we had the no service on our door and I said no, we had been waiting most of the afternoon. She looked on her phone, confused and said, they are still here, I said thank you. About 15 minutes later a young lady showed up at our door to clean and she was NOT happy!!(obvious by not answering us when saying, thank you). We are now waiting in the setting area at 5:30 waiting to go to our room so we can dress for dinner. Also, I have to mention that the ice-maker on our floor has been broken the whole time, so to get ice, I had to go to the 7th floor when I needed it. I probably need the exercise!! The outside seating was just dirty!! I consider this hotel to be a (upper class) hotel and……..I just feel disappointed in all that happened. I always loved staying here and I understand things happen, but….sad it all happened during this trip.

We have stayed at the Hotel Contessa at least 3 times. It is a lovely hotel and has a very convenient location. We had several issues with our last stay. This hotel nickels and dimes you for everything. Parking is $59.00/day plus tax. They charge you a $20.00 amenity fee. Then there is a tax on the amenity fee. But the real irritant is that they are now charging you a credit surcharge of 3%. Seriously, who doesn't pay a hotel bill with a credit card? I have tried contacting the hotel three times via different email addresses including one on their own website that was going to the front desk. I have not had one response.

Just wanted to take the time to let you know how outstanding Francisco in the Ambler restaurant took care of us. He didn’t miss a beat to get our food perfect. Always making sure we didn’t need anything. We stayed several nights and he greeted us like we were family.

ten out of ten driver and service

The 5 stars are for Front desk Associate Abbas is the best! He made our trip memorable for my family and was very accommodating. This is a busy hotel, valet was pricey and hectic at check out time. But they worked it the best they could, it is just a small space to move the cars in and out.