Hotel Emma

My wife and I have stayed at Hotel Emma on several occasions and always enjoy ourselves! The staff are very courteous and attentive to your needs and seem to go above and beyond regardless of the request. Everything from the check-in experience to cocktails in the lounge and a lunch at the Supper Restaurant, did not disappoint!

Hotel Emma is a beautiful and interesting place. Our room was spacious, housekeeping was great and beds were very comfortable. Everyone one on the hotel staff was friendly, courteous, professional and very helpful. Room was spotless, there was no noise and we enjoyed our stay. The Pearl Brewery area around Hotel Emma is full of good restaurants, shops and interesting stuff.

My wife and I celebrated our 33rd wedding anniversary at Supper in the Emma hotel. We had such a great time that we decided to go again and we were not disappointed. Sydney and Paola made our anniversary a wonderful and memorable night. The atmosphere was wonderful and Paola was our main server. We love the turn of the century architecture and the level of service we received is rare and a great value for our money. Paola and Sydney are true professionals and deliver the level customer service that is second to none. It was busy when we arrived but Paola never failed to be present and in the moment when she was assisting us. She was knowledgeable and made managing her station look effortless. She paced when our drinks, salads, meals and desert with impeccable timing. The cooks even placed a hand made chocolate with happy anniversary written on it. Sydney had two glasses of champagne sent to us. Details like these, excellent service, beauty, cleanliness of the restaurant and its bathrooms are evidence that this staff values its’ customers. I can’t thank Paola, Sydney, and the other staff enough for gifting my wife and I such a wonderful night. We have already planned on returning next year and even staying in the hotel for a few nights. Thank you all!

Not only does Hotel Emma have over the top, convenient amenities in a picturesque location, it's an excellent choice for travelers to explore all the Pearl District and Riverwalk can offer. From the moment you drive up and set your foot down in this place, you are treated in a way that I have not experienced anywhere…—from staff remembering your name; -offering you the pleasantries, water, refreshments abounding for guests; -inviting to give you a tour of the hotel & its history; -the fresh flowers throughout the hotel, amazing decorating; -intentional spaces and cubbyholes built into the vintage architecture; -the well thought out hospitality in each staff you come into contact with; -every detail for your stay that you may need, want, think of, or imagine -cater to specific ideas-you find things have already been taken care of before you even thought of it -extras such as certain styles/types of pillows, complimentary coffee/water and who knows what all are just a phone call away from your room—with a cheery staff member willing to come and deliver -not much is missed in your stay that is meant to appeal to every one of your senses, as well as treat you to a space where you feel seen, special, pampered and valued. Specifically during our stay we had the pleasure of the following attentive and friendly staff go above and beyond, ensuring that we feel at home. Marcos, Mikael, Mike Zuniga, Jason and their teams at the front as we drove up and unpacked were charming, friendly, very personable, helpful & appreciative TO US for staying at the Hotel. Marcos led us into the hotel to show us around, making note of important niches in the hotel as well as its history. Marcos led us to another blessing of sunshine in Louis who guided us to our rooms, pointing out amenities and inquiring of our interests in order to share what was available within the Pearl District. One morning, Louis even went out of his way to come greet us in the coffee shop when walking by—of course recalling our names! These first faces and introduction to Hotel Emma’s personalized hospitality are irreplaceable. They each were a sweet smile and conversation each time we walked thru the front and passed them—of course many remembering our names when pausing to chat with us. The same can be said of Eric and David who we encountered in the Hotel bar and the guest library. We also got to meet our “secret room fairy” Yadira, who came in our room during the day, to replenish, tidy up, turn down our covers, plump the pillows, even lay clothes and items neatly that may have been “out of place”. Hotel Emma has gathered such easy to engage personalities to welcome and serve guests! We cannot say enough words about the people, staff that love their jobs, have built a community that is the heartbeat of hospitality that infuses the atmosphere to each guest throughout their stay! Such a rare, heartfelt, heart filled memory we get to take with us from our long weekend at Hotel Emma. I hope each staff member gets to experience the hospitality and charm they each give to each guest! I mean—just. amazing. Thank you.

Outstanding hotel. Well deserving of its 2 Michelin keys. The amenities are fabulous but it’s the staff that makes this place. The staff is outstanding. Big shout out to culinary concierge Michelle and Somm David, as well as the GM James. They make the experience. 100/10